Best Buy

Reviews 3

JO

Josh Prizer

Never ever purchase anything from Best Buy using a Best Buy credit card. Might be the worst customer experience Ive ever had. 1. Went to purchase a washer/dryer from Best Buy. Were told that if we opened Best Buy credit card and paid balance off with first bill we would get 10% back in rewards. Considering it was a $2,000 purchase, this seemed like a great deal. 2. We paid off the balance immediately when we got the bill. A few days later our account was credited with rewards -- but only 5% instead of the promised 10%. Missing $100. 3. I called customer service. Spent more than an hour on the phone getting transferred from department to department. Finally spoke to someone who promised to help me. Didnt speak English well, but was very nice. Promised rewards would be credited within 5 business days. 4. Three weeks later the rewards have still not been credited. Called customer service again. Spent 20 minutes on phone getting transferred until finally getting to someone who said she could help. Very nice ... until I hear her accidentally hang up on me. 5. I call back. Spend another 10-15 minutes getting transferred to correct department. Connected to David, who does not speak English well. Tells me he can see case is still open. Not sure why its not fixed, but assures me he will make notes in the system so they will take care of this. What good do notes do me??? I insist on speaking to a supervisor. 6. I sit on hold for more than 10 minutes. Finally get a supervisor, Stacy, to talk to. Explain problem for what feels like the umpteenth time. She insists there is nothing she can do. But she again promises me that she "will make notes" in the system noting the problem. I tell her I cant spend notes. She says, "Well not yet." I dont even understand what that means. Stacy says she needs "private information" from Pacific Sales (the appliance vendor) before she can apply the points. I ask what that private information is. I can send her any paperwork she needs from the purchase. She says she cant tell me about this "private information." I asked how long this might take to fix. She said she doesnt know. I point out the certificates they have granted expire in a couple weeks. Need this fixed now before those expire. She promises that if certificates expire they can extend the expiration date. I point out that Ive already been lied to twice (once in store, once on first call to customer service). How in the world can I trust that she will really extend the expiration? She hangs up on me. I was speaking calmly, without profanity or any derogatory language. This is how Best Buy handles their customer service issues??? At this point Ive spent more than 2 hours on the phone trying to get someone, anyone, to take ownership of this issue and fix the problem. What a joke. Once my rewards are used, I will NEVER purchase from them again and will be quick to tell anyone I can to avoid Best Buy at all costs.

A

A Private User

The worst experience i had at the best buy located at 25422 El Paseo Mission Viejo, CA. I opened a brand new office in Irvine and went to Best Buy to buy computers for my office. After waiting for an associate for over 40 min (yep, that is right) i finally got someone who was actually extremely helpful and nice. He helped select all the models, monitors, etc...One of the computers that i purchased was an HP laptop and i wanted Geek Squad to clean it up so its ready to use. WHen I dropped it off, they asked me when i need it back. I have told them that i would like to have it back the next day at 4 PM. The lady that took my order said, that will not be a problem at all and put on all the paperwork pick up at 4 PM. I wasnt able to get to the store until 8 PM the next day. The same lady said your laptop is not ready...I asked why and she said that she wasnt sure? What kind of answer is that? I asked her to get a manager. THe manager came over who was absolutely AWFUL and rude!!! He said that it wasnt ready and he is not going to tell me why because its neither here or there (these were his exact words). He said that the tech is working on it and that it will be ready next morning. I had to post pone my new employee start date because her computer wasnt ready which cost me money!!! I found an Operations Manager in the store who told me that he will make sure its ready by the morning. I asked them to redund the $99 fee that they charged me for this service and they said that they cant do it because its labor service. i own internet marketing company and if weve made a mistake, i will make sure my customers are happy. All of our products are based on labor..I have never heard such nonsense. It gets better...The next day i couldnt get there by 10 AM, so at 11:15 AM i get a call and they said, please dont come because the computer its not ready. I couldnt believe it. He said that the recovery disk is not loading and they cant fix it. So it will be another 24 hours.....After my complaint to another manager, they agreed to give me a different computer (same model) and all of a sudden the computer was ready in 4 hours and...they refunded the money for the service...What a scam. Before I went to this store, i looked up the address on line and have noticed all the negative reveiws. I wasnt going to believe them, but now I know why those reviews are there....the service is awful ( i really would like to use a stronger word right now).

JE

Jeff Drader

Why Should I Visit Best Buy? Although I seldom return a product after purchase, I will not knowingly and repeatedly purchase from a business with a fifteen (15) day return policy. I will admit that I have not been a heavy user of Best Buy for the last few years, since Best Buy has seemed overpriced with a shifting focus. However, recently I chose to shop at a Best Buy brick-and-mortar store in Mission Viejo, CA for a few last minute computer components, with a total purchase price of $110. A week or two later, I was putting these items into my new computer and realized that I had one cable too many (a $20 cable). So, at my convenience, I returned to Best Buy on a Saturday to return the cable. To my surprise, returning after 21 days does not meet Best Buy’s new 15 day return policy. My issue is not that this is a new policy, my issue is that there is a 15 day return policy. The reason I shopped at Best Buy was simply the convenience. However, a 15 day return policy is not convenient. There are so many other brick-and-mortar stores to purchase what Best Buy stocks. Those in my area include: Costco, Fry’s Electronics, Home Depot, Radio Shack, Sears, Walmart, independent stores, etc. In addition, there are so very many on-line competitors. Why would I visit Best Buy again, unless there was little to no other choice? I estimate that Best Buy will lose between a few hundred dollars and a few thousand dollars of my business over the next several years. I am certain there is good reason that Beat Buy has implemented this 15 day return policy, but is does not appear to make good business sense in my case.