Young Buick GMC

Reviews 4

MI

Michael Watts

Unfortunately I have to give a star to write a review. Buying a car from Young Buick was a very uncomfortable, unpleasant, and crooked experience. If you are looking for a car dont go here. We went in after what we thought was a perfect car for us. We did our research and knew exactly what make and model we wanted and for what price. My wife looked and drove the car on a Tuesday we went to buy it on a Wednesday. Before we left to the dealer we pulled the ad up on KSL and saw it was listed for $27,000. When we got to the dealer and told them we wanted to buy the car... we started going through paperwork and saw the sale price was $28,800. They added $1800 to the price of the car while we were in the office. They claimed that their pricing system updated Monday. After awkward and less than pleasant conversations with Dillon (used car sales manager) they finally agreed to sell us the car for what it was listed and give us the 1,2,3 promotion that was going on. Great I was happy... until I asked the for a print out of what my monthly payment with an itemized cost breakdown. They sent me into the finance managers office with loads of extras and add-ons calculated in. Roadside assistance, gap, clear bra... I told them I didnt want anything. They told me I had to have something since I am getting a good deal on the car. So I purchased the warranty with the impression that I could cancel at any moment. Wait, theres more.... Signed papers and walked off the lot with a car and drove it home and noticed that the traction control system light is in the off position and staying there. Took it to a Honda dealer and they said there is something wrong with the light, could be the system, the button, bad wiring, etc. We were going to trade in a Santa Fe and in 10 minutes they knew everything that was wrong with our car and the price that he could trade it in at. But in having the car we were buying 60 days on his lot he didnt know that there was an error with the traction control light...or didnt tell us about it. Bottom line is the used car side of Young Buick GMC is less than honest and tried to hustle us 3 times: 1) Upped the price of the car $1800 for prior discussed price. 2) added a bunch of fees in the finance documents 3) sold me a car that has issues after claiming that they throughly inspect and repair all used cars.

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Phillip Estes

After driving an hour to get to the dealership it took the online sales assistant, a salesman, and a sales manager almost 30 minutes to figure out which trucks I was there to look at even after being assured by the online sales manager that the trucks I was coming to look at would be ready to go. After they figured out which ones I was there to test drive it took another 10 minutes to find it and get it ready to test drive. After the test drive the salesman brought the ‘numbers’ to start negotiations and the price was a thousand MORE than the online price! I don’t play the back and forth game so after giving the salesman the price I would pay (Kelly Blue Book value), it took another 15 minutes before he came back. Not wanting to give a RETURNING customer a good deal (Kelly Blue Book Value) they instead showed me they could sell the truck for the same price at auction and would not lower the value as they stated they had that much ‘into’ the truck. Needless to say I walked. The next day I noticed the online truck price had been LOWERED and the Carfax was removed. This truck just happened to have two accidents on it. I thought this was odd and checked a few other trucks I had looked at and they ALL still had their Carfax posted. Sorry, but this is flat out shady business to me. I received a call a few days later by a different person from the dealership stating she ‘wanted to make things right’ so after explaining the story she told me I would be contacted. When I was contacted and told them the price I would pay (Kelly Blue Book value) they went back to the sales manager. When they called back they stated they couldn’t go that low because they had a certain amount ‘into’ that truck- which just happened to be $1100 MORE than they stated the previous week! Needless to say I ‘walked’ again. This terrible service and shady business is the exact opposite way I was treated at the Young Kia dealership in Kaysville by Heston. Don’t waste your time at the Buick dealership in Layton, they obviously don’t have integrity or else the figures they give potential buyers wouldn’t vary by $1100 in a week. Terrible customer service, terrible organization, terrible/dishonest sales managers, no sense of loyalty to returning customers.

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Troy Bailey

I leased and later purchased a vehicle at another dealership, Salt Lake Valley Buick GMC. After I purchased the vehicle, I returned to their dealership for a routine oil service. I noticed when their service representative bought up my vehicle on his computer monitor there was a large red banner appearing at the top of the screen. It was displaying something about a “branded title”. I asked what that meant and was told it usually means someone had branded the title which nullified the remaining vehicle warranty. No one at their dealership could tell me how it happened. Their service representative gave me the GM Customer Service phone number and told me to contact them and maybe they could help me. I contacted the number and spoke with two different representatives and neither one had heard of a “branded title” or who to transfer me too for help. I contacted their service representative again and was told to contact the Department of Motor Vehicles (DMV). I contacted the DMV and they told me my title was not branded and if it was it would be showing up in their system. I contacted their service representative again and was told they would look into it and get back to me. Two weeks later I contacted their service department again and they still had no answers or solutions for resolving the problem. I asked them again to contact GM and get back to me by the end of the week. They never contacted me and still have not contacted me. I decided to randomly contact another GM dealership to find out if they had encountered this problem before. The first GM dealership I contacted was Young Buick GMC. They transferred me to one of their customer service representatives, Deby Gillette. After explaining the situation, their representative took down all my information and said they would get back to me the next day. The next day I received an explanation and a solution for fixing the problem. After Young Buick GMC contacted GM with the fix, I was informed our title was no longer branded and our remaining warranty was reactivated. This is the service I expected from the dealership where I purchased the vehicle. I bet you can guess where I will be purchasing my next vehicle.

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Danielle Collier

I recently purchased a used 2012 Hyundai Accent Hatchback from the Young Buick GMC in Layton. After extensive research and searching for the right car for a busy college student like myself, it was nice to be welcomed by honesty and integrity. JAMES LASATER, a sales and leasing representative who has been with the company for three years, was simply incredible. After sitting down with my father and I and helping us find numerous options at both their dealership and other Young dealerships in the area, he personally drove us to view some cars all the way in Ogden. Throughout the day, James kept great communication with us while finding more information to help us make a decision. He ended up calling and pulling some strings to get my Hatchback driven over for us to see from another dealership. He was busy when we returned to view it, but kindly lead us to CHRIS CLARK, another leasing and sales representative who took us to drive it and ended up helping us negotiate a GREAT price. A sales manager stopped in to say Hi and make sure all was going well, which I thought was great customer relationship for such a large company. They also gave my father a great military discount in honor of his service which was really kind. Both James and Chris were selfless and their courtesy to each other made my father and I feel like we were not just a "sale", but instead they cared for me to find a genuinely perfect car to fit my needs. Once it was time to finance, we worked with DILLON SEELY, the finance manager, who gave us multiple great options that included fact-based information to help us in making a decision. My overall experience at Young Buick GMC was wonderful and I would recommend this dealership, and these gentlemen, the next time anyone is in search of a new or used car!! Anyone reading this, ask for JAMES or CHRIS and tell them Danielle Collier sent you. I want them to know just how thankful I am for their help.

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