Staples

Reviews 11

JE

jenalomba

Just biked 4 miles to this store to upgrade to a new laptop because i have always used staples on the east coast. Upon arrival, I was kindly asked to leave my backpack with all of my belongings at the front because its "back-to-school season and theres been a lot of theft." The associate added, "not that you will, but its store policy." I had confirmed, that it was indeed mandatory, to leave my backpack. Working in retail myself, i sympathize with efforts to cut down on theft/fraudulent activity, but i simply will not be shopping at a store that demands I leave my personal belongings out of sight. The point of a backpack is so that I dont have to carry my things OUT of the backpack. At the minimum, I was going to drop a few hundred dollars today at this location, but I will not be going back to this store. If your store is worried about theft, perhaps you should hire more associates to keep their eyes on the floor. After all, customer satisfaction is of utmost importance and this store has failed miserably. I will be getting my laptop elsewhere.

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BR

Brooke Wilde

Every time I go inside, customer service is TERRIBLE. This is the closest location for my shipping and printing needs. I wish management would shape up and make sure their employees are doing their jobs. Employees here always make a big deal out of helping me. "It would take me too long to give you a shipping quote." "Oh I cant take jobs (I needed 10 pages printed) anymore because close in ten minutes" I cant believe how unfriendly and unwilling to help these people are. This is all coming from someone who worked at OfficeMax. None of the problems i experience at staples would EVER have happened in an OfficeMax store. At this staples, Ive had to wait around for ten minutes before anyone helped me in shipping. At the OfficeMax I worked at, everyone would get in trouble if no one assisted the customer immediately. I cant believe this place is still in business for how they treat their customers.

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A

A Private User

Hands down the best customer service I have ever received and trust me I never write reviews about anything. My experience began right when I walked in and was warmly welcomed by a young man by the name of Billy. He greeted me like a normal person, not some guy just trying to do his job. From there he helped me find my entire list of items. I had dreaded how long this would of took me to find all these thing, but Billy had my list done within 5 minutes. From there he told me about how staples has cell phones and how I could save money on my bill, so I took the leap of faith and let him show me what he had to offer. He saved me 20% on my bill without me even buying anything! Thats every montnths bill! I was going to buy a phone but I was behind on my bill so I couldnt, but when I have it all settled I will come back. Awesome service, way beyond what I have ever experienced.

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A

A Private User

I spoke to the manager Matt, a fat, bald & rude person, about purchasing an damaged Staples produce, valued at about $10, for a small discount. I was ready to purchase other items totaling well over $150. He refused to discount the product one cent because, according to Matt, he could simply return the damaged product to the vendor and get full credit. I reminded him the "credit" it only a fraction of the retain value, and even at a discount, I would be paying over whatever amount of credit they would receive. Plus, I reminded him, he would make a frequent business customer happy. He rudely refused to discount the produce one penny. I told him I would therefore not purchase basket of items I had picked out. He just smurked, and walked away. If this is the type of service provided by management, then I am NOT coming back. Id rather drive to Home Depot on Harbor Blvd.

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GA

Gail Ream

I was at Staples on 17th Street in Costa Mesa and spotted a Dell computer that was on sale. Since there were 2 computers out I wanted to make sure the computer on sale was the same as the description. The salesman from the tech department assured me it was a Dell touch screen with 1Tb and 8GB. He even told me that since I had a touch screen I would want the insurance. So I went for it. When I got home it was not the same computer. No touch screen 500GB and 4GB. Thinking they simply picked up the wrong computer (I hate to think they did it on purpose) I took it back and got a song and dance. The computer I thought I was getting assured by Gary was actually $699. Not happy.

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JE

Jessica Deal

Called to check if an item was in stock. I spoke with someone at the register who said she would transfer me to someone who could look that up for me. I was on hold for 7 minutes then someone just picked up and hung up. I am currently on minute 5 of being on hold after I called back and this time no one has even picked up the phone at all. I dont care if they even have it, Im buying elsewhere because they cost me 15 minutes of my day. TERRIBLE CUSTOMER SERVICE.

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RO

Ron Maxwell

Customer service sucks! A guy there (dont know his name), very racist. I clearly saw the 2 items I wanted to buy today, but this guy looked at me funny and lied, telling me they dont have it! Rude and racist! I bought my stuff somewhere else (thank God)

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PA

Paul Ho

Generally decent staff in store, but someone could teach them how to use a phone one day. Hung up on 3 separate times and kept waiting for 25 minutes is unacceptable. Im convinced they didnt even check if the item was in stock either, and just told me no.

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JA

Jay Litten

I havent had any problems with service here. Sorry to read that others have. Traffic on Newport Blvd makes this my least favorite location, though.

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PR

Priscilla Miller

Customer service has been for our office great! Printing area and supplies

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DA

David Crantz

always helpful

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