Dublin Jewelers

Category:	Jeweler
Address:	7447 Amador Valley Blvd, Dublin, CA 94568, USA
Phone:	+1 925-828-4477
Site:	dublinjewelers.com
Rating:	4.2
Working:	10AM–5:30PM 10AM–5:30PM 10AM–5:30PM 10AM–5:30PM 10AM–5:30PM 10AM–4PM Closed

Location

Photos 12

Reviews 6

D T

Stay Away From Dublin Jewelers The watch repair business that was previously located in the Dublin CVS has been moved to Dublin Jewelers. I went there to get a new watch battery and watch band. Trip 1. While the watch was being worked on I paid for the battery and band. Then the clerk showed me some beautiful gold dipped roses. They were $60 and I bought one as a gift. I expect the store to try and sell to watch repair customers – why else did they take over the business if not to get new customers? The watch bands in stock were not big/loose enough for me, so the clerk said she would order one and it would be in on Tuesday. This was a Friday. I went in again on the following Wednesday, (Trip 2), and was told the band was not in – they would call me. I got a call the next day and went in on Sat. Trip 3. The long band (L) band was still not long enough. I was told there were no larger bands. My previous band had 1.5 extra inches on it after it was buckled. I am a plus size woman and wanted a loose band. The clerk said she’d try a unique vendor to see if they had larger bands. She said it would be in on Tuesday - I said I would come in on Wednesday to pick it up. No phone call was received and I showed up 30 minutes before closing on Wednesday – Trip 4. As soon as I walked in the door the clerk said it wasn’t in, she’d been very busy and would call me. The next day she called to say she couldn’t find any longer bands. I told her I was surprised because I had gone online and found several, one up to 11 inches long. She said if I want to buy a band online, bring it in and they would put it on. This entire time they were holding my watch. They had offered it back to me, but I told them to keep it until I could find a band for it. The band arrived and I took it back to Dublin Jewelers. I asked for a refund of their too short band (that was still on the watch), and was then told there would be a $10 charge for putting my band on. I said, ‘Seriously? Even after making 5 trips here?’ ‘Where do you live?’ was the response. ‘15 miles away so each trip is 30 miles round trip.’ The clerk said she would see what she could do. I ended up with $15 cash and a $15 store credit – the original band cost $24.95. I asked friends if am justified to be upset. They all said YES. There had been no phone calls to alert me the band hadn’t arrived when stated it would, (that was 2 wasted trips of 60 miles), no effort to find a longer band outside of their catalogs, and I can’t remember an apology of any kind for my inconvenience. I felt there had been little effort on their part to get what I needed, and then they charged me for it. If Dublin Jewelers is trying get new customers from the folks following the watch repair business, this is a horrible way to go about it. I doubt I will ever go back. If I ever tried to redeem the $15 credit it would probably cost me 3 times as much.

Ali Rose

Had a watch battery replaced here a couple of weeks ago. The battery had been in my watch about 2 years and that has been the usual life expectancy for a battery, so was being proactive to get it changed before it died. It was only about $5 and they changed it on the spot - supposedly. Three days ago my watch stopped working. I was afraid something had been broken when they were changing the battery, so I took it to Lance Cavalieri Jewelers in Livermore. I told them it had stopped working and had had the battery changed 2 weeks ago. They checked it out and tested the battery. They said it was VERY weak. So it looks like the OLD battery was left in the watch and I paid for a battery I never got. Lance Cavalieri Jewelers GAVE me a new battery for FREE!!!!! Guess who my NEW Go-To Jeweler is?? LANCE CAVALIERI in Livermore!!!!

A Private User

Raj and Jean are not only beautiful people but their expertise is unmatched. I will only shop @ Dublin Jeweler. I felt very comfortable as soon as I walked through the door and felt even better once I walked out after my purchase. Raj and Jean were very patient with me and took their time in working with me to ensure I picked out the right ring for my fiance. I cannot recommend Dublin Jewelers enough. I would tell everyone whether you buy or not to at least visit Dublin Jewelers before you buy somewhere else.

Linh Trinh

My husband bought my engagement ring here n were got scam he sold us a chip diamond n overpriced. Cuz when i got my ring it was only a few days be4 he bought it. After 5-6 days i brought it another store to inspect n turned out it was chip. We went bak there n confronted him but he said it wasnt like this when he sold it to my husband n of course he said that it wasnt him. I went to a few palces to ask n they all said it takes a lot of forces to chip the corner n how the hell do i have that kind of strength

Flo Rosin

Their products are made with extremely good quality and the reasonable prices make it even better.

Velazquez Arellano

The jwelary is very pretty, and calling customer service for questions was so easy!