The Home Depot

Category:	Home Improvement Store
Address:	27952 Hillcrest, Mission Viejo, CA 92692, USA
Phone:	+1 949-364-1900
Site:	homedepot.com
Rating:	3.6
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–8PM

Location

Photos 100

Reviews 32

Don L

Dont ever use there in home services. I received kitchen cabinets that were damaged in shipment. I sent them back only to receive more damaged cabinets. Is it too hard to package cabinet doors properly so that they arrive in good condition? I guess it must be for them, because it took sending back merchandise four times before I got something that was acceptable. Go somewhere else for cabinets, because they are not professional. I still go there, but only for the basics. Its pretty hard to screw up a roll of masking tape.

Michele Inigo

first time I ever built my own wire shelves and my family (husband & 30 yr old son and 20 yr old daughter) were so impressed! I owe it to great customer service of the shelf attendant, he cut the shelves to the measurements I showed him, then gathered everything I would need to build it. even cut the metal railing which they dont usually do! their motto is so true: "You can do it, we can help!" thanks Hillcrest Ave. Home Depot! you have an awesome crew!

David Gibbs

I used this store during a three month Church remodel. The store was close to my site which was great but it was a bit difficult to navigate if you your in a hurry. They didnt seem to have everything in stock that my primary store would usually have in stock. If you were looking for a specialty item you really had to search out they older customer service reps. Good thing I know they departments and isles like the back of my hand.

Emily Inlow

Rented a trencher that wouldnt run when I got it to the job site. Home Depot gave me a full refund of my rental fee. Heres what they would not do: -pick up the bad machine at the job site and bring one that works -exchange the broken one for a good one (none available) -give me a better machine for the same price (available, but I have to pay extra) -apologize for renting out a inoperable piece of equipment

Jason Berry

This is my personal favorite HD in south orange county. Been going here for 5 years and even Saturday at noon (prime time), you can get help easily. I have to give a special nod to the folks in Customer Service and Returns. They are always cheerful and pleasant, no matter how busy. Ive always found that to be the Achilles heel of a lot of HDs. This is a standout store for efficient Returns.

Christopher Rose

Placed an order to have trim delivered. I opted to have it delivered unattended and asked for a phone call to confirm. No delivery, no phone call, nothing. When I asked for a refund they said no. They told me I would have to ask the delivery company for a refund. Funny how the charge on my CC says home depot. Doing a charge back. Going to Lowes. No wonder home depot is dying.

sohale baghaee

their answering system does not give you option to talk to customer service so I had to pick a department by chance and explain to them that I have ordered on line and I have to make sure if order is there, then she transfered me to department that was not available on answering machine, and so far it is 25 minutes that I am waiting I hope they do not drop the call.

Peter Vann

No service. Go to Lowes in RSM save your time and money. Walked around looking for help in lumber, but no one there. I was told by 2 other employees that some one would be there soon, but 20 minutes was rediculas. Wanted a quote to tile a bathroom. Home Depot charges $50.00 just for a quote...a total rip off.

plumbing right and wrong

Dave was super helpful and has the best customer service Ive had compared to all the home depots in O.C. He also has a very positive attitude ....makes it my favorite store to get supplies at. Thank you DAVE!!! And Ray in garden was super awesome and had the department at its cleanest ive ever seen.

David Guevara

Love their returns customer service! They are the best, friendliest professional people out of all the Home Depots Ive been too. Most stores make you feel bad when u return items .... Not this one though...Awesome job guys .:)

N AN

Good experience. Young girl in paint dept. (tall n thin, short hair) knows the store very well, helpful and good at multitasking. Lady at self checkouts very nice and polite, dark hair, accent. Good hires, Home Depot.

Enrique Romero

Had good deals on clearance items. Have to go to customer service counter for help verifying stock. Store employees seem spread thin as they do not greet customers or offer to help like other stores do.

andrew gauer

Ordered wood 3 weeks ago .still waiting.never again will i make a large order with this store.lowes here i come. Called 3 times in the last hour.still havent located my lumber.this place absolutely sucks

Joan Weeger

If my call was so important to them they would have answered! Home Depot is a breeze to order on line with, much better customer service on line, however picking it up st the store was a nightmare.

Samantha Hammer

Im in the process of painting the front of my home and I needed to get some new place next. The service was terrific they were so helpful and they made a perfect match of the color I brought in.

Carmen Von Hofts

Sending a woman into home depot with a list is a dangerous thing. Thank goodness for the staff and their knowledge on how to help me find a T screw to mount the television.

farhood youssefieh

I love this home depot, friendly and helpful staff, easy in and out. Plenty of parking. I probably visit this store once a week. Staff is a lot nicer than the other store.

Jesse Vanderhoff

Larger selection than other Home Depots in the immediate area. Made a shopping visit to this shop since it had an item in stock the Lake Forest location did not.

Dan F

Average Home Depot, employees are generally nice and helpful but stock of small plumbing/electrical parts is often disorganized or missing.

Crystal Hazalin

Husband was looking for a particular item and sure enough the staff was able to locate and get it for me for our project!

taylor shockley

Called to ask a simple question I have been on hold for 12 mins and I am still on hold as I write this horrible service

Laura Ashley Ebersole

Expensive. The customer service could be better. Delivery and installation for a toilet was pretty expensive.

Sean Ryan

Great customer service. They had a great Black Friday weekend sale picked up lots of tools for my step dad.

Esteban Merchan66

Horrible experience at the paint area 15 minute wait in addition to dealing with bad attitude employee.