Mission Hills Gallery Fine Jewelers

Category:	Jewelry Store
Address:	2678 Mowry Ave, Fremont, CA 94538, USA
Phone:	+1 510-713-1616
Site:	fremontjewelers.com
Rating:	4
Working:	12–5PM 10:30AM–6PM 10:30AM–6PM 10:30AM–6PM 10:30AM–6PM 10:30AM–6PM Closed

Location

Photos 58

Reviews 7

Gina Choi

Do NOT recommend. Rude owner, terrible service. This store/owner only cares about selling pieces at arbitrary made up prices and leaving tons of margins, so if you are going to repair anything, forget it. The owner is "not making any money" from you and treat you like a nuisance. He thinks he is doing some volunteering service. I went in to get a bracelet shortened (a basic chain bracelet), the owner quoted $15 and when I asked if it can be shortened from both sides of the bracelet instead of just one side (for it to be even), he quoted $30. I didnt want to pay any more than $15 (I was expecting about $10 for this small process), so I declined. He said he "is not making any money from this" (okay, sorry that I am not buying jewelry from you in which you are making a ton of margins) and that he "just want people to be happy" and that he would shorten from both sides for $20. I said no, I just want it to be shortened for $15, and he said "this is a really good price, but you dont know that" along with "I am not making any money here.. I have to use gold to do this.." He didnt make me feel like a customer, and I could see that he had anything but respect for me because I only wanted a service from which he is "not making any money from". Uhm, I was quoted $15 for the job. He is making $15. Once I came back to pick it up, I took out my credit card to pay. I even thanked him for being able to shorten the bracelet in a day. I was being the best patron I could be. I didnt haggle about the price, I didnt express a single complaint. Once seeing my card, the owner then goes, "Oh the minimum is $20". When I asked him "Do you need me to go get cash?" He replied, "I didnt tell you up front. So its okay" as if he is doing some sort of huge favor for me. I wont ever visit this jewelry store, and I advise any of you to go to others. Or shop online, like from Blue Nile. Thats where I got my Moms bracelet from. Because this store/owner only cares about selling pieces at arbitrary made-up prices and leaving tons of margins, so if you are going to repair anything, forget it. The owner is "not making any money" from you and treat you like a nuisance. He thinks he is doing some volunteering service.

Paul Andrus

I brought my girlfriends Omega watch here to get it fixed and have the battery replaced. She had gone to a jewelry repair in the mall and they had changed the battery. What Nader at Mission Hills taught me was that if the repair person touches the battery it drains most of the battery. Also, because he watch was missing the clasp that holds it in place, the other shop person had probably used his finger while he taped it in. This effectively finished draining the battery. The shop in the mall had then suggested the reason the the watch wasnt working properly was because it needed a cleaning. I told her not to go back there and thankfully we came to see Nader at Mission Hills Jewelry. Nader goes through a 10 step process (which he educated me about - none of which I will remember) in simply changing the battery. I also learned he does forensic work for the court system. He is our go to guy for jewelry repair going forward. Its important to go to someone trustworthy especially when you dont know whats going on inside the watch. Otherwise the shop can just end up charging you more money and you believe them. Thank you for your work Nader.

Mallorie Weid-Summers

If youre a woman and hope to shop here, good luck. My husband and I stopped in looking for estate pieces and we were regarded as undeserving of his services or "estate pieces". He didnt know what Art Deco style rings were and had to refer to a book. Even though I was the one asking all the questions and had in mind a type of ring I wanted (not pave!) he refused to address me and instead referred to my husband the whole time (although I was the one asking the questions). I asked him to clarify a definition he used to describe one French piece he had, and he acted as if we were asking for the moon set alongside the Hope Diamond. He was also condescending towards what he thought we could afford, pointing out that this ring he wouldnt even show us, was beyond what we could/would spend. Unimpressed with what he had to offer, I politely thanked him and walked out. Needless to say, we will not be giving him our business.

Theresa Presley

Mission Hills Gallery provides exceptional customer service. I purchased an Ayad brand watch in 2010. Unfortunately, I tripped and the clasp got caught on the carpet, causing the clasp hinge to break. I live in the Midwest and tried to get my watch repaired locally, but the local stores did not have suppliers that provided a similar high quality metal as used for my Ayad brand watch. So I called Mission Hills Gallery for help. They explained how to package the watch and send it to California through Priority Mail. I had my watch back in the Midwest within a week, along with a personal note from Nader explaining the replacement of the watch clasp.

Jake Summers

For supposedly being in the business for over 30 years, the owner had a very difficult time determining what Art Deco style is; him having to refer to a book. He was very disrespectful to my wife as he only addressed me, even though our intended purchase was for my wife and she was the one asking him the questions. To top-off our poor experience, he treated us with an attitude that we could not afford certain types of jewelry and that we needed to be better informed of what we wanted before purchasing. This experience left a very bad taste in my mouth and I will NOT be back, nor would I recommend to anyone else.

Sara Hahn

I recently moved to the area and needed a trustworthy jeweler to replace the battery on my Cartier watch. I read his google reviews, and decided to trust him since he has a reputation for knowing watches. I dropped off my watch and came back just expecting a new battery. OMG!!! Nader polished and cleaned the watch so it looked brand new. He definitely went above and beyond. Hes very reasonably priced, and I trust his work. He looked at my engagement ring and knew exactly how much it cost. This man knows his stuff. Please go to him for any jewelry or watch repairs. Ill definitely be back.

Saikat Paul

I have taken my watch twice to MHJ, once to size the band and once recently to change the battery. Mr. Ayad and his store has an old world charm and good attention to customer service, something sorely missing these days. He not only replaced the battery but also polished it promptly and at a reasonable price. More importantly, he was honest about what kind of service a watch needs that I really appreciated. Mr Ayad has been running this store for a number of years now and would like to see such small businesses thrive, so MHJ will certainly have my patronage in future.