Chapman Scottsdale Autoplex

Reviews 3

MO

Mojo Rizen

I purchased two vehicles from them in one day. One being a 2016 Challenger and the other a 2017 Challenger. It was a long, drawn out program with these folks. Took over a week just to get trade values on both of my trades. Which they came in very low. So that took even more work, getting that part right. So now, that I am a purchaser of two cars, I am finding out they completely forget about you after the sale. Scott Hubler, Jamie the Customer Relations Manager, Andy Stephens and the first guy Rudy.....What an experience. Then two days after I picked up one of the cars, they told me they cant get me financed!! I told them to bring both of my trades and I will give them both of these back and wow, did that prompt a quick turn around. So long story short, they charge you for all of this stuff, such as , Window Tint for $399, Nitrogen Fill on the tires for $229, VIN Etching of the glass another $299, then a Dealer Document Fee of like $799. As you can see, all of these services are WAY over priced. But the thing that is making me so angry now, is that they charged me for all of these items on my 2017 Challenger, that were NOT done. I have no VIN Etching, I have no nitrogen fill in my tires and the window tint is awful !! Plus my car, did not come from this dealer. It was a dealer trade from Larry Miller. So they took my car in, did nothing to it and put it on the sales floor as is. None of those services were done. I know I paid for them. NOW that I want a refund on those items, no one will contact me back. Not Scott, Jamie, Andy or Rudy!! They wont respond to my texts, or emails. Scott Hubler assured me he removed the VIN etching off of my sales agreement. But it is not!! It is Xd out, but not removed from the total. So folks, if they treat a guy like this who bought (2) vehicles in one day, how do you think they will treat you???? I purchased over $70K in cars in one day. Plus I am wanting to buy one more within a month. You would think I would be pretty important to them. But it is all a numbers game. Shame on you Chapman Dodge for treating me this way. Update: 5/10/17---- Spoke with this Jamie Palmisano, with the title of Customer Relations Manager. Needless to say, based off the tone of her voice, she could care less about any of us as a Customer. I asked her to respond back to me my concerns and on the very first one, she messed up. She DONT listen. She actually was quite rude, interrupting me so she could get her word in edge wise!! Finalizing the call, she said she would address my concerns with Scott Hubler, call me the next day and get me a copy of the bill from Service, to Sales, for adding Nitrogen to my car. She also said she would provide me a copy of my Sales agreement, that shows the breakdown of everything I was charged for. Update 5/11/2017 -------Jamie Palmisano, never called as promised. Updated 5/12/2017------Still no contact........This is customer service after the sale folks. Like I said, previously, steer clear. Cannot wait for my survey to come!! Definitely wont be 100% for you at all. If I were a betting man, though, I bet that button was turned off for me to receive that. Update: 6/12/17- Still have yet to get my survey!!

DI

Diana Wilson

Unfortunately this is the worse car buying experience we have ever had. To start, the salesperson was extremely rude. It was 12/31 and we were told by anoth employee that he had a "quota to make" at one point he walked so far ahead of us that when he walked through the door it shut in my face. We were told one thing and everything turned out to be something different. We managed to make it through the sale with an assistant salesman who was extremely helpful and a finance manager who also seemed to be helpful at the time--we left feeling much better despite the experience with the first sales person. There were still minor things like, we asked to keep the same plate but were sent a new plate. However, since making the purchase we have been met with on-going issues. 1. My husband was told to call before going to the dealer to get our navigation ready. He called and was told by our salesman to just show up between 7 and 5 and hed be taken care of--but to go as early as possible so there wasnt a long wait. He woke up early after working most of the night, drove 1.5 hours to the dealer to arrive at 7 just to find out that while the service department opens at 7, they dont start until 8am. 2. We received a phone call that the check for our trade in was accidentally sent to the wrong bank. and that it was being dealt with. It has been almost 6 weeks and we are still making payments on our trade in as well as accruing interest. We have sent two emails to the finance manager with no response. We have also called the finance office and was told "dont worry about it you we will send you a check for whatever you have paid"--- Im still not sure how this will work because the 10-day pay off was 5 weeks ago so the contracted trade in value that was agreed upon does not include the accruing interest. 3. I have requested information on who to file a formal complaint with and who I should contact with my concerns. I was given just the general sales number and was told "thanks for bringing your concerns to our attention." Hmmm.... I usually dont provide this kind of feedback or ratings because I would like to talk with someone directly, but it doesnt seem like that is an option with this dealership. We purchased a second car from another dealer the day before this purchase and had a wonderful experience. We do make vehicle purchases every 2-3 years so I am saddened that this experience has come to this because we generally do not like to be so negative about our experiences. Mistakes happen, thats okay but at this point this mistake is costing me and my family without any return calls or emails to fix it. Hopefully we hear from someone soon.... Updated: After talking with the customer service representative, Jamie I feel much better. She was very kind and listened to my concerns without trying to dismiss them, find excuses or defend the actions. She was able to resolve our concerns quickly and welcomed back futher correspondence direct to her line. As I said before, mistake happen, life isnt perfect but good customer service does matter so thank you Jamie.

AL

Alexander Cherry

I want to start this caveat with saying that, in the past, my experiences with Chapman Dodge usually rank higher. They are my regular place, and I usually give their service department high marks. But here was my experience yesterday: Id just reached my next mileage check-up threshold and my car had started flashing change oil at me, so I decided to schedule a time to go in and get an oil change. I called up yesterday morning and asked what time their service department closed, and was told 6:30. I then asked if I could get an oil change (and the other check-up inspection things) at around 4:30, and was told that their service techs go home at 5, and so they usually refuse oil changes at 4, because they tend to take an hour. THAT SAID, I asked if they could make an exception for me, and they did. This was good! So, around 4:30 I pull in, and go through the process of getting things taken care of. I sign an invoice and they take the car off. Standard operating procedure. No problems here. I did mention that, the last time I was there, it was mentioned to me that my windshield wipers had needed replacement but they hadnt had the parts, so I asked if they could do it then. "No problem," was the answer. Then around 5, someone comes up saying "Okay, its done. Were going to put it through the wash now." I ask him if the wipers happened, and he said he didnt see it on the sheet, so he ran back to see if it was going to be taken care of. Eventually, he said it was. So, to the cashier I go. The cashier is in a room filled with various accoutrements for automobiles (a heat shield for a window, etc.) I decided to buy a couple of these, and so grab them (impulse buys) and go up to the cashier, saying, "hey, Id like these things." The cashier says, "Oh, Im sorry, youll need an invoice first" and sends me to another counter, where it takes quite some time to generate an invoice, which I then need to bring back to the cashier. This convoluted process makes it very unlikely for me to ever make an impulse buy from Chapman again while Im getting service. After I get to the cashier with my invoice(s), she takes a look at an invoice for my service, and quotes me $30. Then when she prints out the invoice, it says $50. Apparently, they added the two windshield wipers at the last moment, which required me to have yet another transaction on my credit card. (Three total: one for the delayed-impulse buys, one for the $30, and another for the difference between the $30 and the $20). Then, Im told my car is being washed and should be pulled around shortly. Fifteen minutes outside later, I check with the cashier, and am being told that valet is aware of this and it should be around four minutes. Ten minutes later, I check in with her again, and she pages a supervisor of some sort, and he tells me he just saw the car being pulled around. We wait, and after a few beats he says hes going to go in the back and get it. Eventually, he pulls around with my car. For a service department that I otherwise have good experiences with, I was very disappointed last night.