Heller Jewelers

Category:	Jeweler
Address:	2005 Crow Canyon Pl, San Ramon, CA 94583, USA
Phone:	+1 925-904-0200
Site:	hellerjewelers.com
Rating:	4.5
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM Closed

Location

Photos 50

Reviews 13

pakan prsd

Awesome place. I had an amazing experience buying my first Tag Heuer Watch! Dave helped me out. He is a very knowledgable and welcoming person. I know a lot of interesting facts about my watch now, because of him. And that makes my purchase more special. Heller jewelers also have a very comprehensive collection of Tag Heuer Watches (Im pretty sure same goes for the rest of their brands, I was just too much into Tag). Their collection definitly tops all the other retailers in the bay (including macys, jared and bloomingdales); so you can actually try out the watch on your wrist instead of ordering one off the catalog. They also carry some of the very limited edition models. I got to learn about a set that only 200 of them were made in the world, and Hellers had one! I would come back to this store if I had another purchase; eventhough I have to drive over 40 miles.

Desiree Kenny

Do yourselves a favor. If youre going to buy a brand new or pre-owned Rolex in the East Bay, ask for Markus Martinez of Heller Jewelers. We walked into this Rolex store and were lucky enough to find Markus there to show us some watches, let us ask a million questions and give us a bottle of water so we could continue asking even more questions. Then, we were ready to make a purchase of a new Rolex GMT-Master II "Batman" 2017 which is extremely hard to find in stock. To make this review short, if you want the best customer service at a high end place like this, look for Markus Martinez of Heller Jewelers. Markus is so knowledgeable about Rolex watches that we felt like we went to Rolex school when we were there. So go see Markus if youre in the market for a Rolex in the East Bay. We didnt feel pressured at all to buy. Just full of information regarding Rolex.

Kim Hammer

From start to finish my experience with Heller Jewelers was fantastic. I walked in a felt welcome there. I was greeted with a friendly smile. Nancy listened to everything I wanted for my gift my husband for our 20 year Anniversary. You see I am a simple woman and she understood me, listened and new exactly what would like beautiful on me. I am thrilled with my earrings and bracelet. I cannot wait to get my ring back as they are sizing it. I am bringing in other jewelry to be fixed. My point is it has taken me 10 years to find a new jeweler...my previous one retired. I feel comfortable with Heller Jewelers and look forward to working with them and Nancy again!

Raymond Torres

I was fortunate to have been recommended to Heller Jewelers by a good friend of mine. Scott was very professional, courteous, and personally sat down and helped me find the perfect engagement ring. As a person with not a lot of jewelry or diamond knowledge, I was able to get all my questions answered without any attitude. He went out of his way to even respect my budget without compromising the quality of the diamond or ring, or even pressuring me to purchase, and I was very grateful for that. I highly recommend Scott and the rest of the team at Heller Jewelers if you are in the Bay Area.

Richard Wood

The folks at Heller Jewelers have my life so much easier. My idea of the perfect gift for my wife was a big screen TV... but she was interested in something a bit shinier. I bought her a birthday necklace there a while back and was impressed with their selection and the attention I received. Just this week I went back to look for a mothers day bracelet or maybe earrings. The associate was knowledgeable and didnt to to push too many things on me which I found relieving. I ended up with a beautiful pair of earrings and I even picked out a great Rolex I might suggest for fathers day.

Meg Styles

August...Came back again to pick up my sons engagement ring for him. Again, excellent customer service and we are so pleased with the end project. They did a beautiful job crafting his ring. June...Ive been going to Heller Jewelers for years and they are wonderful. I got my engagement ring made there (LOVE IT!!) and we just came in to buy my fiancé his ring. His ring is great, and without asking, they gave us an idea on how we could save a lot of money...and we took it. This just makes me feel better about coming back again and again. Thank you!!

Donald Ledoux

I wanted to briefly share my great experience with Heller Jewelers in San Ramon! The environment was bright, clean, and their team is very courteous and friendly. I was in there to try on various Rolex watches. I really appreciated them coming from the educational perspective rather than trying to make a sale. I learned so much more in person than from the Rolex website. Thank you to the Manager Marcus and his associate Nancy. I purchased a Rolex and updated matching wedding ring. They have so many watch offerings to choose from!

A Private User

We received excellent service throughout our shopping experience at Heller Jewelers! My husband and I choose Hellers for an Anniversary ring with complementary accent bands. Susan and Nancy were a delight to work with. They were so professional helping me choose the perfect unique set that stayed within our budget and also displayed my personality perfectly. Ive already recommended Hellers to several friends and will continue to send more your way. Thank you again for making the process so easy and fun!

Joseph Brando

From the moment I entered Heller Jewelers I was absolutely amazed with the experience! Scott and Brandon took their time with me and made me feel like part of the family. Their selection of Forevermark and GIA certified diamonds seemed endless! My experience with Heller Jewelers exceeded my expectations!! By the way...their Rolex selection is sure to please!! Take the the time in your diamond search to head over to Heller Jewelers...I highly recommend!!

Mustafa Abdul-Hamid

Worked with Joe to choose an engagement ring. Its an important moment in life and a big purchase. The worst possible outcome is having doubts about the quality, the price, and the experience. Joe really took care of me. I felt good after making the choice and more importantly, my fiancé is happy. So were off to a good start. Ill head back for future life milestones to keep it that way!

Trevor Townsend

Beautiful jewelry, fantastic service. I have been looking here for a while for a gift and the team has been extremely patient with me. Markus took the time to search through every style and option for me and we ended up creating a custom necklace . My girlfriend is so happy with my choice and I couldnt have done it without all of the wonderful people at Heller Jewelers!

A Private User

I bought a 5K dollar watch, had nothing but problems with the watch and even more problems with the customer service. The owner is a greasy salesman who breeds other commission driven sales people. This place should be shut down by the Better Business Bureau!!! Take your business to someone who will not turn their head once they have taken your hard earned cash!!!

Tamara Gesell

I reached out to Heller Jewler in a panic when my anniversary band had a very loose stone. I emailed the store and received a very prompt response. I was able to bring my ring in and had it fixed same day !! I was so amazed and happy with the repair Ive already recommended them to two of my friends looking to have work done. Thanks for being amazing