Best Buy

Category:	Electronics Store
Address:	8960 Central Ave, Montclair, CA 91763, USA
Phone:	+1 909-621-7156
Site:	stores.bestbuy.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM

Location

Photos 100

Reviews 4

Nathan

I cant belive Jason is still a manager at this store terrible manager give multiple excuses that dont make any type of sense also best has never contacted me on the issue I wrote this past year review and now Im submitting another claim get on the ball best buy #firejason Every time I walk into this best buy I seem to attract terrible customer service. I dont understand why I can walk into Rancho Cucamonga store or Covina and receive awesome customer service but yet this store is different I do not understand why. I walked in this store on 6/20/14 and purchased an Iphone 5s Glass zagg screen protector, Lifeproof Samsung galaxy s5 phone case, otterbox defender Samsung galaxy s4 case and purchased the service to install the screen protector on the Iphone. I have been told multiple times that the service to install the Iphone screen protector is lifetime guarantee and if I broke it I can walk in with a new glass screen protector and have it installed when purchasing the product and service I was not asked if I would like to put this on my best buy rewards card I then asked for the "Manger" Jason and asked him to put this purchase on my rewards membership the "Manager" explained to me that I can put it on my membership online threw the web site then asked why I would want to do that I then explained it was for the lifetime warranty on the installation service and he proceeded to tell me that I have been misinformed and I was degrading him from his management position with best buy cause I asked for him to email other managers from different store to inform their own employees not to give misleading information to customers and requested that I give him specific names of employees that have told me this information Jason then explained to me that he has worked for years as management for best buy and other companys before and that is not how things are done and he would not email or inform his employees or other mangers from different stores of this policy but demanded that I still give him specific employees names I did not understand from a customer service point of view why a "Manger" would not want to inform his employees of this policy I have worked in customer service for 5+ years and if I seen customer being missed informed I would call or email other stores of the customers issues and to please inform their employees of incorrect information. I will not return to this store again for being missed inform and for having Jason not want to back up the company he works for and not wanting to help customers though out best buy

John Barnett

Purchased a Sony 930e 65"tv. After about a month I had some issues with the settings, so I called and talked to Johannes, He said he would exchange the tv. I found out it was a settings problem and went back and told him I would keep the set. I started having blooming about 5 weeks after my purchase. I was under the impression I had 45 days because I was a plus member. I went to Puente Hills and Chino hills, and was told I only had 15 days return because my plus membership didnt take effect until the day after I spent over $ 3000.00. By the time I went back to Montclair, they said I could exchange the tv for a more expensive one, however I was at 48 days and was turned down. I was willing to spend another $1500.00 on a 75 in. but they said no deal. The way they word their return policy, your 45 day return starts when you pick up your merchandise. Best Buy needs to get their story and policy straight. They said anything I buy for the next year has a 45 day return because Im now a plus member. Probably wont be buying from them again. I returned a blu ray player and they had no problem exchanging it for a more expensive Samsung player. I should have bought a Samsung tv Qled over the sony. Not a happy camper with Best Buy. Ask first for an explanation so you wont be pissed like me. After several attempts, I talked to the Fullerton manager on Imperial highway, and he agreed to exchange my tv. Since he didnt have the large one I wanted, I went to the Chino Hills store, where the had the 65" and I bought a 55" also. Never give up.

Lyndel Kuebler

My sister bought 3 -32" LED TVs at this location. The 3rd TV was purchased about 15 minutes before they closed. Since my sister is handicap, I do a lot of things for her. However, I live over an hour drive from her house. So I do not go over her house every weekend. Since it was late, I set up the TV and drove home. Apparently the TV image had poor colors compare to the first 2 TVs and it also had ghosting on the images. She had her Dish network guy to check the line and the signal. Dish network guy said that it was a defective 32” Visio TV. I have a 60” Visio TV that has a great image. So 3-weeks later, I was able to get up to her house to check it out for myself. Everything I tried did not improve the 32” Visio TV’s image. So I carefully put 32” Visio TV back into the packaging to return it to Best Buy store in Montclair. The attitude of the person and her manager was insulting. He acted as if there was nothing wrong with the TV. When I asked him about the Ghost imaging, he ignored my question and talk down to me as if I was an idiot and a liar. I told them of my sister’s condition but they did not care, one way or another. They were harping of their 15-day return policy. Their customer service is like Corporate America. Beware of buying anything at best buy. There are plenty of other companies that want my business and they are not so gullible to think that if they treat me like that, that I will come back for more.

Bill Baldwin

There was no waiting line and I saw 2 associates chatting at the register so I approached and waited. When the associate in front of the counter left I put my item down on the counter. The associate behind the counter was very rude to me by asking me if I waited in line and insisting that I get in line. I responded by telling her that there was no line when I approached. She insisted that there was a line by pointing to two people that were now in line. I asked the gentleman in the line if he was there when I arrived and he told me that he was not. The associate behind the counter still insisted that I should have waited in line while she was serving the other associate because she was on break and buying a soda pop. I think that this girl was rude so I asked for a supervisor. She called someone but they never showed up while she continued to serve other customers. I finally decided to. leave and took my business elsewhere. If Best Buy insists on setting up one line for all cashiers they need to put a monitor to advise people which line is available. I will not shop at this store until they make some improvements.