AT&T

AT&T, 39121 Fremont Blvd, Fremont, CA 94538, USA,

Category:	Cell Phone Store
Address:	39121 Fremont Blvd, Fremont, CA 94538, USA
Phone:	+1 510-713-9632
Site:	att.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–7PM 11AM–6PM

Location

Photos 23

Reviews 38

shweta puri

They are the cheaters running the store. I bought an AT&T prepaid sim card on 08/17/2015( its been more than 48 hours when I am writing this review), the sim card didnt get activated within 10 mins which they typically claim would happen. They told me to wait for 15-20 mins and it would get activated. Went there next day, they said the phone is not compatible( Samsung Note 2 it was). Today on 08/19, I took my another handset as a back up and the previous one worked with one of the store representatives sim card. So basically there was no issue with the handset. Please note the sim still is not activated coz they say there is a long queue at the server( dont know why they are giving a bullshit explanation). AT&T is one of the largest service provider and they do not have the infrastructure to handle new activation requests even after 48 hours. The store manager Mr. Nathan refused to refund my money and terminate the connection. He in turn told me to wait indefinitely for it to get activated. The whole purpose of buying this connection is defeated. THIS IS THE WORST CUSTOMER EXPERIENCE I HAD WITH ANY SERVICE PROVIDER. Didnt expect them to stoop to this level for $30. Wish there was an option of ZERO RATING

Mon Hi

I have always found this location at the Fremont Hub to be a Great Experience!! The employees are always very helpful and attentive to my needs. So much so that I wanted to work at this location with the wonderful group of people. I have gone in a few times and have spoken with Gustavo about getting a Smart phone, I just didnt have the money to purchase it at the time. He still took the time to show me and help me decide which phone was best for me. Now that I have the money, I am returning on Sunday to purchase the phone from him. A friend of mine I am staying with said just go down the street to the AT&T office, its walking distance. I told him no, I am going to buy it from Gustavo, he helped me and he is going to make the sale.

Maria Rodriguez

I was recently eligible to upgrade my phone, as I do the leasing per month plan and was dreading the whole process. Getting a new phone is always simultaneously exciting and a pain. Easily the most friendly and professional AT&T associate I have ever interacted with, I felt that he perfectly balanced my needs and talking to me about my plan with representing AT&T. He helped me understand my plan better and what I could be doing to optimize it I I will now specifically return to this AT&T store for any phone needs. It is easy to get to and with employees like that, I wouldnt be scared about dealing with phone issues and will keep me loyal to AT&T!!!

Charles Ward

I am in California visiting family in Fremont and experienced problems with my tablet. My brother advised me to try the Fremont Hub AT&T store. Im glad I did! We were greeted at the door by Cristiana who proceeded to work at fixing my tablet. She was joined in her efforts by Raul the store manager. They showed a lot of ingenuity and persistence and were able to fix my tablet! The victory dance was awesome! I want to thank them so much for all they did! They are an asset to AT&T and I recommend them to all! Thanks again!!

shyam tripathi

i just been there to get a i phone 6 plus i wait like 40 mins to get my turn some lady with corrlye hair assite me so root mint and i asked her to call the store manager they talk each other manager did little bit better then her i was so upset and walk out the store without getting my phone and thinking other company

anarasi praveen

Worst Store ever, They make you feel that the monthly charges are low but infact they do not explain about any hidden charges. Total Fraudsters they manipulate you and set you up with extra device and tell you that it is only $10 more but at the end they make you pay $250 a month.... Do not enter this store ever.

XianMin Tang

產品很齊全，想第一時間拿到新蘋果手機，可以考慮去這家排隊。銷售人員不斷的換人，有時會遇到不是很懂手機的銷售人員。

Viraj Reddy

Overall, had a good experience. Tip: Make an appointment or call before to get an idea of how long the wait will be. This location tends to get busy. I was able to activate an old iphone since my newer Nexus broke. Customer service pretty good.

Gregory Anderson

Sarah was awesome and recommended some great accessories!! We went in for new phones, my wifes was stuck in super saver/easy access mode. Sarah was somehow able to ensure she didnt lose any contacts. Thanks again!

scott

One of the busiest and slowest At&t stores. Terrible service seem as if the employees are just as confused at the customers who walk in. Will not be returning.

Annabomina Sujith

Ive always been treated nice and precise for my issues and addressed at the earliest possible. Loved the staff. And also the busiest outlet in Fremont.

LEX C

The store lies and gives false information. If I knew I would was going to get screwed over, I would have never signed up with AT&T.

Mark Ma

Bad service, no knowledge and no patient. Also,they try to charge you more on everthing, be careful!

navin albert

Bunch of lazy dudes in the store that will make you wait for no reason, while they chat and hangout.

Matt Amiri

If you have any questions find Harman. He helped us out a lot and was very patient and helpful.

veerendra kumar bathula

Worst service. Manager is so rude and no one will help you. I advice you not to go this store.

A Private User

Good service, wait time was only 5-10 mins. Staff provided detailed explanations.