Volvo Cars Ontario

Reviews 4

NA

Nathan Starr

Its really sad to see that a dealer has to lie to its customers in order to stay afloat. For the last few months, Ive noticed a few unusual quirks in my S80. Headlights are dim, and alternator feedback penetrates the cabin quite loudly through the stereo. On top of that, using cabin electronics causes the other electronics to glitch out, some warning lights are on the dash, when the vehicle is shut off the alternator whines loudly, yadda yadda. Its not a huge deal, but it can be an annoyance. I know its an alternator, a few friends have experienced the problem before and it turned out to be the alternator, and an independent shop I have visited said its the alternator. I needed to get an oil change for my vehicle anyways, so its time to take it to the dealer to get it taken care of and also get a quote for replacement of the alternator. First off, I call asking for pricing on their oil changes. The secretary put me on hold and I waited for 10 min. She came back on the line and apologized, telling me it would be very soon. I wait another 10 minutes. Nothing. Tired of waiting, I hang up and just Google the average cost. Arrive at the dealer for a 10:30 appointment. Wait about 45 minutes (11:15) to actually get the car looked at. So far Im not impressed. Asked service man to change oil and perform diagnostic. Time goes by. Car comes back. "We performed the diagnostic. Results are back" "Did you change the oil?" "Oh.... no." Car goes. Car comes back. Heres the kicker though, report says nothing about the alternator, but instead says almost every other electrical component needs to be replaced at a cost of $1500. I dont know if I should laugh or be disgusted. Theres no question at all, 1000000% sure that the alternator needs to be replaced (even if its not the root of the experienced electrical problems). The fact that they said its absolutely perfect tells me without a doubt they are lying. Look, Im not stupid. I know that Volvo has had abysmal sales in the US recently. That means dealers are making no money on vehicle sales and as a result, have to catch up by marking up, and probably even lying about service. They want me to spend all my precious money before they actually attack the problem itself in order to maximize their profit. The dealer is only trying to stay afloat, I get that - people have mouths to feed. I still dont think its right to lie to customers. Do yourself a favor and see if theres any European specialized maintenance shops in your area. They probably dont have to lie to keep themselves above water. And who charges $300 for a spare key? Really?

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DA

david duarte

MUST READ What Service Manager said After My Mother Had Passed Away of Cancer HORRIBLE SERVICE ONTARIO VOLVO On April 7th 2015 I brought my Volvo Xc90 to have an Oil change and have My Service Ryder Juan Aranda inspect a noise my front brakes were making a very Load Noise so load it embarrassing. I arrived at the location at 11:30 Am and left at almost 2pm. The most important reason I had Brought my XC90to be checked and noise be dealt with was because on April 3rd my mother passed away and she was being laid to rest on May 9th 2015 and I made it very clear to service Ryder Juan I need to be repaired/fixed. After I waited for almost 3 hours I asked Service Ryder Juan Aranda to ensure brake Noise was gone and again I reminded him why it was so important as I was putting attending my mother’s funeral and did not want my car to make such a Disturbing and annoying Noise during funeral perception. And his comments were and I (Quote) the technician found backing metal touching and he adjusted and noise is gone??? The Moment I drove of the parking lot to make a right to turn in to highway the noise come back I was so upset and disappointed and frustrated I drove home and called Service Ryder Juan Aranda who proceeded to tell me he was going to get back to me because he was going to check if he could do it under warranty As I purchased “Brakes for life” and again I express to him how disappointment I was and how I was going to show up at my mother’s funeral with such Horrible noise. (Response From) Tony Rivas I asked to speak to manager who I had to call myself and his response was so rude and disrespectful that I could not believe he told me as follows: It’s not a big deal to drive your XC90 with noise to your mother’s funeral its normal all cars do that.. What Rude uncaring Service manager The worst part in this whole thing is I did I had to drive my XC90 to my Mother’s funeral and drive the 8 miles with my Volvo making the horrific noise Not a good place to have car serviced

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JO

John Venice

Very satisfied with this particular service department. Both times Ive been in, Ive left paying not 1 penny more then quoted. Tax being the exception to that statement. Theyve taken care of my requests in an honest and timely manner and asked questions where needed. In both cases, Ive dealt with the same service rep and same person servicing my car. And in both cases, any "problems" were brought to my attention by both the tech and the rep. First time I was in, Id requested a transmission fluid replacement. They told me it wasnt recommended (by the manual, not them. And the manual told me that before Id gotten there) and offered to do it anyways, but theyd need more time since it required removing my transmission (sealed unit). I declined due to time. But they told me instead on just doing it and told me it wouldnt cost any more. The second times problem both had been issues Id known of. One was a light out sensor, due to an led bulb Id put in going out. They asked if I wanted to replace both with regulars, as youd expect they would ask. I didnt feel the need for it. Another issue was my trunk latch broken in. Someone had tried to get in my trunk previously and shoved the latch up. They told me about it and quoted the new part, with and without labor (as Id told them the first time I was there that Im willing to work on my own cars). Overall, this dealership won me over. The Irvine dealership would take nearly 3 hours on a simple oil change, and these guys did an exhaustive service on mine in half the time (I watched and timed it) with flushing my break lines, checking every single fluid, replacing a bad sensor and my oil change. Ill go back for many of my basic services for when I dont have time to just do it. As to people saying they try to overcharge... You would have had to agree to that in order for them to do that. They must have had a point if you agreed to it.

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SA

Samuel A Tudor

Stay away from them. I called them to inquire about cost for an oil change; they gave me a good price comparable to other places. Upon getting there, the price changed and ended up paying $20.00 extra. That seemed small. However, while i was there, Juan Aranda tried to push so many unnecessary repairs on me. I declined all. As I refused, he was conspicuously unhappy. Instead of 45 minutes promised for the oil changed, it took them 4hrs and 20 minutes. I purposely timed everything. Also, while waiting (around the second hour), Juan came to call my attention to an oil leak. It was shocking because there was no leak anywhere before i got my car there and the oil leak looked fresh. Just out of curiosity, i asked for quotation for repair, alas, you could see his smile miles away. Of course, he quoted $650 and i refused the repair. Few minutes after that, he came back again with another problem and that would cost me extra $250. I was mad and just plainly told him to give my car back to me. Then, he turned away angrily. After waiting for a total of 3 hours 54 minutes, i was informed my car was ready but Juan has the key. So I had to wait for another 20 minutes. The lady receptionist probably saw my surprise and made few calls with no response. At this point, i showed my disappointment and the receptionist quickly got up and began searching for Juana. Like magic, she found my car key hidden somewhere. Finally, Juan showed up as I was about driving off and said, "come back to us, if you have more problems". And since I took my car home three weeks ago, it has been one problem after another. Only God knows what they did with/to my beautiful car. Stay away from them. By the way, you do not have to believe me but you’re warned!

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