Verizon

Reviews 3

FR

Francisco Ramirez

hi.i just left the Avondale store on 99th and McDowell Arizona.i almost became a Verizon customer however,i got the worst customer service i have ever experienced.i also am in the customer service business and would never dream of treating a customer the way i was treated! first i was greeted at 7pm,noticing they close at 8 OK so i ask is there still enough time? i would like to switch over from sprint,i hear (from my sister) you guys have awesome service. yes no problem was the response,cool thats great news. so i wait till 8 they get to me no problem,i understand they want to close but they are going to take care of me. awesome! then it starts i am greeted by Miguel who after a few questions about what i want,i have done my homework and know exactly what i want, takes me over to the cases? OK fine. then i let him know i am not interested in a case at this time. well this must be where your employees make their commission because he was persistent. i reply no i dont want a case,he says oh so you want to walk out of here with a 500 dollar phone with no protection in a very judging snide tone. i replied with look i have researched a lot and i know exactly what i would like to purchase and i also know i need a plan with 15g of data. he said oh so you want me to just go to the application i said yes please.he was not very happy with that which is why i assume the overpriced case is where he makes extra money not on phones or new plans. anyway it escalated from there he takes my info on his tablet and disappears to the back room.he returns and says i got good news and bad news the bad news is your credit is placed on hold i need your social security card and a bill. i respond with why? he says i dont know its on hold,which leads me to believe because i am not buying a case hes done with me for tonight. so my husband interjects with it feels like you are done for tonight and just getting rid of Miguel replies with I have been sick all day and been here it doesnt stop me. then my husband said youve been rude the whole time weve dealt with you,then Miguel says no i havent and I am being rude now because you are they go back and forth and he says you can talk to my manager of coarse is nowhere in sight during this and i said i will write this very email.so her i am thought someone should know that because of this Miguel experience i will not be spending the 4800 plus phone price of a 200 dollar bill for the next two years looks like Miguel made my decision to just renew with sprint because for the last 2 years i have received great customer service,even though their speed made be slower the representatives in the store are a reflection of your business,and all over a 30 dollar phone case. sad! by the way i never did receive the "good news"

DI

Diana Rico

Worst experience ever! I switch 5 lines from AT&T to Verizon a month ago and I started having problems since day one. 1. Sales rep said the phones were free if I stay with them 2 years. She asked for my credit card to pay for the taxes and instead charged full price for 2 phones. I went online for bill support to complain and the rep said those phones were not free. I went back to the store, asked for the manager who took over two weeks to refund the money. She said the online support have no idea about the promotion. One month later, I still see my bill with the monthly installments being charged. 2. Sales rep never said the activation fee was waived if done online. When I found out of the promotion, I went back to the store and the sales rep said she got me 50% off, from $40 to $20 per phone. Lies!!! The activation fee is only $20. One month later, my second bill still shows those fees after talking to 3 managers who promised me they were being waived. 3. The taxes are calculated before any refunds. They are charging me for the "free" phones with the "waived" activation fee, and applying taxes before giving me credit for the refunds. Im paying double on taxes based on the way they are applied. 4. The online chat people and the store employees are never on the same page. Every time I contact the chat, they only say I was told lies by the store. When I go to the store they say the online support is wrong. I feel I am talking to two different companies. Do not trust the online support as they promise things and never actually do them. 5. I got an iPhone 6s with installments. If I were to pay the balance off early, they will charge me extra. The online support cannot explain why. Im going to talk to the store managers when I do pay those off. They should not charge me extra as the monthly installments should be equal to paying them in full on day one. Overall, AT&T has a significant advantage over Verizon when it comes with issue resolution. With Verizon, you need to talk to multiple managers to get the issue resolved in minimum one month. That is if you are on top of them every single day. AT&T can resolve any issue the same day you bring it up to their attention. I should have never switched for sure! Now I am stuck for two years with them, or else I pay full price for the "free" phones.

AL

Alex Yadel

If you need help with your phone they will go above and beyond. If you need to upgrade your phone it will be the worst experience you will encounter. I took my wife to pick up her new 5S and were greater and put down on the list. Everything was fine until the rep came out and we expressed we wanted a iPhone 5S. He pulls up our information and I notify him we are paying cash for the phone and dont wish a contract. He then goes on telling us about the bundles available and the cases and walks us to the cases. At this point I stop him and tell him we dont want anything extra just the phone. He then goes on to tell us how its an expensive phone and if we drop it its not covered by warranty and all that stuff. I inform him that im well aware of that and dont care for an over priced case. I respectfully told him that I was aware that he was trying to sell a case and we admired his persistence but we were not interested. He then tried to sell us bluetooth speakers and I just laughed. I told him to sell me the phone or I would deal directly with the manager or take my business elsewhere. He ended up activating the phone and I told him I did not need him to transfer my contacts or show me how to use the phone since he had just waisted my time on things I did not want.