Pottery Barn

Category:	Furniture Store
Address:	800 Stanford Shopping Center, Palo Alto, CA 94304, USA
Phone:	+1 650-321-1646
Site:	potterybarn.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–7PM 10AM–6PM

Location

Photos 100

Reviews 13

Yasamin Baniasadi

This is a review for the customer service at Pottery Barn in general. I feel like the employee at this store tried her best to resolve this issue while we were there ( on multiple occasions) but no one followed up with us after to see if our problem was solved. The situation: We received a gift card from friends for $100 to shop at Pottery Barn. We tried the gift card online to purchase an item but it was never delivered. So we went to the store at the Stanford and explained the situation . They decided that the gift card had to be canceled and a new gift card will be mailed to our home address. 2 more visits to the store and one month later we have not yet received our gift card!

Fabien Curto Millet

The quality of the products is fantastic, as you would expect from Pottery Barn. Ive however found service at this particular store to be below average for the brand a few times, hence the lower mark - the experience is a bit hit and miss depending on when you come. But the store has a good range of items on display if you just want to check stuff out.

Sharon Ward

The woman helping us did her best but she was on the phone with customer service for almost 20 min, and she also didnt get any help from her manager. The manager could have come in to assist or at least try to have some other person help. Why didnt they help her??

Marco Bonechi

As style goes the furniture comes from the early 90s. The service at this particular store is really good, they help out a lot and take their time to explain it all.

Richard Gil

Great service from Elizabeth everytime we go there. I really admire how cool they are considering how crazy (and stupid) people get close to Christmas.

Stefan Craciun

The largest Pottery Barn store Ive ever shopped in. Very large selection of everything Pottery Barn sells.

Eston Melton

High quality, and at times worth the high cost.

Radhika Rathinasabapathy

Unfriendly service on multiple occasions.

Jamie Aspinall

Expensive and a confusing layout

Jen Gray

Like it but pretty bland.

罗洁

Good quality