Best Buy

Category:	Electronics Store
Address:	1470 Mountain Ave, Duarte, CA 91010, USA
Phone:	+1 626-305-1839
Site:	stores.bestbuy.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 27

Jeri Scott

I will be filing a complaint with the corporate office. After many years of great service, my husband and I were completely dissatisfied with our customer experience today. Team lead Beronica and customer service representative Maritza would really benefit from some customer service classes. Bamboo principles, Customer First Thinking, etc. should definitely be on the top of Best Buys corporate training to do list. I have been in the customer service industry going on 20 years and have trained, lead and supervised large groups of employees, so take my word when I say this was poor service.

Joe Raffai

The store has very knowledgeable sales & reps from apple Samsung etc. & they know what they doing :):):)!!! Nice to see that is a positive change has been Done to run a business that is vital in these days. The merchandise Imean looking for Is usually there if not the manager is there to please U & get it even if he has to go to The stock room !!!! So far in the last year or so excellent! I highly recommend this Store to any one!!!!:):):):) (Im a pc tech for 40 yrs.) I hope that helps u to make a A decision when u choose this story to shop bless u all :)

Dave Guerrero

I dont know what it is about this store, but every time I come to this Best Buy I have an unpleasant experience with the customer service. I feel like the employees are being brothered when I ask them basic questions (For example, "Can you tell me a little about this computer?") They rarely ever smile, and seem to avoid initiating interactions with the customer. A "Hi, sir, what can I do for you?" with a smile would be nice occasionally, but I can only recall getting that once or twice out of the many times Ive come to this store. Disliked.

Richard Clarkson

Nice store to go to and close to home. Very nice people there who have always gone out of their way to be helpful they are knowledgeable as well. Even when ive returned things there... which isnt often... they have always been very courteous and professional and gave me quick refunds without any trouble. Ill always shop there!!!!! Just bought a HP laptop there for 329.00 and its a great laptop.. very fast and works great.

A Private User

Tried calling to see if an item was available. Computer put me on hold for 20 minutes ("Your call is very important....."). Finally someone answers--and hangs up. Tried a second time, same experience. True good deals are never available when you get there. Buying at regular prices at Best Buy is for fools; prices are always lower at Costco or Walmart or Target. Best Buy is actually WORST BUY.

LYNDA KUTZKE

I went here to find a universal laptop charger. Im visiting from AZ and forgot mine. The young lady that helped me said the one I bought would fit my laptop. It doesnt. So now I have to waste my time to return it and I still do not have a charger. She just was not knowledgeable about the products in the department.

Silas Perez

It is what youd expect from a big box retail store. Id come to pick up a TV having done my research online, and was still forced to endure the upselling shtick from the employee who rang us up at the register. Other than that, the employees were pretty nice, and helped load the TV in the car for us.

Daniel Allan

Poor customer service, tried to use Samsung pay and they asked for way to much information to buy a $30.00 Bluetooth earpiece. Thats the reason for Samsung pay, Android pay and apple pay, one tap and go. Get with guys, this is the reason you are going out of business.

A Private User

Those people who marked lower than 3 stars went into the store once and had a one time bad incident. Im in there about once a week and workers constantly offer their services with knowledge. I also go different days/times.The verizon kiosk is a separate company.

Miguel Plascencia

Any time I need to go to a best buy, this is the place I go to. The customer service in my experience has been good every time I went. I rarely ever went to a best buy store, but after the first time I came to this store, I have become a frequent shopper.

edward xu

The store managers were all off when we walked in at 8:45pm on 7/5/2017. We asked to confirm PC recycle program. The Geek Squad superior Gregg was impatient and intend to be rude. Beware this store.... Prefer Pasadena Best buy store.

spazzcaster s

BETTER than pasadena store. clean, stocked better, friendly & helpful staff with no bad attitudes. to be fair, I think they deserve at least a 15-17 rating at minimum. that was my last of 3 experiences there in the last 3 months.

Jennifer Garcia

This store is the easiest to shop out of the other local stores, helpful staff, low key, not super crowded all the time. If you need to spend some time deciding or talking to someone in specific department come here!

Mi1 Moore

Great experience! ! Their is a young man named Dan or Danny Long hair, pony tail, very very helpful. Plus im older so I appreciated all the respect he showed me. Employees like him will keep me coming back.

Bill Sweeney

Best Buy is basically an enormous building full of everything I want, my perfect Christmas morning all in one place. This location is a bit lacking in the quality of the staff but still good enough for most.

Ryan Tarter

Alexander in Mobile and Tony the Sales Manager were excellent and extremely helpful and courteous. I was having issues with my phone and they didnt bat an eye lash about exchanging the phone. Very friendly.

Andy Alonso

Went in knowing what I wanted. Had to ask for help twice. No one offered assistance. I was waiting for about 20 minutes and eventually walked out. I question the this stores commitment to customer service.

Jonathan Martin

HORRIBLE service. Staff ignores you when you need help and when you manage to "bother" someone, they promises things to get you out of there and dont follow up. DONT SHOP THERE!

Staci Chason

Aaron was awesome... i had water damage and he repaired my iphone 4 in 2 hours ... unbelievable, i thought my phone was toast... you can trust this guy... thanks, Aaron!!

Nick Paez

My experience here was good. They didnt have the new S7 phone cover. I always feel uncomfortable when the people make sure your not stealing things on the way out.

Junyi Zou

Is only can say is ok because I buy a new iPod in Best Buy the battery it wont work I told the service it didnt change the battery for me, other things is ok !

Donnita Piggee

Best Buy gets five stars because the staff is always very friendly and helpful. The store is always very clean. Its very easy to find what you are looking for.

Andy Gawne

Store is dirty and most of the displays are grimy and broken (Laptops not working). Management is extremely rude and unhelpful. Would never go here again.

Andrew Caudillo

Awesome service because the store is really busy and over crowded. The employees are knowledgeable and will help out with any questions. Great experience

Stephen Aragon

Charlie one of the team leaders helped us out and was great... Hes very knowledgeable and helped us save hundreds... next time you go ASK FOR CHARLIE....

A Private User

Worst service EVER! And I live 2 blocks away and I hate going there... not one, not two, but more than 7 different times Ive gone, people r just rude!

Tim Schreffler

Cool store, but dont get to caught up with the camera displays. Look for a nice compact disc or DVD. George works on Mondays and hes a real charm.