Category: | Ford Dealer |
Address: | 30031 Santa Margarita Pkwy, Rancho Santa Margarita, CA 92688, USA |
Phone: | +1 949-459-6800 |
Site: | santamargaritaford.com |
Rating: | 4.6 |
Working: | 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 10AM–7PM |
DR
Dr.Cheryl Cuttineau
I had a 1:15 appointment for an oil change and rear brake replacement. 3 hours later my car was returned with a broken door handle. When I protested and demanded that it be fixed, the service adviser told me that the mechanic said the door handle was broken when he got the car. I said there was nothing wrong with the car door when I first arrived. The service adviser asked me to return the following morning to have the door panel removed and to discuss the problem further. The next morning I brought the car in. The inside door handle contains a plastic piece inside that broke. According to my research, it is a common problem. My issue was that TWO mechanics had the car and neither of them indicated there was any problem on the service order. Very odd. I agreed to pay for the replacement part--nearly $70 with tax-- and the labor charge was waived. I was satisfied UNTIL I took my car to an independent mechanic to get an estimate on some maintenance work. The car was parked for over 30 minutes. When the mechanic popped the hood, we discovered the oil level in the car was a full quart and a half LOW. There are NO leaks. I also noticed all the corrosion on both battery posts. The Ford service order specifically stated that the battery posts had been cleaned. I dont know what is going on with Ford service departments, but what if I had driven to Las Vegas or Palm Springs in this heat after the Ford oil change? If an insufficient amount of oil in the crankcase led to the engine burning out, Im quite certain I would be told that the engine was burned out BEFORE I brought the car in to be serviced. And why would the mechanic say he cleaned the battery posts when he clearly didnt? A small detail, but it begs the question, what else didnt he do when he was servicing the car and repairing the brakes? This is the 3rd Ford dealership I have come to for servicing my car, and I am afraid it is the last. I dont object to paying a fair price for honest work, but this is also the 3rd time this particular dealer service department has been deceptive with me. Sorry, third time is a charm.
AL
Allen and Valerie Neeley
Ive been a customer of this dealership for 6 years now and have purchased 2 vehicles. My dad, grandfather, and uncle all currently work or retired from Ford. Loved them until the most recent interaction. Came in to get my oil changed and to get my rear camera looked at because it was only working 50% of the time. Were going on a road trip for a week and I wanted to make sure the car was in good shape. Walked away paying almost $200 just for them to tell me that my camera needs to be replaced ($900) and the oil change. Two days later, I get a notification from my car that I have low oil pressure. I just got the oil changed so this shouldnt be happening. Spoke to a rep on the phone and he said its a 5 minute fix. Came early in the morning to get the 5 minute fix done and sure enough they wanted to check it out to see whats going on. They had it for over 9 hours just to tell me that the oil pressure sensor needs to be changed and is going to cost me another $300. I called another mechanic that Ive been to previously and without telling them how much I would get charged at the dealership, they were going to charge me $187. I called Ford and was thankful that they negotiated with me to match the quote. However, I cant help but believe that the previous service caused the reported damage the second go around. I didnt have time to argue about it and needed to just get it done to make sure my family is safe during our road trip. We left 2 days later and as Im driving through Arizona I get an "Oil Change Required" light. Ive had it. After several conversations and multiple trips to the dealership, this happens while Im on the road. Granted the rep said that they did change my oil but forgot to reset the oil change meter. When Im trusting you with my car and paying for peace of mind that the job got done correctly, it needs to be double checked especially if Ive been to your business multiple times in one week. Sorry to say that I wont be getting my car service there any longer and will be purchasing my next car from a different dealership.
RI
rincon six
I reached out to Santa Margarita Ford via USAA’s car buying service regarding a used Edge. I had a friendly and professional response within minutes. When I arrived at the dealership the Edge was parked right in front, and David Olender was there to greet me. Dave was great from beginning to end. With the level of service I received you would have thought I was buying a brand new high end vehicle, but it was simply a reasonably priced used vehicle for my business. I was somewhat surprised to see how clean the vehicle actually was in person. I had two requests for minor cosmetic repairs, which were agreed to immediately, and subsequently followed up on. My budget was fixed, and I had limited time to get the deal completed, which I explained to Dave. He clearly understood my requirements, respected my budget, and made the deal happen with zero drama. When it came time to pick up the vehicle, everything was ready and Dave went out of his way to assist me with the logistical issues I had with taking delivery. I’d say that with such a low margin sale Dave went way beyond the call of duty. That I will not forget, and I will personally reach out to him first next time I need to make a purchase. It was a stellar experience from beginning to end. I will be notifying USAA about my experience with Santa Margarita Ford as well. Their certification of this dealership is spot on.
JO
John Boulter
Great job Santa Margarita Ford! Car buying can be a fun but highly stressful process.The right dealership can make the most of the fun and minimize the stress. Thats exactly what happened at this Ford dealership. The car was mainly for my wife, and her evaluation process is way different than mine. Our sales rep, Blake, was awesome. He took both my wifes and my style into account when answering questions and explaining features. We never felt any pressure - we just good product knowledge and a friendly attitude. Ultimately, we went back 2 to 3 times narrowing down and finalizing our decision. Each time Blake was as patient as he was on our original visit. Blake then had to source out a few other dealerships to get a Focus with the exact options we wanted and he did so quickly and professionally. We got a great deal and were able to buy locally (Rancho Santa Margarita), which made it all the better. John in the Finance and Insurance department also really came through, too. He significantly beat our pre-approved bank rate (from our credit union). I was also interested in an extended warranty and he presented all the options and also did some extra paperwork when I decided to make some last minute changes. Id definitely recommend looking at Ford when youre considering a new car and Santa Margarita Ford is a great place to shop and buy!
JO
jorge ibarra
I had a great experience buying a used car at this dealer that I was driving over 45 minutes to do my maintenance there. On November 11 however, they took almost 2 hours to have it ready. Finally Miguel told me that the car was ready but it was going to take 15 more minutes just to wash the car. When I got my car I noticed the car hasnt been washed. I thought it was not a big deal so I left. When I got home I noticed there was a Crack on my winshield and the maintenance light was still turning on. I contacted Miguel to tell him about this issue. I went back and he said all the mechanics were getting ready to go home. He tried to turn off the maintenance light but he didnt know how so he sent me to the Toyota dealer. About the Crack on the windshield he said that it was already there and it has been filled before. I knew there was no Crack before so he said they were going to fix it if it hasnt been filled. I took the car to the Toyota dealer and a glass shop and both told me that the Crack was recent and it has not been filled. I contacted Miguel at the Ford Dealer. He started to make the arrangements to have the windshield replaced but it has been more than 3 weeks now and he only tells me that he is still working on it. I have not seen any paperwork or any indication that they are going to fix it. Once they fix it I will rewrite this review.