Sprint Store

Reviews 9

ST

Stella Ursua

DO NOT DO BUSINESS WITH THIS STORE, LONG BEACH RESIDENTS! Your sales representative, Steve Alfaro, is a fast-talking swindler, that will lie through his teeth to upsell you on things you dont need...everything is free. Right! We told him we didnt need any extras except our new phones and a less expensive service, and our first bill is over $400, with all sorts of charges for notepads that were not even requested! And when we tried to get the billing situation resolved, we were met with "All I can do is" and "Well, he doesnt report to me" and even, "Ive heard other complaints like this about him." REALLY! And the guy is still working there??? Not one apology from the sales rep or from the supposed manager of the store. We did receive a call from an assistant manager; she said the bill would be resolved, but when we received the statement, we were charged de-activation fees...unbelievably bad and uncaring follow-through, which then results in our having to go to the store for a 3rd time since we started service, only to have to deal with the fast-talking swindler of a sales rep, Steven Alfaro, once again. No apology, no remorse, no care and concern. I have no idea whether the de-activation fees will be reversed, and no confidence whatsoever. It is evident that it is about the quotas, and not the customer, when dealing with the downtown Sprint store. Is this the kind of business we want in our downtown, Long Beach???

---

AM

Amy Omernik

This is the first negative review I have ever written for something, EVER. I just wanted to upgrade my phone which in the past has been a simple experience. The girl helping me was nice, but was clearly not trained enough to be dealing with these types of transactions on her own. She had to keep asking for help from the sales associate next to her. I was asked to repeat sensitive information repeatedly with other patrons standing close by - not cool. Once they finally figured out that I could get the upgrade, I chose my phone, and she rang in the wrong one. So, they had to return that phone (which they made much more complicated than it should have been) and re-ring in a new phone. So, they told us they would take care of it and to come back in an hour. We did, and when we returned, JOSE the tech guy, was EXTREMELY RUDE to me when I asked for my phone, the spoke down to my husband and I and told us it would take "at least" 3 HOURS to get my phone... this was at 4:00 and they close at 7:00. We asked to speak to a manager which was basically pointless because he did nothing to help... ugh, anyways, AVOID THIS LOCATION IF POSSIBLE!! Ive had good experiences in the past, so I dont know if there has been a change in management, but its basically a bunch of bratty kids running that place now, and will probably ruin your day having to deal with them.

---

AN

Andrea D

I am still trying to get my situation resolved. DO NOT SHOP HERE!!!! My phone was stolen and I had to unfortunately buy a new one. I was told that I was not eligible for an early upgrade and that the only way to get $99 pricing was to add a 3rd line. My old line would be a "ghost line" and they would reroute it so I could keep my old number. I was assured that additional data charges and equipment protection, if they appeared on my first bill would be easily removed by calling customer service. When I called customer service to remove the charges, they told me that adding a "ghost line" is not standard practice and that I was misled. She told me that I was actually overpaying almost $500 and to go back into the store and have them return the phone, repurchase a new phone, and resolve the issue. She stated that often the stores cannot access a customer being eligible for an early upgrade on their system. I have been traveling, been ill and have been attempting to resolve this via letter. Im sure that the employee who helped me did not do anything wrong, but what I dont understand is that the store manager is completely ignoring my attempt to resolve this. I am getting ready to sue in small claims court.

---

BI

Bienvenido Ayala

If I could give this store a negative I would. I went into the store to ask for help to create more room on my phone since the iPhone forces you to upgrade to IOS whatever before you can do anything. The incompetant employee deleted over 1000 photos (saying she was backing them up in iCloud). The second time I went back to upgrade to a newer phone they lied about the charges, they charged me $150 more on my bill. While trying to connect to a customer service rep and supervisore over the phone, they continue to hang up and refuse to help with my issues. Sprint is the absolute worse phone carrier you could ever join. SCAM! SCAM! SCAM!!!!

---

A

A Private User

Dont bother calling this place, they will keep looping you to hold messages till they will not allow you to stay on hold any longer, at that point the system automatically hangs up on you. If you go into the store, the employees are all fairly friendly but are all super busy with all of the people in the store. Service takes f-o-r-e-v-e-r to get to you because of the high volume of customers. Bottom line is, if you do not have several hours to spend at the Sprint store, or to keep coming back to it, then go to a different Sprint store.

---

EL

Elena Rodova

I had to return Airave equipment and was instructed by Sprint to drop it at any store. I walked into 245 Pine aver. store with equipment. Sales person said: no we do not accept it. I called 888 Sprint again. Representative says: store will accept it. I put speaker on and put my phone on sales person desk, so the can communicate. Sales person said that if I will not stop stick my phone into his face ( phone was about 5 feet away from his face), he will make me OUT of The STORE. His name is Nick. Welcome to Sprint service

---

LO

Long Lifted

I went in for a charger once and upon finding that the charger i used to have is no longer in stock. I told Walter that i did nothing bad to the charger it merely stopped working. I asked for a replacement he said no, them i said Id find one somewhere else and he smugly laughed. I then went to 711 across the street and got a two in one car and home charger for 14 dollars thats worked prefect ever since. I see a lot of complaints on here about that same guy, thought Id leave my two cents

---

A

A Private User

I came in to this store as my replacement cell came with no battery. An employee Bryan hooked me up by answering all my questions and even spent time to set my e-mail and settings up. Just remember when you come to this store to park in the parking structure just when you turn right on Long Beach Blvd as Sprint will invalidate the parking. Thanks for getting me back online and shame to Sprints cell phone insurance provider for not sending a battery with the cell as this delayed things.

---

TO

Tom Kat

This was one of the best customer experiences I have ever had. From what I witnessed, the entire store staff was generally friendly approachable and attentive. Walter, who assisted me, was absolutely amazing. He deserves to be promoted and train Sprint store staff nationwide, seriously! He not only understood my dire situation (a busted Epic 4G on a business trip), he empathized and went the extra mile and more. If I could, because of Walter, Id rate this store a 10/3.

---

---