Capitol Toyota

Category:	Car Dealer
Address:	765 Capitol Expressway Auto Mall, San Jose, CA 95136, USA
Phone:	+1 408-532-5102
Site:	capitoltoyota.com
Rating:	2.8
Working:	8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 9AM–9PM 9:30AM–9PM

Location

Photos 100

Reviews 5

D. D.

The service I received from Capitol Toyota was terrible. The wait to get checked in at the service entrance was over 45 minutes. I had an appt and was on-time but didnt get checked in at that time. This dealer had my Prius for 3 weeks and it is still not fixed-the technician Josh could not even diagnose the problem! My advisor, Dan, was not better. He handed me off to another advisor when he was off for the weekend. This lead to confusion as to who I should talk to and which mechanic was working on my vehicle. Dan didnt even know! I had to inform him. Dan, my advisor, was rude and blamed me and my family for the noise concern that I had. He said that it was "my driving style" that is causing my problem. I didnt know that commuting on a highway to work would result in my axles going bad. Please tell me more! They were inconsiderate, rude, and inept at fixing the issue I am having with my Prius. First, they cannot hear a thing. Second, they hear it and will let me know when they diagnose it. Third, now they magically cannot hear the noise and are unable to diagnose it. I call BS! As soon as I picked up my vehicle and drove around the block the sound was present-easily heard. The service mgr, Vinnie, also was no help. I felt he was dodging my phone calls. I always got his voicemail. I informed him when I was available to take a return phone call but he would call at any other time. They didnt care about me as a customer and going out of my way to choose their dealer for service. Instead, I get ignored, insulted, and blamed for causing my vehicles problem. Horrible experience! I cant take any more Capitol! Just inconsiderate across the board. *If you indeed care about your customers, you will give me a call instead of replying here, asking me to call you!

Ana Abalos

SERVICE DEPARTMENT: I have been taking my 4 Runner for service since I purchased in September 2007. I have been very happy with the service since last Thursday, March 20, 2014. I came in here noon time around 1:00PM-1:30PM to get my car checked because Tire Pressure Monitoring sensor was telling me that my tires was soft. I explained the problem to Technician and they were so LAZY to ACTUALLY check what was wrong with my tire. All they did was inflate it instead of making sure there was nothing wrong with it. I knew they only inflated the tire because it only took them 10 minutes to "fix" it and they didnt issue me ORDER #. if they actually checked the problem, the time would have been longer. Not even 24 hour later the Tire Sensor showed up again. Had to use my husband car to go to work. So went back Saturday with the same problem I told to technician my situation and told me I had to pay $135.00 JUST TO GET MY SENSOR CHECKED, not the tire and guess what? turns out there was a NAIL stuck in my tire! If the sensor is telling me that theres something wrong with my tire then shouldnt you FIX THE TIRE and NOT THE SENSOR? These people are lazy and all they care is money. Customer service has gone downhill which is why I am giving this place a ONE STAR. Called the Manager and told me to come there and point out the guy who worked on my car as a proof that I was there last Thursday, March 20,2014 since the Technician Didnt or just lazy to give me order receipt. WHY should I drive there just to point out the guy when theres Security Cameras to verify that I was really there. I will not risk my safety. Overall people really need to start doing their jobs right because they just lost a GOOD CUSTOMER.

Uma Suresh

Service here is normally good but the last experience I had was HORRIBLE. I had an issue with the display turned off. I heard that there was an extended warranty that was good for 9 years and no mileage limit. Mine is a 2008 with ~122K miles. When I called the first time, I was told I didnt qualify as the vehicle was over 7 years. I was quoted $1,300+ to get the combo meter replaced. I took it back to another repair shop where I was assured mine was still under the warranty stipulation. Armed with a written proof, I called up Capitol Toyota and lo and behold it was covered! I was told they will try and finish the fix by 12/30/16. But it got delayed day by day "since the part had not arrived". I understand, this is not something they had control over but each day, I had to call for an update and each time, I was assured I will get an update the next day! I was told that the sales dept was open till 9 and I could pick up the vehicle after the service dept closes at 6. The detail that was missed was that I should I have told them ahead of time. So the trip was wasted. This morning I requested the shuttle but they couldnt give any info about when the driver would arrive. After waiting for two hours, there was a honk to announce the shuttle was outside. The driver told me he was given the wrong contact #! All is well now but I was very, very disappointed by the wrong info, apathy, lack of follow through, etc. I am not sure if I will go back there for service.

Cody Rioux

Went in a while back to look at a new truck, this place is the epitome of sleazy car sales tactics. - Salesman insisted on looking at the most expensive Tacoma, even though my insistence that I wasnt going to spend $55k today. (Hint: You could have easily sold me a $40k truck -- I was straight up telling you that I wasnt going to buy the loaded one.) - Ran my credit despite my insistence that I was going to pay cash. I get that the dealer doesnt care about my cash because they want to sell me a loan as well. I finally agreed to let them run it when he said it would be a soft credit hit. Guess what? It wasnt. - The manager drove my car without asking me. It was on the table for a trade in but nobody told me anyone was going to drive my car. I only know because my phone connected to the car while I was sitting in the sales office (so someone turned it on) and the car was parked on the other side of the building when I got out. This made me really uncomfortable. It is unfortunate that these tactics work frequently enough for this dealership to stay in business. Im an easy, low overhead sale who already knows what they want. I guess you pretty much need to buy a Tesla to get that deal. I ended up buying a used truck instead, private sale, great decision.

Eric Scott

Horrible dealership! Purchased a vehicle there a few weeks ago and have been told multiple times that I will be contacted by Toni and yet I havent. I have waited patiently but that time is over. The salesman told me that I could discuss the APR when I go to sign the paperwork. Yeah, that is not where you do it. While signing the paperwork, I was asked to sign a free maintenance paperwork. I asked what it was for and they couldnt tell me exactly what it was. WHAT? Im suppose to sign this and you have no idea what it is for? I went to get into my "Certified" car to find no floor mats so I go inside and ask. I was dismissed by the salesman and told what is in it is what I get. He did not say "let me check and see if there was an issue or anything". They acted like they made the sale and could now careless. I just spent a ton on a car and this is how you treat me? I then get home to look through all the paperwork and find no window stickers. How am I suppose to know what all comes with the car plus I keep all paperwork with the car. There were other issues that are in the process of being resolved thanks to Vinny! I would like to thank him for all of his help but the lack of caring by the customer service person by not calling me has pissed me off!