Pro Italia Motorcycles

Reviews 3

MO

modernclassic93

I would rather reenlist than go back to Pro Italia! Their tow truck driver made note of obvious damage prior to taking custody of my Triumph for service One week later on my ride back from picking it up, there were rattling sounds as if something was not secure. At home I noticed my headlight was canted to the left because my British Customs LSL headlight brackets were distinctly damaged. All four screws which secure the clamps to the forks were missing and the right clamps were bent out of shape causing the headlight to tilt left and rattle. Additionally the tachometer was dented as if it had been banged or dropped. Sandro had me come back and inspected the bike. He saw the tilted headlight and damaged tachometer but denied the damage because there was no need to remove the headlight from the right bracket and no work had been done to the tachometer. I explained that his tow truck driver made note of any obvious damage prior to taking custody of the bike and the brackets and headlight were in perfect condition. He asked if anybody else had ridden it to which I replied no because Pro Italia had it the past week and I only rode the bike home then immediately called in to report the damage. Sandro claimed that his tow truck driver was not a tech and would not have known what to look for upon inspection. He also claimed that because I had not relocated my rectifier there was undo stress on the headlight brackets causing all four screws to fall out. While Im not a tech, there are no mechanical issues when installing the brackets and while I did not relocate the rectifier, the headlight and brackets were in perfect condition. Id been riding at least 2000 miles with the aftermarket installation and all parts were able to fit together w/o forcing them into position causing the brackets to bend out of shape and lose all four screws from each clamp. Sandro called his tech Joshua Blackman who came out and immediately began forcing the headlight back into position. He denied any damage and blamed me for not relocating the rectifier. I kept explaining how the pieces were not bent and how I knew they fit properly because I personally installed them. The two continued to dismiss me because I was not a Triumph tech while Blackman tried to muscle the parts back together to no success because of the bent brackets. It was obvious the headlight could not be secured without bending the clamps back together but Blackman insisted on trying to tilt the headlight back into position and grabbed a screwdriver to undo the headlight. I asked him to step away from the motorcycle because he was becoming increasingly aggressive with me and the motorcycle and I preferred to deal with Sandro. Blackman refused to back away then swatted my arm away as he kept trying to bend the headlight back into position. I stepped between him and the motorcycle because of his reckless attempts and his unprofessional attitude. Blackman then stood up and squared up to me with his screwdriver in hand and stepped into my personal space. I asked him to back away because of his terrible work, his aggressive posture, and extremely unprofessional attitude. Sandro remained a bystander until I recommended him to call his staff member off. Sandro would not admit fault, did not apologize for his staff instead saying Blackman was simply "passionate", and contradicted himself as a manager. He claimed there was no damage done but did not personally inspect the bike. He claimed he was the manager but did not control his out of line tech. It was not until I explained I was a prior enlisted Marine and infantry squad leader for Sandro to become reasonable. Blackmans candor was completely unacceptable and while Sandro is polite when hes charging you $130 for labor, any unnoticed damaged is blamed on the consumer. I left Pro Italia refunded with $130 of the hour labor done to the turn signals and replaced headlight bulb. 3 weeks later my attempts to bend the clamps back into position have rendered useless and I will most likely need to purchase the $184 LSL clamps once again.

MR

Mr. Destiny

Service at this place is just bad. I am sure it is OK if you need to buy a part or something but the service department specifically is awful and they dont do anything to change it. The clerks in the service department are just not knowledgeable. I have called them several times to see when they can see my bike and it is always 3 weeks or more. This is because I think they only have 1 or 2 bike stands. I dont know this for sure but real estate wise it is awfully small. I also dont like the fact that they park your park off a curb in the hot sun or rain all dam day. Imagine you just bought a brand new Panigale and you dropped 20k plus. You love that bike, you baby it like no other bike you ever had. Well, PI will park it in the hot sun or rain all day off a curb because they have no space to store bikes. You never get a call with updates and they act like they are doing you a favor by even seeing your bike. They are always bragging about some Master tech they have but when you do research PI is not even rated the highest service department by Ducati, I believe Newport Beach and and SoCal Ducati both have better ratings from Ducati. SoCal Ducati has 4 Master Techs and when you go there you actually get to talk to them and not some manager clerk guy who is not a mechanic. I went to SoCal Ducati awhile back and while I was doing paperwork. The master tech himself came over to and introduce himself as the one who worked on my bike. He explain a few things to me and most of all gave me confidence that I was riding a safe bike. At PI you never know if the clerks know what they are talking about. It makes you question everything and also does not inspire confidence that your riding a safe machine. Do not be fooled by good reviews. Most of them are talking about sales. If you going to drop money of course they are going to be nice. If you just picked out the reviews on service specifically you will see the reviews on average are low. Like I said and you can look this up for your self. Ducati of North America DOES NOT Rate PI highly. They are not the highest rated Ducati service center in SoCal.

RA

Ray Liberty

Let me tell you just this little story. I bought 2012 a brand new Ducati 1199 Panigale. Full Price . After 4000 miles , I started having problems with the fork. No rebound . I dropped off the bike and Pro Italia installed a brand new fork ( warranty ) . I picked up the bike and went for a small test ride. The bike felt a little sluggish in the front. The next day I went for a longer ride but after about 5 miles the fork came apart and locked the steering at about 80 miles an hour. I barely avoided a crash as you can imagine rode the bike back to my garage and found out that only one of 10 bolts were tight, the bolts of the lower triple were not even touched. I was shocked. Because I just survived a near death experience and how can something like this happened, that a Master Ducati Mechanic is not tightening the bolts on a fork!!!!!!!!! Next thing I called the shop and off course these guys didnt know what happened. They didnt offer me to pick up the bike , no I drove my truck from SFV to Glendale and showed them the bike. So I talked to the mechanics then to Ben Kosmala and then to the Owner Bob Berkow about my scary situation with the bike. Not one apologized or called me back as promised. So what should I think about Pro Italia............. Im not new to the sport of Motorcycle riding. I had more than 40 motorcycles. First one Maico 490, KTM 495 twin spark, Yamaha RD250, Husqvarna 501, Suzuki 250 Gamma, Suzuki RGV 250, Honda CR500, Honda 926, Road Star Warrior, Yamaha R1, Ducati MH900E, Ducati 1098S, Ducati 1199 Panigale to name a few and I did more than 1000 laps on the Nuerburgring Nordschleife with cars ( Lancia Delta Integrale, Audi Quattro ) Best lap time 7:58min.