AutoZone

Reviews 14

OM

Omar Rodriguez

RUDE sales manager!!! Today at around 6p.m I walked into the store needing to return a few items that I purchased a day a go. The sales manager asked me if I needed help, I told him yes I need to return a few items. He looks at me and gives me a frustrated expression. He asked if there was anything wrong with the items, I replied by saying no. He then takes the receipt and continues showing signs of frustration by taking deep breaths and exhaling loudly. After a minute or two I hear him say something under his breath that sounded like "unbelievable". At this point it was obvious that the sales manager was upset by the fact that I was returning my items. To make the situation worst, once he finished entering the information from my receipt into the computer for my refund, he has the audacity to cripple the receipt and tosses it on the counter and says here. How can a store manager who is wearing a name tag stating that customer satisfaction is his number one priority do such a RUDE thing. He informs me that the cashier on the left will give me my refund. As I walk over to the second cashier I can clearly see(sales manager) him shake his head as if Ive done something wrong. The second cashier finishes the transaction by handing me my cash refund and wishes me a good night. I dont remember the managers name because I was flabbergasted by his RUDENESS. Never in my life have I had such dreadful customer service from a manager. I will not be coming back to this store, I will also encourage everyone not to do business or even step foot at this store.

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VA

Vanessa Ceva

People with these bad reviews act like this is a service shop... its not. Its a store for DIY type of people. If you are going to work on your own vehicle then make sure you know what you need and what youre doing. Most of these people arent mechanics, they are there to get you what you need. That one review with the person saying they are evil for not removing the battery from their car.... seriously? You think they are gonna touch your car knowing theres a possibility you can blame them if something goes wrong with your car? They loan tools. instead of complaining you shouldve borrowed a tool and taken it off. Some of these bad review seem to be written by dumb people. But as for the store, Ive never had a problem. they always get me the part i need except for one time out of all the years of been going there. Staff is mostly friendly and helpful. Never really had a problem with customer service and ive never seen the store closed like other claim and ive gone at all times of night.

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A

A Private User

My girlfriends battery died literally in the parking lot. They refused to help her remove the battery from the car for their "free battery charging and testing". They also are advertised as being open 24 hours, but randomly closed and turned away multiple customers after 11pm with no explaination. They also refused to return something that I had bought 5 minutes before only to find out it wouldnt fit my car, and threatened to tow my girlfriends car if it was left there overnight while we figure out the battery situation. This is the worst Autozone ever. Go across the street to Tops, much much better.

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LO

Lowlife Lolo

Awful experience as a matter of fact i took note of this horrible employees name tony v was his name and not only did he have a distastful attitude as i approached him the man was completly unknoledgeable about a simple question of which product was better but he wasnt even knowledgable enough to know what item i had been asking of when it was one of the products they stock tyemselves on the aisle total thumbs dowb tony and up yours theres no need for yoyr salty faces dude this is what u do for a living bud get with it or im sure you wont be around long there

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MA

Mario Quintero

Son unas mierdas los ke trabajan en la noche putos mentirosos fui a cargar mi batería y después de esperar casi tres horas mela entregan igual y yo todavía le pregunte al muy estúpido k si todavía servia y me contesto k si x su culpa y x confiar en ellos casi me da un tike la barredora

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DE

dennis doroshenko

The 24 hour car pharmacy!! Still seems kind of exotic to me. A place for nocturnal mechanics lol. You know who you are. This place is a godsend when you need a thermostat gasket at midnight... and and dont feel like cutting one out yourself from a roll of gasket material.. think this is the only one thats 24hrs in the entire county. Armed security is provided in case you try to jack or the crackheads get rowdy which never happens but HEY its noice this place is here after EVERYTHING closeds.

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BE

Beto Peralta

Llevo como 5 anos que visito este lugar el personal todo bien asta hoy que me atendio una senorita llamada baolen irespetuosa como humano la entiendo lo malo que es su trabajo aser sentir bien al cliente

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LE

Leguim

Every time I go here theres a really long line and the parking lot is riddled with people working on their cars, even though it clearly states you arent supposed to. They have security to help with that but it looks like it doesnt really work in the neighborhood. Its a shame that its the people that go to it that ruin it for others, but in the while just take brookhurst down to orangethorpe and go there.

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HE

Heath Westenskow

I have come to rely on AutoZone at home, but this store fell short of the AutoZone standard in everyway. The experienced AZoner (Daniel) insisted was asking for the wrong part and sold me the wrong part. The rookie AZoner (Gene) got everything right. The store had no loaner tools at all and blamed it on a crack head. Horrible experience from start to finish. 1 star is 1 too many for this store.

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KE

Kevin Morrison

Tried to purchase advertsed special of 5 qts synthetic oil with filter, but the filter for my car (2014 Chevy Spark) was not stocked and could not be ordered. The salesman was rude and the manager would not substitute a different brand filter, which had the same list price. The ad did not disclose that there were exclusions. All this was after waiting 15 minutes in line for service.

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KI

King Jason

i work graveyards so whatever is open 9 time out of ten the workers are stupid but People here are always knowable about almost anything. very helpful. I changed out many things in my car to seen on YouTube (saved me a whole lot of money) the guys here at auto zone gives you good tips to save you time.( At least the 3 am crew does)

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JO

John Martinez

Friendly staff, quick to help and open at 5 am. Thats great for guys like me working graveyard. Went to check if my battery was bad as its been acting up, guy told me what was up and didnt push a sale or anything. If the dealer doesnt take care of me, Im coming back here for my battery.

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TI

Tito

People with attitude ! I went to buy some parts and waited about 10 minutes 2 employees & no one even said Good morning I was the only one on line (I didnt said anything because I needed their help ) after I got help Melissa had really bad attitude, not a comfortable experience

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DA

Daniel Najera

I used this store because is closed to home and I know for a fact the they have restrooms . So today when I came to purchase some thing the female EMPLOYEE TOLD STRAIT OUT NO JUST BECAUSE THE WAY I LOOK THAT IS RACES THE MANAGER SOPHIA IS THE NAME

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