Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	117 W McKnight Way, Grass Valley, CA 95949, USA
Phone:	+1 530-272-3237
Site:	awireless.com
Rating:	3
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–5PM

Location

Photos 4

Reviews 15

pat rickey

I am livid, I walked in with my husband who needed a new phone due to not having enough space on his very cheap samsung phone and before I left my husband to deal with this transaction the salesman made me show my CDL since it was my account and I needed to authorize the transaction. I told him my husband could sign and stay to wait for ther new S8+ and all transferred data from the phones as I had an appointment at home... This salesman talked my poor husband into two new phones an S8 and an S8+ and a multitude of of other products as well... I am pissed, so mad that I couldnt even go in to deal with these crooks, and when I called there to speak to my husband to ask about all the additional charges that kept popping up on my home computer the guy who answered was less than helpful and didnt want to let me speak to my husband yet he had both our phones inactive and was taking advantage of, my allowing my husband to sign for ( 1 S8+ ) and to transfer data from my S5 to the new S8+ then to transfer data from my husbands phone to my old 5 NOTE period I did not authorize anything else!!! .I will DIE B4 EVER USING THIS STORE AGAIN!!! NO RESPONSE is NEEDED FROM A WIRELESS YOU CANNOT MAKE THIS RIGHT ..... How is it you allow these type of crooks to represent your company name? I own a business in this town and am appalled by your employees behavior... My husband is a senior and I am pretty sure there are laws against this type of financial abuse I am contacting our attorney~

Tarryn Knight

Horrible experience. I worked with someone called Desmond who spoke down to me. I called the manager to try and explain how I was treated. Desmonds behavior was defended and I was told people request to work with him. I would not ever shop at this store. Be aware that this is a retailer so Verizon will tell there is a $20 charge and when you show up to get the phone promised they tell you that you have to pay $100. I was upsold the entire time and told that "Cell phones are small computers that you use to call people with and they cost money." You are better off getting a phone mailed to you and dealing with Verizon directly.

Erica InNCCA

Any and every time I have been to this store the employees are extremely helpful and professional from knowledge down to their appearance. I have rarely had to wait more than a couple minutes and even then was greeted as soon as I walked in. I choose this store over others in the area for that reason. I have upgraded equipment and extended my contract, made accessory purchases, and payments and gone in for troubleshooting and tech support. As I said never a negative experience. Thank you for the excellent customer service. In this day and age it is very rare and therefore refreshing to receive!

Laura Borden

There was one person on duty and another on break, but after a 15 minute wait, she was able to determine that my phone was locked to ATT. She was unable to help me order the new Google Pixel phone offered with the current Verizon promotion, until I could get ATT to unlock the phone I wanted to trade in. Why should a customer be held hostage to carrier wars? Im going to check out the new Google phone service.

eschall

Ordered a new phone was supposed to be in SEPTEMBER 28th. Never a phone call called the next day, went in person, very unuseful. Still dont have my new phone. Have to continually plug it in or it goes from 100% to 60% in two minutes. It is now OCTOBER 21st.

Claudia Bennett

Aaron Ochoa, Stacia Mack, and Steven McIntosh are all great employees that your company has employed. Z wireless is very lucky to have them. They helped me tons! I was very comfortable walking into their store and getting help. Thank you!

Rod Hosea

These morons set a new standard in rudeness,ineptitude,adversarial behavor.Went in to get new phone,weird manager and his tweaker style co workers turned a very simple thing into a huge drama,find another store,YOU BEEN WARNED!

Michael J

Staff needs some training. The manager argued with me for 15 minutes and i ended up calling verizon. It took 3 minutes to take care of the problem. Just because youre a manager doesnt make you right. I will find another store.

Parker Pete

Lies & Lack of Knowledge are all that can found at this ameture shop. Theyll say anything you want to hear to make a sale. My family & I are very disappointed that Verizon would allow such shady characters to represent them.

Jerry Monroe

Whole New Management, Adison and Alysha were AWESOME they made my experience a lot better. I am 74 Years old and this was the best Cell Phone Store Experience I have ever had. The Greatest people at that store.

Adison Clark

This Store is under new Management, I work here and I can tell you that it is a whole new atmosphere from the people that were here before. :-) Come see us and we will hook you up with what you need.

Boni Woodland

The best Verizon experience Ive had to date Blaize Touchatt was one of the best service clerk that I worked with you really was patient with me and gave me what I wanted. I am very happy!

Jennifer HC

The staff was so rude and disrespectful today. Would have asked for a manager, but he was a manager. Cant wait until contract is up to cancel!

Donna Chapman

Crooks work here, scam you to make commission. Go to a big Verizon retail store or best buy

John Garcia

Very slow and will tell you to go a corporate store instead of helping to solve problems.