Petco Animal Supplies

Category:	Pet Supply Store
Address:	3525 W Victory Blvd, Burbank, CA 91505, USA
Phone:	+1 818-566-8528
Site:	stores.petco.com
Rating:	3.8
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–8PM

Location

Photos 100

Reviews 11

Britney Huerta

Worst dog trainer I have ever encountered. Took my puppy to the puppy play time. Its held in a tiny room one trainer that was obviously needed help. She pushed and grab my dog way to hard a couple times. I asked a question and she has rude. And then asked if there was any water cuz my pup was thirsty. There is no water in the room for them I had To clip My puppy to his Leash and take him out of class were I decided to just leave cuz it was way to crazy in the tiny room with 20+ puppies and more coming in every couple minutes. The trainer pushed me out and told me that I was no longer allowed to come back because I was "soliciting" confused I asked her to come back and please explain. Instead she decided to shout from across the room that I that she cant have me "soliciting". Embarrasses and confused I tried to talk to management who also turned me away and said that she is the only trainer that they have and that she has been there for a year with no complaints. So here you go "trainer" this is your first complaint congrats. Puppies need love and patients. Which she dose not have. Shoving puppies with your hands and legs and yanking them by their collars and harnesses is not appropriate.

Future Home Builders

To be honest I thought i finally found a grooming place where i would have no problems! I have a small dog that i get groomed almost once a month! I have been trying to get him back into the groomer but i have been told they are constantly booked! Finally the girl slipped and said "well looking at the notes of the last time he was here, we just think its better if come during the week! I told her i couldnt come in the week bc i work and they will not hold your pet for long! She again told me i they were too busy! Like i said i have a puppy and the groomer like most dogs is not his favorite place. They never once told me he was hard or gave them a hard time! I dont understand how people can just lie just be honest trust me im more than happy to take him to a place where they actually cute his hair and not leave patches where i have to come home and try to fix it! I ended the convo with telling her i will just take him some where else and all she said was ok. no im sorry for the inconvience or good luck! Worse customer service i have ever delt with!

Rhonda Cole

MY 5 STARS IS FOR OSCAR IN THE AQUATICS DEPT. I HAVE A 20 GALLON FISH TANK AND MY FISH GOT TAIL ROT. I WAS HAVING A TERRIBLE TERRIBLE TIME TRYING TO GET MY TANK CLEAR OF ALL BACTERIA BUT OSCAR BLESS HIS HEART WAS HELPING ME WITH EVERYTHING HE COULD. I JUST KEPT BUYING FISH (GUPPIES ARE MY FAVES) EVERY TIME I THOT EVERYTHING WAS FINE THEN THE FISH WOULD DIE. I WOULD RUN BACK TO OSCAR AND HE WOULD TRY SOMETHING ELSE. FINALLY AFTER ABOUT 2 MONTHS, I BOUGHT 5 MORE, 3 FEMALES AND 2 MALES THAT WAS YESTERDAY 1/25/2017 AND TODAY I SAT DOWN TO WATCH THE TANK AND LO AND BEHOLD IN THE BACK CORNER OF THE TANK THERE WAS LIKE 30 FRY. ONE OF MY FEMALES THAT I BOUGHT YESTERDAY WAS PREGNANT (I THOT SHE LOOKED IT BUT WASNT SURE CUZ SHE WAS STILL SMALL) I IMMEDIATELY CALLED OSCAR TO SHARE MY NEWS. WHAT A GUY, HE IS THE BEST AND I TAKE THESE BABIES AS A SIGN. EVERYTHING WILL BE FINE NOW. NOW, AS FAR AS RATING ANY OTHER PART OF THE STORE I WOULD GIVE 2 STARS TO THE CASHIERS. THEY ARE SLOW AS MOLASSES AND I KNOW PETCO CAN DO BETTER THAN THAT.

Andrew Puchniarz

This store is very nice and very clean. There is a large selection of products here, but the main reason for the review was the stance on handling animals. The staff is very concerned for the welfare of the animals in the store, and I saw an admirable display backing up those principles when they were uncomfortable with allowing us to handle the chinchilla. Honestly, in this day and age, it is nice to see some backbone in doing whats right for the pets rather than pleasing customers to make a sale. I know that not everyone approves of the concept of pets, but this store is ethical in my eyes.

Evelyn Sanchez

My dog went to get groomed at this place. I have been coming here for years but this time it was the worse service. They hurt my dog. They torn his the skin of his paw (his front and back paw) and when cutting his nails they cut the skin on his left paw. Not only did they do that but when they started to shave his hair around his private area they werent cautious at! They over shaved and hurt him. The area was red and irritated him. The person who groomed was a man. I recommend not to let him groom your dog. He was not gentle with my dog.

A Private User

HORRIBLE!!! Their grooming service sucks! I took my mini poodle to get all his hair shave off cus he had alot of hair mats and they told me that they were too scared to do it their selves and said that it would cost us $80! And then they told me that I could take him to the vet to get groomed and it would cost $120 so then I just left and went to a BETTER place to get him groomed and it costed only $45 and he looked fantastic and they said it was no trouble at all getting his hair matts off

Erin Kelly

I received wonderful assistance at this store from Marlene and Havier! Marlene knows dogs! She helped me choose a dog kennel and suggested I try the Nutro food line. I must say after 11 years with this dog I wasnt looking for a new dog food but Im now sold on it. My dog loves it and it has better ingredients to accommodate his skin allergies. I like this location the best because of the customer service! EK

Melissa Pierce

I got my spaniel mix groomed here and they did a much better job than the "fancy" boutique I took her to last time. It was only about $60 for bath, trim, nails, etc. (the basics). They actually did what I asked for and she looks great! Only complaint is that they finished about half an hour later than they said they would, but it was a busy Saturday and my girl was being sassy about getting her neck trimmed.

Lindsay Snell

The MuttShack Pet Adoptions group at Petco is amazing. Over 500 dogs have been adopted from Petco Burbank this year and they have great events for their "shackers" to attend. Pet Reunions, Halloween Contests and a great favorite "Pictures with Santa". There is ongoing free puppy playtimes on Tuesdays, and excellent dog training classes. They really care about animals! Thanks Petco!

A Private User

If I could give it NO star I would,the manager that looks like a guy but has a weird voice cause I think its actualy awoman is rude ,annoying and unhelpfull,apparently Im not the only one who has experienced this bad customer cervice,how do we report this? Ppl who dont want jobs shouldnt have one,theres lots of ppl out there in need of one,they have to get rid of their "manager"

A Private User

Great location and people. They also have regular adoption events and some pretty amazing animals to adopt. I met Marty and Amanda who were the founders of Muttshack an animal rescue foundation at the Burbank store. They are very sweet people. We adopted a very sweet pit bull who is now a perfect addition to our family. Thank You Petco and Muttshack! ; ) T