Pep Boys Auto Parts & Service

Category:	Auto Parts Store
Address:	125 W Imperial Hwy, La Habra, CA 90631, USA
Phone:	+1 714-447-0601
Site:	storelocator.pepboys.com
Rating:	3.1
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 75

Reviews 7

Steven Hernandez

Never again will I go to pep boys for my automotive parts. So about 7 months ago I go get a new alternator for my truck and within two weeks the alternator gives out. Im thinking its not a big issue sure I was an unlucky person who got a bad remanufactured alternator. So I go to return it and grab a different one no problem, well this one lasts me a month before it eventually gives out so now Im a little frustrated and wondering what in the world is going on. I go to return this one and Im the employee I dealt with is giving me the hardest time about returning the alternator so much so that I refused to deal with him anymore and asked to speak with their manager. Once the manager showed up there werent any issues he understood my issue and replaced my faulty alternator and I was on my way to install it. All was well for about 4 month and just today that alternator ceased and snapped my serpentine belt causing one of the pullys to be worn out and other damage. I make it back to pep boys furious this time as this is my 3rd alternator in less that a year from them. They understood my frustration and ordered me a BRAND NEW alternator for no extra charge or so they said and when I went to pick up this alternator they attempted to charge me the difference and give me ANOTHER remanufactured one after promised a new one. After a long discussion with another manager and having to contact customer support I ended up not paying the difference for the new alternator. So far they refuse to acknowledge that their part was the cause of any damage to the cooling system and pully. We will see tomorrow when I speak to their head manager what the outcome of this situation will be. Other then their head manager none of the other employees have been helpful what so ever in my past experience with this pep boys. After this is settled I will never use pep boys again.

Albert Kang

I had electric charging problem, have to jump every time so went to the Pep-boys, because I always go there for tire replacement and oil change for a long time, they said battery and alternator need replaced with new one, but battery was replaced with new one just month before and alternator price was very high, so I bought one from Oreilly auto part and let Pep boys installed, but not working good , they said have to replace with other new one, this time I bought one from Pep boys expensive one and let them install, Not working good too, that time service manager said it must be not alternator and told me they are very busy even cant test whats wrong and told me come back some other time, with very rude accent, so I ask them to jump my car and come home and next day went to car electric shop, they find easily whats the problem and fix it with little money, problem was not alternator from the beginning, but Pep boys are just try to make easy money and told me you have bad battery, you have bad alternator etc, if you have some car problem dont trust Pep boys, they know nothing but changing tire or oil. I just lost $409.37 for nothing. Invoice picture prove Im telling truth. Im posting this for some body dont know about car problem like me dont be cheated from well known car repair shop.

Giorgio Scott

The part Dept is great a manager by the name of Alex is a top notch pro along with the rest of the parts crew. My daughters car stalled out in there parking lot so my parents decided to have it diagnosed $89 Said we needed a fuel pump $700+ said to have it towed home ill have to do it. Wondering if it was the fuel pump i decided to shoot starting fluid into the air intake started up ran a lil ruff. so i put it on the scanner p1237 secondary fuel pump circuit.Inertia switch, Fuel pump driver module etc. ended up being the fuel pump driver modulator its like a fuel pump relay. So i go back to inform them of there wrong diagnosis and to get a refund for a service that was not correct. The service manager alex told me that the movement from it being towed to my house 2 blocks away must have jiggled it free . How Ridiculous is that? He is rude has no class what so ever and from his attitude i can tell he gets a commission on the service repair he hustles up hes a scammer dont take your car here i agree with all the rest of the unhappy customers bad service.

BRYAN HANNA

Brakes; Took my Blazer in to have them check my brakes. My Brake Pedal would go all the way to the floor sometimes,nothing. Told them what was happening and Suggested, Never Suggest Anything, but I suggested maybe my power brake booster/master cylinder might be going out. They checked it out, said I needed a new Master cylinder, flush the system out, new rotors, and new pads all around. About 1,200.00 worth. Now, I usually do my own breaks, have all my life, but since the pedal was loosing All function sometimes I thought I would get their opinion since they would check it for free. Well, I said I would think about it, went home and bought 35.00 break pads for the front, put them on, and the loosing the Pedal problem was Solved, never happened again. My break pads in the Front just got so low that I would actually loose the pedal completely sometimes. Never had that happen before. So, they tried to sell me on the other 1000,00 worth of work I Didnt need!! Dont trust them.

T L Tuck

I would STRONGLY suggest to go absolutely anywhere else if at all possible. I went there for an oil change and the mechanic topped up my fluids with the oil change service. Within the month I started having problems with my brakes, went to a different shop. They inspected and discovered that power steering fluid had been put into my brake fluid reservoir. PepBoys denied causing this and blamed it on me. It cost me $900 to get my brake system overhauled because of their error. I would not recommend using them for an oil change or anything else. Before I went to PepBoys I had absolutely no problems with my vehicle.

A Private User

took my car for a simple alignment. they told me they needed to replace worn steering parts. The alignment lasted two weeks, I brought it back and they aligned it again. now the steering wheel is crooked and the tires rub inside the wheel well. Took it back. They said they need to wait for their ace mechanic to look at it. sorry, dont know whats wrong, they aligned it again and told me basically "too bad", this alignment last 3 weeks. Use them for oil changes and a new battery, otherwise save yourself some headaches and use an independant mechanic, not some kid they handed wrenches too.

Jerry Hunter

Went in for a battery this morning. I drove up to the service bay to ask where they wanted me to park since battery would die after I shut off the engine. The service manager and three of his guys were eating their breakfast burritos and totally ignored me. I raised my voice to a yell asking for help and they just keep their backs to me and ate their breakfast. Finally Robert from the end bay who was working come over was very helpful. I saw the manager inside and advise him of my displeasure. He simple said that he did not hear me. I think its time for a new service manager.