Best Buy

Reviews 4

BI

billybutton123

Chris Howard is the worst manager ever and I still dont know what his title is: Connected something Manager! He will NEVER you any type of deal: price match, use a coupon (especially not from their store even though it for the product) or give good customer service. Everything is overpriced as is, you need a deal in order to get something reasonable. He is cocky in every dealing he does and is a know-it-all (as in treats you as trash), not even having the information of when the GM would be in because we were done with him two minutes in. My wife and I were trying to price match an AppleWatch for 329.99 that was advertised at Target. They only allow price matching locally as in the two neighboring Targets, but not one in Riverside, or any in stock online. BUT is that shown anywhere, Yes behind the fat ass security guard at the front in small print. Chris Howard was confrontational with us about a policy that is used ONLY to get customers in the door, but not RETAIN loyal customers like their rewards card suggests. We dont know anything about the policy either, even though weve done it before multiple times especially at other locations and this is the first time it gave us a problem. We were pissed at the end, called Corporate to file a complaint. The reason they gave was that because the Color was not available online at Target, they couldnt do it (exact item must be available locally). What does LOCALLY mean? I finally understood what they were saying 20 minutes later over the phone. They had IN STOCK AppleWatches, but it was the color that was the problem. Secondly, we called Sales. The worst experience in my life, 2 hours later and 3 missed calls, there was nothing they could do. They couldnt call the store or order it for us, NOTHING. The manager was not available either, and worst of all, they didnt call us back after getting DISCONNECTED any of the times. We had to start all over again all of those and be transferred back to sales (25-minute process). The Sales people I couldnt understand or hear, they were not helpful and told us they could do the Price Match, only to take it away. All of this for a birthday present for my wife, they are horrible to their customers and never going back. Chris Howard needs to become more humble or lose his job. It is not acceptable to be so rude, especially if it is over something so trivial like the color of the item. They LOST two huge customers and Chris Howard is going to contacted by customer service any day now. If he does not lose his job, he needs to be retrained in customer service and the policy on Price Match at this company needs to change. They also need to have to call back numbers in Sales and better associates/phone systems. I couldnt understand them at all and when I would ask them to repeat what they said, they would take full minute breaks that are uncalled for to come back and not clarify anything.

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A

A Private User

I was traveling from Oklahoma to the west coast and back. We had purchased an XM radio unit from Best Buy in Albuquerque, and it included the tape adapter, remote, etc.l This unit turned out to be defective so we traded it out in Bakersfield. After rolling down I-5 for several miles, we found that the second box did not include the remote, the tape adapter and several cables. Since we were extremely busy (this was a business trip) we didnt have a chance to trade it out the second time until we hit Rancho Cucamonga on the way back. The big boss Vince tried everything to try to convince me the initial unit did not include a tape adapter, remote, etc. and insinuated several times that I was trying to pull a scam. I told Vince that it was getting real personal and that I was going to unpack my trailer and find the original box, if it was the last thing I ever do. He said, "and what if it didnt include the tape, etc. I said, "how could I have played my unit without a tape!! I was finally able to retrieve the original box with the proper bubble packed cutouts and description of contents on the side. This confrontation lasted over an hour, with haughty and know-it-all Vince repeatedly telling me Best Buy did not sell a model with this inventory number with those items. He finally gave in and gave me a non-matching tape adapter ( he tried to get $5 from me but i wouldnt budge), but still left me without the remote and other items. He never one time said he was sorry for my inconvenience, nor admit he was wrong. He did say, "have a good day" as I departed the store with a HUGE bad taste in my mouth.

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AL

Alexandra Khoury

I really dont understand some of the reviews people are giving this place. I go to Best Buy quite often to get all my electronics, games for my siblings, etc. I think their customer service is really good; they always ask if they could help with anything and when I do say yes they know a lot of the product. There was only one time where one employee (actually one of the Direct TV guys there) offered to help me and he didnt know too much but helped me as much as he could before he introduced me to someone who could further check. I felt it was very professional. Another thing I really love about them is their exchange policy. If something doesnt work and you have a warranty they change it right away. Ive bought tablets, computers, Beats by Dre, playstation games, and a bunch of other stuff but never had a problem when one of these things were not functioning as they should be. Furthermore, I feel like Best Buy does a really good job with helping their customers. Im usually not lucky but it kind of seems like I am because a lot of reviewers seem to have a bad experience. I know Best Buy because I come here a lot and I know their judgement (regarding returns/exchanges) and service is phenomenal. Do keep in mind that most of these reviews are quite outdated. I think Best Buy has really come through and changed for the best. Definitely a place I highly recommend

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SC

Scott Seward

My wife bought a cell phone from this store 13 weeks ago. She had the phone 7 weeks before it stopped holding a charge. She returned it and was told to deal with the Geek Squad. Geek Squad said they needed to send the phone and battery in for repair and it would take 5 weeks. 6 weeks later we recd an email from the Geek Squad stating the repair was complete. Today we went down to pick it up and low and behold, THE PHONE WAS RETURNED WITHOUT THE BATTERY! How can the phone, that couldnt hold a charge, be fixed when there isnt even a battery!? They had no idea what happened. Further, there were no notes in the computer, attached to the phone, or anywhere for that matter, stating what the problem was with the phone. The woman helping us even stated that if it was the battery just not holding a charge, we shouldnt have had to give the phone back, they should have just mailed us a new battery. What a waste of time this has been. Now they tell us well receive a battery in the mail in a couple weeks! Its because of TERRIBLE performance from Best Buy that we only shopped at Circuit City before they went out of business. Its a shame Best Buy has the big box electronics market cornered.

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