GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	8386 W Thunderbird Rd #102, Peoria, AZ 85381, USA
Phone:	+1 623-334-2451
Site:	gowireless.com
Rating:	4.8
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–6PM

Location

Photos 13

Reviews 9

Nunya-Ray Sterling

*BEWARE*BEWARE*...This is NOT a Verizon Store, and my Initial posting 10/27/13 proves my ignorance. SAVE YOURSELF FROM GETTING BLINDLY RIPPED OFF AND DO NOT SHOP THIS STORE!!!! There is NO WAY you will purchase anything from this faux "Verizon" retailer and not get shafted on your entire purchase! How would you like to spend $189.99 of your hard earned dollars, only to not be satisfied, bring back ALL of the merchandise with packaging.. only to be told they can only refund you $16.04????!!!! Welcome to my nightmare. The "lovely sales rep Jane" FAILED to inform of ANY critical information at the time of the sale... such as if you leave the store with the product and they have programed the phone with a number for you (which how else could it be???) - then THEY WILL CHARGE YOU $35 TO $50 if you have to bring it back, saying its "restocking fee", or a charge they impose because it has your information and phone numbers in it". ??? I had two phones to return, with all the accessories in their complete packaging (except for one part of a box).. the one phone was a.99 CENTS "special".. but YEP, you got it - I got CHARGED $50 TO RETURN A .99 CENT PHONE. The PROMISED 14-day Money Back Guarantee??? It does not exist, despite Jane assuring you that it did. Also, the wonderful demeanor at the initial time of sale??... Prepare to get treated like Satan is behind the counter and you are the enemy. Even with returning all the merchandise, the sales rep "Candace??" (Jane dumped the ugly duty on her), the math did not add up to HOW they were only refunding me $16.04 out of a $189.99 return. DO YOURSELF A FAVOR AND DO NOT SHOP THIS STORE, SERVICE AFTER THE SALE IS BEYOND HORRIBLE, and the place is a Complete SCAM. Contacting the "real" Verizon is the only way youll find that this store is NOT Verizon, they mean to mislead you, they WILL rip you off!!! Do not put yourself through what they put me through - Go Elsewhere!!!

Kathryn Alexa

At the height of a frustrating experience with a wifi data device that wasnt functioning, I was referred to GoWireless by Verizon after several phone calls and long hold periods. I wasnt certain as to reason for the referral at the time but am very glad I took the time to take the new device to their store for assistance despite it having been purchased from Best Buy. I bought the wifi "hotspot" for a former in-law after hearing he was recovering from an illness and had no Internet service. Armed with little knowledge of digital equipment of any type that isnt branded by Apple, I found myself in "Techno Hell" when the wifi device failed to operate leaving my former in-law with no Internet access.. Despite my displeasure with the unit which was not purchased from GoWireless nor to my knowledge is it even sold at their store, I encountered phenomenal assistance from Jaime Fernandez who treated me as a customer and friend. It certainly wasnt his responsibility to troubleshoot the device but he did so nonetheless and successfully got it to operate. The customer service I received was not what I had expected and I would certainly recommend the Peoria AZ location for all things wireless. Thank you again, Jaime.

Victoria Hebert

The customer service is outstanding. The storr is clean and neat. The team truly is a team, they work together to make sure the customer has the best possible experience and the shortest possible wait. I told Chris P my budget and he respected it. Not once did he try to upsell me or show me phones out of my price range. Everyone is so respectable and have a good sense of humor. They are so patient the customer in from of me spent 45 minutes choosing the best case for her phone and not once did the representtives seem angry or upset or impatient, and they tag teamed so that I was served and did not have to wait for the woman to choose her case. I recommend this location to everyone. I drive in from another city past 5 or 6 other VZW locations just to come here because I am so impressed. 5 stars.

lwalker. amr

I have never taken the time, ever, to leave a review for a business. But I feel compelled today to figure out how. I brought my 86 year old Mom in today to get her an upgraded iPhone. We were fortunate enough to have Marci help us. Marci is knowledgable, patient, kind, and made our experience outstanding. Step by step, she led my Mom through what her choices were, and not only helped with the normal syncing and icloud updates, etc., She brought us about a dozen phone cases for Mom to pick through, and Marci very patiently helped her make a decision. Marci did everything, putting on the new case, screen protector, etc. Go Wireless is the only Verizon retailer I will deal with, and Marci is the Best!

Joy Campbell

All the employees are beyond stellar! Justin and "crew" are incredibly knowledgeable and take time to actually find you the best "deal". Justins work ethic stands out and above! He inspires his "crew" to the same standards he sets. It is literally a pleasure doing business with them. I will continue to do business with this company due to Justin. Once Ive purchased a product, I never feel like Ive been "thrown to the wolves". They are extremely patient and helpful with any follow up issues, not matter how silly, you may have. Kudos to the company for finding Justin, he has to be one of your best assets!

Monika Wallace

It was an amazing experience. Ali Cwiek was extremely helpful. She took the time to explain in detail, answered any questions I had, and was extremely courteous and professional @ the same time. I also had time to notice other sales consultants. Every one treated their customers with dignity and respect. I must add this was completely different from a recent experience I had at Best Buy. I do appreciate good service and I will walk away if I experience anything less. Thanks Ali for a great experience and I hope she and the store overall will be recommended. Monika D. Wallace

Dennis Civiello

To the staff at this Mybullfrog I give an enthusiastic thank you. How often do you leave a retail store thinking you were on the receiving end of a higher level of customer service. Thats how I felt when I left "mybullfrog" at the W 101 & Thunderbird. I had the good fortune to be helped by Jane Kruchowsky. She took the time to set up my new phone as a mirror of the old. Jane, with a little help from her co-workers, turned a phone failure into a winning experience. A new standard of excellence was reached today. Thank you very much.

Lord ChunkChunk

Jamie, Devan, Sam, Chris and Todd are the best. I recently upgraded 3 phones. A Motorola Droid Turbo, Samsung Galaxy Note 4 and a Samsung S4. Each had their unique qualities that made transferring data challenging. Each staff member was patient, friendly and professional in helping me out with my problems. Im forever grateful to each and everyone who came to my rescue. I highly recommend my (this ) store location for your cellular needs. Thank goodness for the wonderful customer service skills of my experience. Grade A+.

Alea Riehle

Walked in wanting one thing, a new phone number. Walked out with nothing. Sat there and was told it could be changed to the number he had me pick, only to have him tell me 30 minutes later that I had to either "figure it out online somehow" or call customer service and pay $15 to do it for me. Not helpful anytime I go in there ever since they have new management or whatever happened.. This is only one of the experiences Ive had with them. People are nice enough but clearly not well trained.