GoWireless Verizon Authorized Retailer
| Category: | Cell Phone Store |
| Address: | 917 W Huntington Dr, Monrovia, CA 91016, USA |
| Phone: | +1 626-531-2549 |
| Site: | gowireless.com |
| Rating: | 4.6 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM |
Location
Photos 15
Reviews 40
A
A Private User
This place has terrible customer service. I went to the corporate location in Pasadena and they informed me that this location has the MOST COMPLIANTS. Be aware of the other messages because they are placed by the staff. *This location is NOT an offical Verizon store. Be aware, they wont tell you that. Most of the products and will not take most returns. I went in the day after I bought my phone and they did nothing to help. The customer service is good when they take your money but if you have a problem, good luck. Go to the Verizon Store in the Arcadia Mall or Pasadena. They are offical stores and they will help you.
SE
Sergio Reyes
Useless customer service from their Asian girl worker. I went in for a simple procedure of transferring and activating a phone number to a new phone from a damaged one. She didt even try to to help. She just said she could not do it. I went to a different location and they helped me with the activation in less than 18 minutes. Poorly trained and useless customer service does not sound well for the verizon brand. I was lucky the other worker at the othèr location where I was helped was professionally trained and new what to do.
JO
Johnny W
Read a few bad reviews before coming here. Decided to give them a chance. I was surprised what good service I got here. They were all very friendly knowledgeable and helpful. I was upset with customer service. They couldn"t help me resolve my problem. Came into the store already upset and ready to cancel. But the people here help me resolve my problems and a got me a good deal on my plan and also got a tablet. Really happy. I would definitely recommend all my friends and family. They restore my faith in Verizon again
BO
Bob Pash
My salesgirl is wonderful. She really cares about her customers. She makes you feel that you are her only customer. S he explained everything to my wife and myself. She said any questions come up after you leave just give her a call or stop in. She said this is what I am here for, to help us in anyway she can, so we can enjoy our new phones. She is an asset to your company. I wish more employees were like her. Robert & Michelle Pash
MI
Mike and Jan Biferno
Very poor service received here. They were supposed to cancel a phone line. When we received our monthly bill, the line was not cancelled. We called Verizon and they went ahead and cancelled the line (we hope they did it correctly this time) but refused to give us any credit. It is not a lot of money, but it is the principal. Very done with Verizon!
TE
Terry Potter
This is my first time going and I have to say it was pleasant. The manager Tawfiq was patient with me he got me and my son new phones and transferred everything I will be back and tell all my Verizon friends. This is the best location for see tawfiq he will help you with all your needs even if your a old fella like me. Great job guys.
BO
Bob Treitler
Came here to ask questions about plan. She was very helpful and informative. Very patient and friendly. I didnt buy anything from this store but i will be coming here from now on. I am very impress with the service that i am recommending all my friends and family. Thank you for such a great servie
SE
Sean Gorman
Its not an authorized dealer and the people arent that helpful and dont work deals whatsoever. So if you want to pay more for accessories and talk with people that act as if you are bugging them, that is your place. Author dealer in Pasadena is great. Make an appt first. They are busy.
PA
Patrick Valerio
She was very helpful and patient with me. I asked a lot of questions and was driving her crazy but she kept it under control. Even though I didnt get the phone there she was very helpful. Transferred all my contacts and information. Forgot her name but she is asian
KA
Kathleen Hughes
Ive been coming to this store for awhile now and I get excellent service every single time. They are very knowledgeable and they make sure you are taken care of, whether you buy or not. A great atmosphere and I highly recommend this location.
JO
John Murphy
I was badly misled and lied to regarding a recent upgrade by the store manager. I trusted what he said and not what he did. When asked about this he said "its your word against mine". Unpleasant experience.
JO
john fick
Great customer provided this store. Every time I come here for help they been very helpful. I will recommend all my friends and family here. The people here are very helpful and knowledgeable
LY
Lynne Smith
I had the best time at this store. The Manager tofeg is so nice and patient I need to these phone the young lady Monica is sweet. Thank u
ER
Eric Icenhour
Krysnie is a very patient person. She is very funny good worker. Keeps a smile on her face Will recommend all my friends and family
MI
Mike Stamp
initially ok but sales person was impatient then later found to have been deceptive.they know how to stick you with shiny poop.
TO
TONY PEREZ
Came in to get my phone fixed. They extremely helpful. The assistant manager was super . will be coming back to this location
SU
Susan Powel
Krysnie assisted me today. She is very nice and friendly. I will definitely recommend her to my friends and family
LU
Lu Ann kaiser
great service provide by krysnie. she was very attentive and organize. also help me save money on my monthly bill
JO
Joyce Bradshaw
Kimberly was great, very helpful. I got a great deal on my new GALAXY S6 and she help me transfer everything!!
AV
Avedis Yaacoubian
It was good he helps slot tawfeg is helpful I reckon I will tell everyone to come and see the manager
RO
Robert Crowder
Excellent service and friendly. Came in and was assisted by Krysnie. She tried her best to help me.
LO
Loretta Adams
Great customer service and always cheerful. She have always been able to help me solve my problems.
RY
ryan riggs
They cannot unlock my phone from straight talk. Had to buy two brand new phone to switch.
RA
Rachel Haight
Great customer service provided by Krysnie It was hot she even offer me a cup of water
DE
denise milazo
Monika was super helpful assisting me with an upgrade. Highly recommend this location
MA
Maureen Swensson
I really like the service at this location. Friendly and professional. Thank you
GE
George Larrazolo
Fantastic they are a. Great team together. Thanks. George. Larrazolo
CH
Chick Cowdin
Krysnie helped me, she was amazing and beyond helpfully, recommend beyond
JO
John Zhou
The Asian lady attitude is very bad,and the store service is very low.
HE
Heather Johnston
Great customer service i am very happy with all the service here
LE
Lezlee Livrano
Audry knows her stuff. If you need help go to her. Thank you!
ED
Edwin Rivera
Very helpful and knowledgeable staff. Was treated very well.
LA
Lauriebeth Asadoor
Great customer service. Been coming here for a long time
MA
Marsha Wine
Great service from oliver . He is patient and helpful
EL
Ellen Diaz
Have a lovely time here. Great customer service
RO
Rodger Wright
Great customer service. Happy 28th my purchase
SU
Susan schmidtberger
No complaint. Been happy here.
RA
Randy May
Great customer service.
JA
Jane Cabrinha
Great customer service
MA
Mando Valencia
Great customer service
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