Apple Mission Viejo

Category:	Computer Store
Address:	936C Shops At Mission Viejo, Mission Viejo, CA 92691, USA
Phone:	+1 949-325-6426
Site:	apple.com
Rating:	3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 11AM–6PM

Location

Photos 62

Reviews 4

Michael Mamic

My daughter has an I phone and when we purchased it we bought Apples careplus package. What a complete joke! Goes like this: Phone breaks and we call Apple. Apple says that the warranty doesnt show up. We explain that we have a receipt that indicates we have a warranty. Oh, in that case just come down to the store and we will take care of everything. Now we drive to the store and get greeting by a gentleman who takes my name and tells me it going to be about 10-15 minutes before someone can help us. His job is to just "log" us in. About 8 minutes go by and the same guy comes back and asks how he can help us. I then proceed to tell him what the Apple people told us and he has be hold on. We go back and forth for about 15 minutes and then he finally tells me that I need to make an "appointment" with an Apple Genius. I ask for a Manager(Sammy) who makes me wait for another 10-15 minutes and then he goes into the same story and reminds me that he knows how to manage his store and for me to "understand" the robotic process (robotic is my words). After being very frustrated I finally see that I am going to get nowhere and decide to leave. Just before we leave another robot informs the manager that a "Genius" can help us. Thank God! We walk over to the Genius Bar and now everything is going to be okay, right? NOT I now have to re explain the entire process and he informs me that "Apple Care" is now closed and he cannot get an approval until tomorrow. He promises me though that he will call me FIRST THING IN THE MORNING. It is now 2:38PM...Im still waiting. To add insult to injury last night the "manager" tells me that once we get to the "Genius" bar that it only takes about 10 minutes to exchange phones. And the genius explains that had I bought the phone at the store we wouldnt run into these issues. If thats the case, Apple shouldnt allow outside vendors (Target) sell them then. Now I am on a roll...When I was asking him what was and wasnt covered I joked and said, "So if I take a hammer and smash this phone, its covered", to which his response was "not now because I am going to note that you said this in my comments" Oh, just for the record, while it may sound like I am being a pompous South County yuppie...I never raised my voice and remained professional. Apple needs to make some major changes. HORRIBLE HORRIBLE SERVICE. Trust me....STICK WITH MICROSOFT:)

Nawaid Rana

If I could give rating in negative, I would. Will try to summarize, I have beats studio wireless that went bad (just 2 months old) that I contacted @BeatsSupport and they were happy to arrange a service request and I shipped them and they ended up sending me a replacement product, which is when the bad story starts. When I opened replacement product, it had few tears on ear pads, and they looked heavily used, so I contacted @Beatssupport and they told me to go to Apple store so that they can evaluate it, which I did. When I went to the store (had an appointment that customer service set up), a young girl attended me (a genius person) and within 5 seconds when I tried to explain what issue was, she told me to wait and went in back. 10 mins later she came back, and then she was like they cant find serial # (and I was like she did not even look at my headphones) so she took them back, 15 mins later she came back again and said she cant find serial #, and I said they should have them in file since I received the replacement product the very same day. Went back again, and then came looked at my receipt for older serial # and wasted another 10 mins. Then she came back and said I have to pay $199 for physical damage, and I was like WHAT? I did NOT use this replacement product and I just received them an hour ago, and my item was only two month old in pristine condition, she said she understand and is sorry, but Apple cannot really do anything about "beats" and their products, and I was like, what? beats is part of apple now. Next thing she told me that I should sell these headphones online and then buy a new pair, and I was so pissed off! I was like thats the only genius idea you can come up with, and I left the store, pretty pissed off.

Alex Kim

Been to this Apple Store a countless amount of times to get my iPhone home button fixed since its the closest to home. My home button doesnt click in normally and it semi clicks in if I put slight pressure on it. First time I went they acknowledged my problem right away and replaced my home button under warranty. A few months later it happened again, so I went and the guy I talked to tried out my phone and said he didnt feel anything. After talking to him for a few more minutes he went in and started talking to his manager to see what to do. After he came out he told me that they didnt see an issue with the button and said there was nothing he could do. Uhh what?! Can you not see and feel that my home button is not clicking in properly? I even compared it with a display phone and there was a clear difference but they still failed to see the issue. I didnt believe for a second that he couldnt feel that there was something wrong. These people work with these products everyday and how can you not feel when something like the home button doesnt click in like its supposed to? They have records of all the times Ive fixed my phone and this time they just tell me they cant do anything? Absolutely ridiculous. A few weeks later I went to a different Apple Store to get it fixed and they replaced the button right away, acknowledging that my home button didnt feel anywhere close to being normal. The people at this Apple Store took the cheap route and tried to send off a loyal customer with a faulty iPhone. It was something that they could see was wrong right in front of them, even all my friends could see the problem with my home button. Never going to this location again.

Thom Miller

Absolutely worst shopping experience of my life. Called the store on Thursday and was promised that the new iPad would be available at the MV store at 10 am Monday morning. Went to to the store Monday morning at 10am and two sales associates played a game of "cloak and dagger" with me -- "they havent told us for sure when the new iPad will be in, but well check in back to see what we can find out." Huh? After 10 minutes of this charade, I was told the store would be "going live" with the new iPad the next morning (Tuesday) at 10 am. I returned to the store at 10 am on Tuesday and store manager "Carter" told me they had not a single new iPad in stock and wouldnt have any for at least a week. He then took me over to an iMac and said I could order one on-line for delivery in 2 weeks. I replied that I could have done that from home last Thursday in my pajamas and saved a lot of time and gas in the process. Carter just looked at me like I had five heads. As I walked out the store totally disenchanted with my failed Apple store experience, I yelled "Youre all a bunch of foolish morons." Did I offend any other customers? Of course not. I had been the only customer in the store at the time in the midst of 20 apple employees that seemed totally bored with what they were doing.....or not doing as was the case each of the past two mornings. Sad, Tim. Very sad.