AutoNation Subaru Roseville

Reviews 4

KA

Kate Casey

We received a recall notice for the passenger airbag of our 2012 Subaru Outback. I called AutoNation Subaru Roseville because its the closest Subaru dealer to us but its still an hour away. They were friendly when I called and said they could get us in within a couple of days. They also said we could have a loaner car for the time our car would be in the shop. When we went to drop off the car we found out that our "loaner" car was a rental car that we had to go pick up about 5 minutes from the dealership. They never told us that the loaner wouldnt be on site. I have a 2 year old with a car seat that had to be transferred to the rental car. Luckily I happened to bring my husband with me that day so he went to get the rental while I waited at the dealer with our son. The service people at the dealer told me that the recall repair would take at least a day. We live an hour away and given the way the rental car worked out I told them I would have to wait for a few days till I had child care to be able to return the rental and pick up our car. They said that would be no problem and I could keep the rental as long as I needed since the recall was Subarus fault not ours. When my husband picked up the car they told him that the rental was covered by Subaru but not insurance and we would have to pay out of pocket for insurance on the rental. We thought this was ridiculous and complained at Subaru. They gave us a customer service managers number to call about it. The whole car drop off process took 2 hours! Then the very next day I got a call from the dealership saying that our car was ready to be picked up and they needed the rental car returned by the next day. I reminded them that they said I could have the car as long as I needed and they said they would not be able to pay for any extra rental days. I didnt have child care available that day so I had to take my son all the way to Roseville with me to return the rental. It was a total ordeal. On top of that, when we dropped off the car they told us they would wash it. When I picked it up it wasnt washed and when I called the customer service manager I left her a message about my experience and asked her to call me back which she never did. Needless to say we are not impressed with the service at this dealership.

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EV

Evan Gruskiewicz

Just purchased a 2017 Crosstrek from AutoNation Subaru and had a great experience. AutoNation had the exact vehicle I wanted and responded to my email inquiry within the hour. Nathan is a great sales rep. Rather than being pushy and aggressive, hes chill and attentive. Before we even met he was assessing my needs and giving free advice over the phone - even sent me a link to a bolt-on aftermarket part that could squeeze some more horsepower out of the engine should I choose to go Crosstrek. He put in time outside his scheduled hours to meet for the test drive, during which he explained the vehicles features as they related to my lifestyle specifically. In short, he actually gives a s**t. Several, in fact. When it came time to talk numbers Nathan was very communicative and transparent about what I was signing, why I was signing it, and what my options were. Some wheeling and dealing went on, but Nathan is so down to earth that the usual tension was absent. He worked with me on the price and I was very satisfied with our negotiation. When I picked up the vehicle, he took the time to thoroughly walk me through all the features. At pick up I was driving a rental car that I needed to drop off before taking off in the new Crosstrek. Without a second thought Nathan drove with me to Enterprise to drop off the vehicle. Also, a shout out to Josh in Finance. He has a great sense of humor and efficiently shuttled me through the task of signing my life away. This is the part where a dealer tries to sell you thousands of dollars of extended care packages. Josh was very matter-of-fact about the benefits of each, and did not press the issue when I declined most of them. He patiently answered my questions and addressed my reservations concerning Subarus extended warranty and worked with me to find the option that made the most sense for my lifestyle. Never thought Id have good things to say about car salesmen... AutoNation should pin medals on Nathan and Josh because they made my experience not only comfortable and efficient, but fun. Well see how the Crosstrek holds up but as of now Id definitely recommend AutoNation Subaru.

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RI

Ricky Phan

We now own two Subarus from Autonation Subaru Roseville. If youre shopping for a new Subaru and constantly on the go, go, go, and dont have time to waste, contact the internet sales team here at Autonation Roseville Subaru and ask for Cody Burnett or Casey Cutts. The internet sales team is a delight to work with. They were able to work with my schedule and was very responsive to my inquiries. We had done most of the communications by email which was due to my busy schedule throughout the weekday. Because of the week long process, I had dealt with three different individuals (Burnett, Cutts, Walsh) but my message was not lost between their team. We settled on a price that we could not refuse which brought us into the dealership on that weekend; earlier than we had anticipated. We were greeted by Burnett who took us on a test drive. He was very knowledgeable and professional. I had ran through a list of questions from basic to very technical, such as interior amenities to the engine and drivetrain systems. He aced all of them. After the sales had been finalized, Burnett took another 30 minutes to go over the functions and features of the cars system and infotainment unit. It was very helpful for my wife who is not tech savvy. He paired the phone to the Bluetooth and setup a few of our favorite radio stations, pointed out all the functions of the many buttons, setup the memory seats, etc. Overall it was a long process but was a pleasant experience. Nothing was overlooked and the amount of time spent with us, going over all the details, made us comfortable in driving away in a brand new car. Thanks to Casey and a BIG thanks to Cody.

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JI

Jim Sharpe

I purchased my car from AutoNation Subaru and have always had it serviced there. I have always been happy with the service I received except for my experience on June 19, 2017. I brought my car in at 9:00 AM for a routine oil change and possibly some warranty work. My service advisor informed me that they may need the car another day which was fine with me. I did not hear from the service writer so I called him at 4:30 PM and he had left for the day. I left a message for him to call me. I then called a gain the following morning leaving another message explaining that I would be out of town for a few days and I needed a call back. I never did receive a call back so when I returned on Friday I called AutoNation and my car was ready - meanwhile I never received a call that it was ready. When I picked it up it not washed as it had always been in the past. The next day I called Neal the manager of the service department to apprise him of the situation. I explained the difficulties I had including not washing the car and he explained that I had to authorize them to wash the car. I dont recall being asked because I would have certainly accepted the wash. To make matters worse, when I picked up the car the mechanic noted the warranty work that I thought it might need was not necessary because it was within factory specs - a 2 second analysis required by the service department.

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