Pep Boys Auto Parts & Service

Category:	Auto Parts Store
Address:	1540 E Amar Rd, West Covina, CA 91792, USA
Phone:	+1 626-810-9936
Site:	storelocator.pepboys.com
Rating:	3.1
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 69

Reviews 7

Soldier Day

I was informed that their mechanics do not work on damaged vehicles per company policy. So if a mechanic doesnt work on damaged vehicles or equipment how exactly are they a mechanic? I have no problem with you telling me my vehicle needs a repair, or that it needs a major over haul... but saying you do not work on DAMAGED vehicles. They couldnt even, again because of policy, figure out what was damaged. They basically told me "It sounds bad." And that was it. I asked what the damage was and they said "We dont know, but the sound could be...." and basically named a load of random parts. Company policy will not allow them even to figure out what the problem is. Seems pretty worthless to me, unless you just want a set of tires. I mean they can change tires. (Not impressed since I can change tires and oil and only pay to have that done since I have a low car and no lift) I took my car here foolishly thinking there were mechanics working here. I went for an oil change, which an hour and a half later they refused to preform based on the sound of the car starting. Turns out my engine has damage of some kind, not great news but I expected that kind of thing would be followed by something along the lines of "We suggest doing (insert test) diagnostic to find the problem." Or "The damage is a broken (insert part name) and we recommend you replace this. It will cost this much if you have it done here, or if you want to take it some where else you can come pick up your vehicle." I will never take a vehicle here again. I have had these guys install a sterio, change tires, change oil, check my coolant system... but suddenly they cant even try to find a problem just flat refuse to work on the vehicle. Never again.

Dan L

Well I have had more than one terrible experience here. Silly me thinking hey if I show them that I am a loyal customer they will treat me well. WRONG!!!!! I will spare you the first few bad visits and here is how the last one went. I must start on the oil change before my last which was 2,500 miles prior to my last visit. I asked for a tire rotation they did not do it. I asked for them to check my brakes because at the time my brakes had been going on 12,000 miles and they did not check them. So I bring my truck in a few weeks ago and when it came time to give me a quote this incredibly FAT and rude man named James or Gregg or something laughed in my face and said where do you want to starts haha? Long story short since they did not do their job the last time I took my truck in this rude manager said I need new drums, rotors, brake pads, a rotor stabilizer, and new freaking tires so those only lasted about 20,000 miles. For a grand total of over 1,900 dollars! I told that fat guy put my tires back on this is not a laughing matter and I am going somewhere else. I called corporate and a day later that same guy was begging me to come back and they would "fix it". The day before I was actually going to go back to Pep Boys I went to Trojan Tire in Covina to get a quote. After a Free estimate the guy came back and said I needed mostly what Pep Boys said I did however it was only $650 dollars! The mechanic showed me the brand new parts when they came in and was more professional than anyone I ever dealt with at this Pep Boys location. DO NOT GO TO PEP BOYS!!!! especially this one, worst mechanic experience I have ever had.

Albert Patlan

I advise anyone who gets work done there to check your receipt because they will quote you one thing and charge you a different amount. They added a warranty i never asked for. These guys are very unprofessional. When i went back to discuss my charges with the guy (the big beard/mustache dude) who charged me, he said "Oh i didnt write it up so i cant help you", yet he was quick to charge me. Wow what great customer service. Also i took a quote i got cheaper for the work performed & noticed they didnt deduct the 5% from the price. (Pep boys low price guarantee) Im telling you im never going back so i advise all those that want work done call around & get different quotes first. Check reviews too. Oh when you do go there to get work done they start telling you to do other services to your car by what the computer "supposedly" says without actually looking at what you need to suck more money out of you. Little do they know i work on my own cars (to a certain extent, Tune up) and caught them in a lie & the guy Mauricio felt dumb lol. Oh btw the guy who wrote up my service invoice was Mauricio Ventura. (FTP) So with that said to the next person looking to get their car worked on, look elsewhere. Thanks & good luck yall

Tat Mau

I came to leave this message immediately after getting some great help from the service manager and technician. I came in to check a light vibration I was getting on my steering wheel when I drove on highway. I suspected the tire balancing I did about a week ago at another pep boys store. The service manager offers a free inspect and the technician was polite and patient to listen to my ideas. This turned out the previous balancing was not correctly done. The service manager offered free re-work. Everything was professionally done and I went on to the freeway right after the service is done and no more vibration. I dont really leave reviews, but I think it is something worth sharing. Great management, good quality of work!

Reynaldo Reyes

Very slow customer service,not too cooperative,talking to another employee and trying to take your order. I brought my car at 1:44 pm for oil change,order the 39.99 service and received the 29.99 instead (different quality of oil) I mention 3 times the need of new struts,since my car have replaced over 3 years ago. None,none.they dont write in the order. Every 2 hours I have to ask."is my car done" and received a big NOT YET. Finally at 7:20 PM a have my car back. Surprise...my Winchell glass was broken. I complain and now I must call tomorrow and explain to the store manager. My heart can resist more after 6 hours and 24 minutes of waiting times for an oil change.

Daniel Martinez

Just went in for an oil change 3 hours ago went back into my car and now it wont start... this better get resolved tomorrow... I was suppose to go to monterey tomorrow hence the reason I got the oil change and now I cant go guess my new job will be lost thanks PEP BOYS! There has to be some kind of legal action I can take this is bullshit!

Moises Testa

I did an appointment to be faster and my car was still the last one,they say it was gonna take 1hr and 30 minutes at the most to do a transmission flush and it was more than 2 hrs.When I called to do an appointment they say it was gonna be a certain price and I get here and they tell me something different. Never coming here ever again.