Volvo Cars of Mission Viejo

Category:	Car Dealer
Address:	28730 Marguerite Pkwy, Mission Viejo, CA 92692, USA
Phone:	+1 949-359-5000
Site:	volvoofmissionviejo.com
Rating:	4.9

Location

Photos 93

Reviews 5

Holly Major

I just purchased my third Volvo, and my experience with Mission Viejo Volvo was the best car purchase and overall experience I have ever had! Dennis Winkler was so patient, kind, concerned, genuine and helpful in helping me determine what model and options would be best for me. I am in sales and my car is my other home and is very important to me in function, comfort and safety. I made several visits to Mission Viejo and on every visit I was greeting warmly and given a great deal attention. Denniss continued follow up was top notch! Kyle Palmer s knowledge on the technology of the car was great. He took his time with me teaching me all the in & outs of this car. His enthusiasm made the experience fun. He has been great in taking my calls and being available on return visits to revisit the technology. Both Dennis and Kyle are an awesome sales team! Karol and Eric are also great, they both took their time in explaining my options in buying, financing and they made this part of the buying process, quick, thorough and painless. Lastly, I was working with another dealership, however Eric was highly recommended to me and so I followed that recommendation, and am so glad I did! I highly recommend this sales team and Mission Viejo Volvo! I just purchased my third Volvo, and my experience with Mission Viejo Volvo was the best car purchase and overall experience I have ever had! Dennis Winkler was so patient, kind, concerned, genuine and helpful in helping me determine what model and options would be best for me. I am in sales and my car is my other home and is very important to me in function, comfort and safety. I made several visits to Mission Viejo and on every visit I was greeting warmly and given a great deal attention. Denniss continued follow up was top notch! Kyle Palmer s knowledge on the technology of the car was great. He took his time with me teaching me all the in & outs of this car. His enthusiasm made the experience fun. He has been great in taking my calls and being available on return visits to revisit the technology. Both Dennis and Kyle are an awesome sales team! Karol and Eric are also great, they both took their time in explaining my options in buying, financing and they made this part of the buying process, quick, thorough and painless. Lastly, I was working with another dealership, however Eric was highly recommended to me and so I followed that recommendation, and am so glad I did! I highly recommend this sales team and Mission Viejo Volvo! I just purchased my third Volvo, and my experience with Mission Viejo Volvo was the best car purchase and overall experience I have ever had! Dennis Winkler was so patient, kind, concerned, genuine and helpful in helping me determine what model and options would be best for me. I am in sales and my car is my other home and is very important to me in function, comfort and safety. I made several visits to Mission Viejo and on every visit I was greeting warmly and given a great deal attention. Denniss continued follow up was top notch! Kyle Palmer s knowledge on the technology of the car was great. He took his time with me teaching me all the in & outs of this car. His enthusiasm made the experience fun. He has been great in taking my calls and being available on return visits to revisit the technology. Both Dennis and Kyle are an awesome sales team! Karol and Eric are also great, they both took their time in explaining my options in buying, financing and they made this part of the buying process, quick, thorough and painless. Lastly, I was working with another dealership, however Eric was highly recommended to me and so I followed that recommendation, and am so glad I did! I highly recommend this sales team and Mission Viejo Volvo! v

May Han

I was in the market for a XC90 T8 hybrid. Kyle showed me the car I wanted. He was very pleasant and casual during the sale process. Unfortunately he ends up to be very deceitful since he made me believe that Volvo Mission Viejo was part of the Costco program. Which offers 15% off the prepaid service programs and accessories. After his smooth talking and making me wait for the "finance" department to finish their lunch, I signed up for the car of my dream. Although I knew that it was $3,000 more expensive then Ontario Volvo, who is officially participating in the Costco program, Kyle still made me believe that Volvo Mission Viejo was under the same program and that I will end up having the Costco discounts. The next day when I contacted the Costco car purchase program, they confirmed that they are not with Costco and that they should stop misrepresenting The Costco program. After spending $95,000 "cash", I only received a text from Kyle 2 weeks later to see if I was still interested in the accessories. That lack of timely "gratitude" follow up made me think that Kyle was a typical shark car sales men and was more into his sales quota instead of long term customers service. His deceitfulness made me wonder if the whole dealership is just not truthful. Im now even weary to use their service department. What if like Kyle they say they service the car safely but in reality theyll mess up the car ? So in conclusion, this dealership has nice cars but beware that the sales person is still held up to sales quota and that you will pay more then other dealership.

JIMMY HOANG

I would like to take this opportunity to recognize an outstanding customer experience I had at Volvo Cars Mission Viejo. The entire staff here are super friendly, professional, & most importantly, they all treat their customers with respect. I would like to personally recognize my sales person, JOEL PERETZ, for his diligent work in getting the vehicle that I want. Joel &I have been in communication via email since March 2016 when I had expressed an interest in an XC90 T8 R-Design. Since then, I have shopped around with many other dealers in my area but none can compare to the great customer service I received from Mr. Peretz. He was super polite, caring, & expressed a great deal of attention in assisting me getting the exact vehicle I want (this involved a vehicle exchange with Galpin Volvo). I also had a great interaction with the Finance Manager, Carol or Caroline (unknown on exact spelling or last name), as she was very personable & attentive. Thank you Mission Viejo Volvo!

Aimin Sang

On Aug 30, we leases a Volvo S60 2015.5 model, a great car, from Mr. David Corgan, the Internet sales director, and financed (paper work mainly) with Mr. Mitch Stayberg, the sales manager. Both are very nice and professional. They were certainly busy but patient too, not just in dealing with us the paper works, but also explaining the difference between leasing and buying. We emailed David and got the quote back in 10 minutes, and follow-up calls in the same morning. We drove their from Ranch Bernardo, but it is worthy it as they were very efficient and honest. The quote is the best among five or six, most of which were sluggish even in emailing back with clear quotes I requested! Hope we can have the same expeience three years later when the lease expires. I will keep everyone posted!

Jerry Cowart

I have bought several cars in my lifetime, but never have I been so pleased with the process of buying a car at Volvo Mission Viejo. I called on a car I saw on the Internet and I spoke with Dennis Winkler. I worked with Dennis through the whole process of buying my car. He worked with me to get me and my wife to make sure I got everything I need in a car and in the payments. Dennis is the first sales person I have ever worked with where everything he told me about the car was 100 correct when I showed up to buy the car. I drove two hours to get to Volvo Mission Viejo and I would do it again next time I want a car. Thank you Dennis for all your personal attention in getting me this car. I loved working with you. All the best. Jerry