Nordstrom Rack Arrowhead Crossing

Reviews 41

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Xg z

It was the most horrible shopping experience at Nordstrom Rack - Arrowhead! I usually shop at Nordstrom Rack stores at east valley. It was my first time to visit this store on 07/22/2017, and it would be my last time absolutely. I wanted to purchase a pair of black suede booties at Nordstrom Rack - Arrowhead, AZ on 07/22/2017. However, when I checked out, I was told that the red tag price $19.48 on one bootie was wrong, the correct price should be $149.97 on the other bootie. They refused to sell them at the lower price, though they admitted that the price was wrong, which is their fault. In the entire conversation, they did not apologize at all, just said "OK, OK, OK". For me, that was NOT OK!! It is your responsibility to make sure all pricing is correct and accurate before the store is open. My job as a customer is to shop and pick the items that I like, not to find out the errors that youve made. When it turned out an error, why should I be punished to pay 8 times more for your fault? Then I contacted facebook customer service for the first time on 07/23/2017. I did receive the call back from the manager at that store on the afternoon of 07/25/2017. The manager said that she knew what booties that I was talking about, she would like to sell me at the lower price if she could find them, and promised that she would give me call back regarding this matter. Unfortunately, I missed that call after 10-15 minutes, the manager did not leave me any message or has not tried to call me back as of today. DONT promise the customers for something that you could never fulfill. Nobody wanted to be cheated again and again!

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Beth Stern

We were in tonight and saw the display of Calvin Klein dress shirts on the $20 and under. We picked a couple of great shirts. When we checked out they rang up at $32. We mentioned the display that we picked them up from. The cashier was so sweet and said "let me see what I can do." She explained what happened to the manager. The manager said "well how do we know they didnt just move them to that display?" How insulting! I told them theres a whole display specifically on on the $20 & under. The manager said that Chris from mens wear must have been moving them from that display to another. I told her that on the contrary he had been folding them up and placing them there. She just kept explaining that that was no fault of hers and that we should have paid closer attention to the price tag. We totally would have been fine had the manager would have just sincerely apologized and thoughtfully explained that she wasnt able to honor the price- but sincere and thoughtful she was NOT.

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LeeAnn Cabanilla

I usually go to the Nordstrom rack on camelback and 22nd street because I work next to it, but stopped by here since I live close by. I came in looking for a white top, and this employee rudely followed me while I shopped with my son. Is it normal policy to racial profile and follow me around? Its the only reason Im giving 3 stars. The cashiers are always nice when I come here.

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Lu Bianco

Got a phone call today. Collections. Three months over due on Nordstrom Rack card which I was told was never opened. Oblivious to bill. 1.5 months late on payment. $40 in interest. Thanks Nordstrom Rack and the Nordstrom Bank Credit Services department with no customer dissatisfaction department!

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Sully Renalt

I am a big Nordstrom rack fan. The one on camelback is bomb. This one was really hit and miss for me. It feels like the clothes are targeted for older fashions and didnt have the same mix as others I have been to. Might have just been a bad time.

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DA

Dale Gallosky

The store was very quiet, and well kept up. Whereas I normally see some clothes on the floor under or by a rack, this store was pristine. I didnt find too many good deals, but the store seemed nice nevertheless.

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CR

Cricket Gal

Like all Nordstrom Racks Ive experienced they really excel in accessories Handbags and purses I was able to walk out of there saving over $281 that I would have paid in the open retail Market well done

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Charissa Herka

This location is a win/lose type of location. Sometimes you find good deals, sometimes you dont. Got a pair of Vans for $25 that are selling for $80 elsewhere last week.

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JC

jcogsdil

Selection is hit or miss. But when you hit, you can typically find some solid steals! I often end up missing though. The mens selection is lackluster.

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BR

Brenda Washington

Amazing selection and the nicest people. Tip-always pay at the register because it always takes a long time to check out with the hand helds.

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TA

Tarah Redburn

This place is very hit or miss, some times you come in and there is a ton of merchandise, other times it is extremely picked through.

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G H

Ok prices, but still now "cheap". I prefer the Not so pretty Dillards outlet at Metrocenter mall. More selection and better deals.

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JA

Jason Flandrau

Disney world wait times without the rides!!!! Every time I step foot in here the wait is insane !!!! INSANE TO GO TJ MAXX !!!!!

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Nikki Holgate

I still think the stuff costs too much. I can occasionally something I am looking for, but never at a price I want to scream about.

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marcia budman

STUPID FOR PULLING THE IVANKA TRUMP PRODUCT....BUT...SHE PROBABLY IS BETTER OFF WITHOUT YOU ANYWAY!!!!!!!!!!!!!

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TJ

Tj Chastain

Good deals. Store and merchandise are always in order. Sometimes the wait to check out can be a little long.

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Todd Metivier

Not generally my stop, but they had exactly the Toms my wife wanted and cheaper than anywhere else.

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Christopher Tuttle

It was one of the better Nordstrom racks Ive been in. Clean and well organized.

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BR

Brian Derrick

Excellent bargains, quality Nordstroms merchandise, great customer service.

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JA

JASON YOUNAN

Great place to pick up the latest trends in fashion at a great discount

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Holly Marshall

Clear the rack deals! Always organized and great customer service

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Jonathan Means

Great deals on high end clothing. The tailor Sam is fantastic!

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Ivan Tuttle

What an AWESOME time I had there and the prices are so low!!!

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Tito Gonzalez

Great place to grab clothes on the cheap. Especially shoes

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gerardo carrasco

Well organized store. Great bargains and friendly staff.

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Mally Flower

Great items at great prices! I buy all my shoes here!

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John Scott

Deep discounts on shoes, clothes and sunglasses

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Tristan Vanderluit

Store was clean. But didnt have much clothing.

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ST

Steven Kenniff

Great selection of shoes for the whole family.

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MR

Mr Luna

Not a fan of this store, but decent prices.

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BR

Bryan Cruikshank

Designer brands galore for half the cost

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SA

Sandra And MI Familia

Good prices but selection is small.

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RA

Rafael Rascon

Good bargains for high fashion

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KA

Kasey Phan

Good spot for quick shopping.

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RA

radu topan

good store but very expensive

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Ram Kaur

Will Never shop here again

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MI

Mica Morales

Price nice staff

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AA

Aaron Harris

Large selection.

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DE

DelfiaMaria Christ

Cool clothing

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TI

Tiffany Lynn

Great deals

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GA

Gary Farler

Good

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