GM Electronics

Reviews 3

RI

rita caston

Gm electronics had very poor customer service, I came early excited about getting window tents for my Mercedes Benz, However I request for llumar window tents, its a life time tent, with no bubbles, over all a label name thats reliable for excellent tent of elegants. Although one man said we dont have that here, and owner said I will deal with her you have no idea what your talking about. Then he said yes we do have and, I repeat your sure then I said to him how much will that be, because I know place but busy, and I needed it done today if possible,however their is $150 out the door, then he repied we can do that for you. Then I said great and said well can I see samples he said yeah, I explain I wanted something lightly tented so the elegants of the car can remain, and he showed me one I said that look somewhat dark he replied we been doing this for many years, and several time a day, then I even show him on a car in the shop, he assure me he understand, he will get the job done 2hrs or less. So I walk around while the job was being done, and came back sooner then two hrs. some guys were playing my music very loud in my car, while the guy were working on the tent, and it seem really dark such as limo tents, and very dirty looking, and I said this not what I ask for, and he said well put what I was told by front management, then I went back to him an he said this the lightest tent, and I said this not what we agreed clearly what I refuse to have, he argu with me saying well it shall light up, and the dirt was on my windows, so I said he layer it on top of dirt an its my fault, then he said well if done over it will ruin me defrost, and heating system, so I said how did you offer me a lifetime warranty if you will damage my car to repair, then he charged me 162.00 said well I have nothing else to say, I said an we agreed $150.00 this a sham I will never come back, and you cant even help with life time without ruin my car, when you lied in the begining about everything, they act careless as long as they were paid. Then I left went to best guys on clayton Rd, Concord, Ca They were kind very helpful, they as well remove the tent without ruin my defrost, or heating system, gave me llumar tents with it label on everything from the from, and advertise in store, however I had to pay $295 for removal of Gm Electronics very bad decision of tents, and replacement price with the elegant llumar light tent I ask for, and I ask what color is this being removed they replied the dark est tent, such as limo tent, then also my rubber on door were cut from razor blad with Gm electronic, dirty, white bubbles, and un even cut tents and all this was notice right after work was complete, no remorse on there end are customer support, I was cheated and violated by their rude and unreliable services.

MA

mark patillo

We brought our 24 RV here this past week to have the windows tinted - all 19 of them! They had tint on them but it was beginning to peel up & it had turned purple, so it was quite a job just to get off the old tint & glue. I had called around for estimates & GM quoted me the best estimated price over the phone. At first I thought the price was a bit high, but come to find out it was the best price out there, and then Basher offered to knock some off of that, so we feel the price was very fair. The guy who does the actual tinting - Victor - is the sweetest guy in the world, & also excellent at what he does. We thought we wanted a fairly light tint, but he showed us the differences with what a limo tint would look like as opposed to the lighter tint we thought we wanted.....& boy were we glad he knew his stuff cause it came out looking great! Who would believe that with 19 windows to do - & some practically laying on your back to get to - that every one of them would come out perfect? But they absolutely did, & we were extremely pleased. Both of our sons have come here for tinting on their classic cars - like a 1996 Impala - & one of them is so anal about his baby that I knew when he chose this place to put his car in their hands, it had to be the best...& he was right. One other plus here - when I called around, the other difference was that G.M. was the only one to tell us that it could be done immediately - like the next day. The other 2 tinting places in Concord (I dont feel I need to mention names & bash them) - that I called balked about the job when they found out it was an RV (with 19 windows)....said things like 2-3 weeks to do it...if we were lucky. So GM was the only one that didnt make us feel like we were a pain in the ass job to do. Weve been self-employed folks for 40 years, and Victor & Basher treated us like I treat my own customers, - with respect & great service. Victor told us that a few of the windows took him 3 times to do it right, but he got to the very edges of each window perfectly, so his conscientiousness was much appreciated. Wed highly recommend them for any job they can do, especially since service - & getting the job done right - is their #1 priority apparently. And Basher, if you read this, Victor deserves a raise! Youd best hang on to him & know youve got a gem in him! Thanks again guys!

VE

Veronica-Rennea Chong

I have to agree: DO NOT COME HERE FOR STEREOS. GM has terrible service, inconsistent guidelines, and unfair policies. Story: Last July, I got a deck installed at GM. By the time November rolled around, I had to go back for a repair. So I got it replaced problem solved right? WRONG. Since then, I have been through 3 replacements stereos. They would not give me the stereo I originally bought, and they actually gave me a cheaper one with lower quality. I asked them to order it, but they would not. They charged me $30 for a replacement one time, because the problem was after 30 days, but they did not do this the other times. I dont understand their policy for this, and it is completely inconsistent as they have never mentioned the fee before. So I just paid the fee and got a replacement. Still, problem not solved. Within 3 weeks, there were more issues. I went back to try and get it fixed because it was playing music, but not playing DVDs. They told me there would be a one hour wait and they would call me. An hour and a half had passed so I went in and asked them about my car. They had already checked it out and did not call me, leaving me waiting. Keep in mind that this is not the first time that they have had a longer wait time than usual and failed to call me. After that, I tried to get my keys from them. They lost my keys for about 10 minutes, while they turned out to be in the managers pocket the whole time. After I obtained my keys, I asked if I can get the same stereo, and the owner told me that I could not and that the replacement stereo was just out of their "courtesy." How is it out of courtesy if its the warranty? The owner kept giving me an attitude and was being extremely rude to me. In addition, I left GM only to find that my stereo was completely disconnected and wont even turn on. The stereo has had a different issue every time and I am very frustrated that they have given me cheaper quality for what I had bought. On top of that, have wasted $20 dollars in toll going back and fourth across the bridge, probably $60 in gas, hundreds of dollars on a good stereo just to get a shitty one, and hours of my time, just to be treated unfairly. Dont waste your time with GM.