Category: | Appliance Parts Supplier |
Address: | 2240 W Broadway Rd #104, Mesa, AZ 85202, USA |
Phone: | +1 480-969-1225 |
Site: | apdepot.com |
Rating: | 4.1 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–1PM Closed |
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Debbie Andree
DONT EVER SHOP AT APPLIANCE PARTS DEPOT! I wish there was an option for no stars at all. I needed a new gasket for our refrigerator. The first time I called I was given a part number and told Id get it the next day. It came and I was pleased. Little did I know this was the beginning of a nightmare. The gasket sent to me was the wrong part. When I called to let them know, they told me I wasnt in their system! I asked how that could happen since Id received the gasket, although the wrong one was sent to me. The employees I spoke to were dumbfounded. I continued calling June 2, 9, 14, 19, and 20 and asked how we could resolve this issue. During this time I spoke with Paul, Ken, and Kenny. I finally called another office and spoke to a nice woman named Jane. She apologized for the inconvenience and had to call the shop and instruct the people how to pull up customer names. I was told by Ken that he ordered the wrong part and assured me that this time it would be right. When I went to pick up the new gasket on July 1st there were two people at the counter. The first guy fumbled around looking for the order and finally had to call someone from the back to help him. When be brought it up he was going to charge me again! I told him Ken and I had an agreement that Id take the new one home, change out the incorrect one and then return it. The girl at the front counter asked if I could bring it back today and my boyfriend told her no because by the time we got home, changed it out and tried to make it back theyd be closed. She got really nasty and told us not to worry about it. When we got home and opened the box, the new gasket was wrong AGAIN!!!!!!! It was half the size of the one I received before. These people are idiots. They have no concept of customer service. AVOID THEM AT ALL COSTS!!!!!!!!!
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Eli Escalante
Horrible customer service from start to end.. I walked in and there where no other customers and there were 4 of them behind the counter and it took them 10 minutes to even acknowledge I was there. They sold me the wrong part then when I came to exchange it they wouldnt because I plugged it in. I didnt even install it..just plugged it in. They had 4 ppl examine it. Its like they were looking for a reason not to take it back. And they were so rude. They had no problem taking my money but when it came time to actually help they wanted no part in it. Will never use them or recommend them again..all over a $40 dollar part.
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Matthew Alvidrez
I went to location for a part that I brought in to duplicate. The guy at the counter said he may have parts and n back but needed a service part number or appliance name. I new neither which is why I brought in the part. The guy over the counter turned me away would not even look at the part or offered to help. I guess this business does not want my money and I would not recommend doing business...rude didnt want to help.
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Mark Henderson
They were the only place in town that had the part I needed in stock. The people were very nice and knowledgeable and didnt treat me like an idiot because I didnt know what I was talking about. Highly recommend.
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batmanliver and jb batman and jb 4 life
They really are knowledgeable and friendly! Made me feel extremely welcome and I would recommend them to everyone. Plus I got there on donut Thursdays!! Washer is running perfect now, thanks guys!
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Vicki Tollakson
You guys are awesome! Thank you, Daisy, for those extra few minutes helping us out with our pickup tonight!!!
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Sean Temple
Always had a great experience (service and parts in stock, with knowledgeable staff)
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Charles Laursen III
Friendly, professional, and carry a lot of parts at good prices!
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Brock Hoffman
Very unfriendly and unwilling to help. Will never go back.
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James Wamser
Great service ask for Ralph if ya need anything cool guy
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Monte Overton
rob was very helpful. I will be using you in the future.
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Steven Rhodes
Always great service and knowledgeable
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Tony Mallaro
Carries all the hard to find parts...
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Elsa Aguinaga
Great service and parts!