Category: | Furniture Store |
Address: | 9909 Valley Blvd, El Monte, CA 91731, USA |
Phone: | +1 844-352-8324 |
Site: | flatfair.com |
Rating: | 1.9 |
Working: | 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–6PM |
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Cole Eiser
Flat Fair advertised a much lower price than their competitors for the product I purchased. It wasnt until I was checking out that I discovered the shipping cost covered the difference. After I made my order (March 18, 2016), I received an invoice, but there was no shipping date. Five days later, I was sent a poorly worded email that explained the item I ordered was not in stock, and would require additional time to ship. I waited an additional three days (March 26), then emailed the company to inquire about the status of the order. The next day, I received an email stating the item still wasnt in stock. On March 29 (eleven days after my order), I received the following email. I am quoting it directly, in its entirety: "Hi [Customer]! We thanks for your waiting! We talked with the manufacture about this status of this order. They said it is failed to transfer from other warehouse since nobody have it now. The estimate available date for this item will be Mid of April, would you like to consider to wait? Or we will cancel this order for you. We are apologize for this inconvenience caused to you! Please advice! Thank you!" I opted to wait, since the shipping from another company would have likely caused my merchandise to arrive around the same time anyway. The next day (March 30), I was emailed again. Flat Fair had managed to get everything together and was going to be able to ship my merchandise within the next few days. On April 1, I received shipping confirmation through a company called Custom Co. The email explained that I would need to schedule a delivery with the driver, and the driver would call me to schedule. On April 6, CustomCos tracker said the package would be delivered by 8pm that day. When I hadnt received a phone call by 6pm, I called the shipping company to attempt to schedule the appointment for delivery. The package had been contracted to a local shipping company and was still being tracked by CustomCo, but they could not provide me with contact information for the new shipping company. When the truck did arrive today, at the time the driver and I scheduled, he arrived at my apartment complex with a 40 semi trailer. I didnt really mind waiting for my merchandise. I wasnt really upset that Flat Fair couldnt give me the same answer from one day to the next. I was a bit frustrated that the shipping company contracted my package, but thats their prerogative, and I understood why (nevermind the fact that I cant figure out why an online retailer boasting national curbside delivery used a California based freight company to accomplish that). Talking to my delivery driver six times in an hour to act as his navigation system wasnt even that troublesome. But standing in the road in front of my apartment complex, guiding a full size semi-trailer out on to the road, and stopping traffic in four directions for the better part of thirty minutes while this guy backed his trailer out into the street? Thats asking a bit much, Flat Fair. 0/10 stars. Would not order again. Reading other reviews, this company seems to have a lot of backordered merchandise, and the customer appears to find out through email days after the order is placed. They also seem to have similar shipping issues. P.S.: merchandise arrived in great shape, was exactly what I wanted, and I couldnt be more pleased. With the merchandise, I mean. I hope somebody at Flat Fair reads this. And I hope its somebody that can fix their process. 21 days from start to finish. Had I gone to the retailer with the next best price for identical merchandise, Id have paid $34 more, and I would have had my merchandise in 10 days at maximum, probably delivered on a box truck by a driver that knows the area. I was too generous earlier. -10/10. Will actively recommend any other service to literally anyone.
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Erick Aleman
The worse! I placed an order for twin twin bunk beds item 1310170. On september 16 I receive an email to confirm the shipping address. I confirmed the shipping address and asked when the bunk beds will be shipped out. I was told they would ship out in 2-3 weeks. On October 2nd I received another email stating that the bunk beds are out of stock and will be back in stock on the 3rd week of October and once they are in stock it will be picked up and shipped immediately. On the third week I received no notification regarding the bunk beds, I decided to wait one more week. On November 2nd I sent an email asking when the bunk beds will be available and that I was told they would be available the 3rd week of October. No reply. I sent another email on November 4th and received a reply the next day that the beds will be shipped. They where shipped within a few days. Finally! When the beds arrived through a carrier, the boxes had a few dings in the sides, the carrier delivery man was rude, said I can refuse if I want to. I opened around the dings and noticed the wood on those areas was not damaged so I decided to take them in. First the quality is HORRIBLE! The staining on the wood is not even consistent, there are areas of the furniture which lack stain, it looks as if it was sprayed and pieced of the furniture where not sprayed. The furniture has scratches on about 9 out of 10 pieces, all noticeable. When I opened one of the boxes there was water damage on the wood! The box was dry, but the wood had water damage, weird? Would I ever buy from WendyUSA , ABSOLUTELY NOT! Cheap quality furniture.
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Tara Carroll
HORRIBLE !!!! SCAMMERS !!!!! Do not order from these people !! They are horrible business people and should not even be in biz at all, and hopefully wont much longer ! I saved for over 8 months to get a couch. I had been watching this one couch at WendyUsa for awhile. I even had emailed them asking if this couch came in a different color then what was pictured and they emailed me back with a link to the same couch in color i wanted. I thought all was good. The couch had finally gone on sale and the link that WendyUsa sent me also reflected this sale price. I purchased the couch and was very excited. 4 days later i receive a email that the price of the couch that i had already ordered and paid for, had gone up $ 400 and did i still want the couch ! What !?! My grandfather is a FBI Agent and just so happened to be sitting with me when i received this email. He informed me that was against the law .. it was False Advertisement and Fraud ! The person that i corresponded with was completely rude ! That is if i could get him to respond. The one time he did respond he did not not address any of my questions or concerns he just simply responded that my card had been credited ... NO S!*# Sherlock ! Do you think you could actually keep my money too ?? I turned the file over to my grandfather and wiped my hands of it. Scumbags like this usually dont stay in biz that long so please be careful and do NOT place a order with these people !! I found a much better couch at a much better price than i had found with WendyUsa. And they had alot of the exact same couchs WendyUsa did but at much better price !!!