Crain Kia of Fort Smith

Reviews 5

JA

James Pennington

Friendly, Knowledgeable Staff My wife had a stroke 2 years ago and now has trouble getting in and out of our main vehicle which is a full size GMC pickup truck. Because of this we started thinking about trying to find a vehicle that would suit her needs and allow us to be able to keep our pickup as well. A while back she told me she liked the looks of the Kia Soul but we didnt know anything about them. My supervisor at work has had 3 back surgeries and he drives a Kia Soul so I asked him how he likes it. He said he bought it because it was easy for him to get in and out of, was comfortable and had plenty of room. Last Saturday while on our way to a Razorback Baseball weekend series we stopped at the Breeden Kia dealership in Fort Smith just to look at Kia Souls, check prices, and see if my wife could easily get in and out of one. This is when we met Coy Jones. We told him what we were looking for and why. He then showed us what he had available and answered all of our questions without putting any pressure on us to buy right then. He offered to let us drive one and we decided it would work perfectly for my wife. After a good friendly visit with Coy we went on our way. A couple of days later we decided to give Coy a chance to make us a deal. He worked hard to find a deal that would fit our budget, he returned my phone calls promptly, was honest and handled everything in a very professional manner. When we went to pick up the car, Charles Burton was nice and helpful with all of the paperwork, etc. He explained all the details of the warranty and financing very thoroughly. In my opinion, Breeden Kia seems to be a topnotch dealership with a staff that goes above and beyond to try to meet the needs of the customer. Overall, it was a very relaxing and stress free experience. I would recommend Breeden Kia because of their friendly and professional staff and their prices are comparable to other dealerships we checked with.

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DI

Dian Primm

Bob Daugherty was the service manager and Bill White KIA and Breeden KIA. We had purchased a 2008 KIA Rio from Bill Whites. I took the car into the dealership several months later because I heard a noise in the car. I wanted the car to be checked out. Bobby said would you like for the tires to be rotated too. We said yes. We waited in the waiting room. We could see the car through the glass windows when the car was in the shop. A very young boy was attending to my car and he kept looking in the waiting room to see if we were watching him. I kept watching him and I never saw him take the tires off to rotate them. I told Bobby Daugherty the service manager that I never seen him take the tires off to rotate them. Bobby became furious and mad. Bobby started fussing. He brought three guys out from the sales area and told them what I said. I dont understand why Bobby did that. The guys didnt say anything. He said the tires were rotated. I said no I dont think so because I watched him. Bobby said alright no charge. Bobby told me they werent going to service my car again. I said well I can see an attorney about that and see what the advice is. He said I still arent working on your car. I let it go like that and never went back again. Bobby was very rude and out of place. He should have been fired on the spot. You never know who to trust in sales and service anymore. I probably wont buy another KIA again because of KIAs dishonesty. They lie and crook. They only pick certain people out to lie too and crook.

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LO

Lollie Dot Com

Ive worked at three car dealerships and one mobile home dealership. Ive seen a lot of deals. Ive never seen a pair of magicians like the sale rep Chris Kopp and his favorite finance man, Charles at Breeden. They put me and my so so credit into a perfect for me, brand new Kia Forte, at a good price with 5.69% simple interest. Read that twice. Those arent typos, those are facts: so-so credit, good price, ~5.69%~ ~simple~ interest, ~brand new Kia~. Your eyes watering up? Mine are. Three days after buying it, when I would expect to be filled with buyers remorse, Im instead still amazed at how I got to be the buyer in the best deal I ever saw go down in my whole life. ME. Of all the car lots in all the world... I was lead to Breeden Kia. Whew! Thank you God for the gifts youve given me. :) My hand to God... I trust that finance man to work magic. UPDATE: 2014... just traded in the kia forte for a bright yellow kia soul exclaim. LOVE IT! Had it about a month. Drove it to California from Arkansas and I know that trip well enough to know its normally a daunting, exhausting trip... but not in that sweet car with the most comfortable seats. Sit in them, dont sit DOWN in them, you dont have to sit down or hike up... just sit. Sweet. Charles is still there. Bought from the British guy, Nigel this time since Chris had moved on and liked him best of all. :) Again Charles got me great interest rate. Awesome.

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JO

john cross

I had been in the early and internet search for a while, I didnt see much online even in the Breeden Group to fit my needs and tow capacity. I visited Breeden Hyundai and they were helpful but didnt have the stock to meet my needs they searched Breeden Dodge and then Breeden Kia. They found a few possibilities and I visited them both. Breeden Kia had a Jeep that seemed to fit my needs. They made good deals get even better. Ricky Nolan really worked for me. They wrapped it up in a Power Train Warranty. I had no intent to trade but wanted to sell my vehicle out right. After we had made a deal they asked about my Wrangler and if I would be willing to sell it. It had some issues and they made me an acceptable offer. Before I made the deal to sell them the Wrangler I planned to pick up the "New" used vehicle (Preowned) on the following Monday but they genuinely offered for Ricky and DR Breeden to deliver it themselves this evening. Well we made the deal on both and it came in so much better than I had planned that I purchased a 3/36 warranty- something I never do- but did. Charles did a great job in financing and I couldnt believe the deal we did. Turns out this is my third vehicle from the Breeden Group. Of all my vehicle purchases in 40 years I have never purchased more than one vehicle from any dealer- except Breeden. Good job guys and thanks! jc

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HA

halee baker

This was the worst place ever! Poor poor poor customer service! My car didnt come with floor mates, a spare key or anything. I called about tens times for my floor mates cause the salesman promised he would have them and a key made and finally gotten ahold of them they said no we need the key to make a spare. My hisband went to pick up the floor mates and they are a different color and they are ripped. When i called about it the saleman continued to explain to me that we got a really good deal that they really lost out on the deal. We had gotten the vehicle with it hell sell we would ask the people if it was going to be shown on there that it had hail damage they told us know well now that I have the paperwork I looked at the paperwork and it has sold as is and has hail damage... My advice to look for anybody looking to buy a new vehicle do not go to Crain Kia in Fort Smith they have the worst customer service and you leave there feeling like crap like if they really did you a favor...... The only reason why theyre getting one star is because this thing wont let me do and no star

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