The Home Depot

Category:	Home Improvement Store
Address:	23651 El Toro Rd, Lake Forest, CA 92630, USA
Phone:	+1 949-206-0113
Site:	homedepot.com
Rating:	3.8
Working:	6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–8PM

Location

Photos 100

Reviews 26

Kris Ibarra

After walking around the store for quite a while one associate asked me if I needed help and directed me to a sale area. When I got there there were no prices and no associates. I walked to customer servive and asked if there was anyone who could help me. She then called over the store intercom for someone. No one ever came and I found an associate near by and asked for help. He was clearly no happy about it. After he waliked around the items several times he finally scanned them and gave me the price. I asked a question which he said I dont know and the turned and walked away. Youve lost this customer, I left and dont plan on returning.

James Theel

Customer service on the floor leaves a lot to be desired. After I was ignored in the fastener aisle for 5 minutes I asked an idol associate for help. She seems very upset that I was asking for help and then quickly took the screws I had to size them with a guide. She quickly identified what she though was the replacement screws and sent me on my way. Of course, when I got home to complete my project they were the wrong size . I now get to make another trip back to this store to see if I can find better assistance from another associate.

A Private User

I recently had a lawn mower that I purchased last April break, and despite it being a week out of warranty the Assistant Store Manager Betsy decided to let me return the lawn mower and give me store credit towards a new one. Jessica, who was the employee upfront who helped me with the return process, was incredibly polite and did a great job digging up the information needed for the return. I was really impressed with their level of customer service and will definitely be going back.

Raul Garcia

Hoy fui ah comprar 3 bolsas de porlant cement y 1 case de agua cuando pase ah pagar la señora me hizo ke moviera. Las bolsas..porke keria mirar abajo de las bolsas..pienso ke eso esta mal.porke no ah todos les hacia eso

Jesse Vanderhoff

I rented one of the Grab N Go Vans from this location. The check in process was quick and simple. The cashier explained their policies including a note to bring a gas receipt back. This policy was also stated on a large sign near the counter where I checked out. The cargo van itself was a newer model and very clean. I returned the van after I was finised with it and put gas in it before doing so. Great price and experience.

David Gibbs

This is my local store. I can find my way to most every department and isle in the store whether I am researching or purchasing materials. Like any Home Depot when your not certain about something in particular, always go to one of the older Customer Service Reps for help. They usually have some kind of construction experience under their belt.I will always go out of my way to find a home depot store over Lowes

tom johnson

Recently needed to remodel my Extra Space Storage on site apartment, my generous DM managed to get laminate wood flooring approved. Becky took care of the order and did her best to expedite the installation but some components werent available locally, Lori the expediter stepped in and found a solution. If you ever have a problem with your order ask for Lori she goes the extra mile.

Jeffrey Tomita

This location is not very crowded during the work day. If you need help finding something, I would recommend not asking the people by the registers. The staff is friendly, but you can tell that the employees that work near the self-checkout kiosks are not as knowledgeable of the store layout as the employees you find walking the other sections of the store.

Brett Carter

I am writing this review for the customer service of one employee, Crystal at store #1240 in Lake Forest. She demonstrated initiative and follow through. Crystals customer service is 5 star professionally saw to my refund after I had left the store and matter in her care. She called me two days later to report that my refund was complete.

Jezz Za

Horrible customer service! I’ve spent so much money here and have given chance after chance to redeem themselves, but nothing changes. They are just a bunch of lazy self-entitled employees with no ambition, starting from the manager. It’s so bad I once had to get corporate involved. Never shopping there again.

Sandy Amstutz

Worse store EVER!! 4 employees wouldnt even make eye contact with me. When i had to ask for help they were very rude. Hope corporate sees this and does something about it. I shop there alot because its close and most of the time this happens. Very sad. Get better employees that want to work and help please.

Franklin Murphy

Not even close to helpful the employes will run away to not answer questions In all the years Ive been going here I found one guy in hardware that was will to help and knew his shi.. Guys that have worked there forever dont know the simplest things,crazy.

T&M Construction

The employee r pleasant very much outgoing always right there to help or answer any ? To the best of there knowledge,,,,,,,,, great atmosphere,,,,,,,,, clean & most of all the stock is always kept up with high priority

Kevin P.

Sometimes the staff is friendly. Sometimes they are just OK. You probably should go to this home depot knowing what your doing, but sometimes the staff will assist you in a way that goes above and beyond.

Jim Cooper

Great Home Depot, the employees are friendly, the store is clean and well stocked and everyone is there to help when needed. It is obvious this store has good management and the employees show their pride!

Michael Francois

I can almost always find someone to help at this location, and this is a bigger store with more stock than the one in Foothill Ranch. Great freeway access, more convenient shopping nearby.

Diane Rosenberg

Found everthing, but i had to get a worker to pull the item from up top because they didnt have it down on the shelf. Their online said they had 4, but they only had 2.

Darin Warden

Ive been to this store a couple times now and have always had good experiences. Good inventory selection, helpful staff and a nice setup overall No complaints here ;)

Dwayne Machi

Staff was very informative and was able to help us find exactly what we needed. Didnt try to upsell us on anything and was very straight forward with our issue.

Rossalin Schneider

I had a bad experience with This store yesterday. I rented a truck and was charged by the time clock while i stood in line , They refused to refund money .

A Private User

I was trying to get ahold of someone at the home depot for 20 minutes I finally got ahold of the manager and talk to him it was a very bad experience

Michael Palmer

Bad customer service...door dept. pushed a special order door off to me didnt want to help me understand what l was ordering, very disappointing

Bobby Leon

Got here after 7 still not open like it says thats fine Ill take my business to an actual company that can live up to their means and standards.

PhoenixAfterglow

Usually well-stocked and friendly staff. Sometimes the parking lot is quite full and the El Toro exit can become problematic during rush hour.

Frank Snow

Needs better organized carts to get cart have to walk all way across parking lot. Carts take up 20 spaces outside instead of being inside .

Pati Maez

Great customer service in the Ceiling Fan dept. and self checkout. Over all throughout the store. Everyone were very helpful. Thank you.