Mountain Land Design

Category:	Appliance Store
Address:	2345 Main St, South Salt Lake, UT 84115, USA
Phone:	+1 801-466-0990
Site:	mountainlanddesign.com
Rating:	4.3
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–3PM Closed

Location

Photos 100

Reviews 9

A Private User

Late last year we initiated a large (for us) kitchen remodel project. We shopped around Mountain Land Design, Fergusons, Gygi, Precision, Standard, RC Willey, among others to chose where to buy our appliances. We were fortunate to have Lori Margetts approach us in your showroom and begin working with us. We did have some specific ideas as to what we needed, but a lot of our needs where also very general and required background and guidance. Lori quickly recognized our needs, sat down with us and reviewed our kitchen plans on numerous occasions. Lori gave us invaluable ideas, direction and opinions based on experience. In reality, Marianne and I quit searching other businesses for our kitchen needs after meeting Lori. She is an absolute wealth of information, and very nice to work with. (We even looked forward to our meetings with her, which is rare for us and salespeople). Since I was the GC of this project, I asked her countless questions in person, on the phone and online. Lori usually had an accurate answer, but if not, she got back to me quickly. This trait can often be rare for salespeople. We ended up not only purchasing the entire Jenn-Air line from your store, but also consulted with Lori and purchased the Waterstone faucet suite, as well as a nice Rohl fireclay sink. We are generally happy with all the installed appliances. It was a pleasure working with Lori and wed certainly recommend her to our peers. Wed be happy to do our business with her again. Lori is an asset to your organization, give her a raise today!

Jim Nye

Wasted nearly 3 months working with MLD. We purchased a Jenn-Air 42-inch refrigerator from MLD in July to replace our old 42-inch Jenn-Air. Our sales guy, Paul, assured us that he would visit our home prior to the refrigerator delivery to measure the opening and ensure a proper fit. No visit or measurements took place. Fridge was delivered a couple of weeks later, and the installer informed us that he couldnt make it fit without some cabinet modifications (even though it should have been a drop-in replacement). Spoke to Joe, MLD manager, and he told us that the pre-installation processes broke down on their end. We worked for weeks coordinating a cabinet guy and the original installer to meet at our house together to make it work. So, after nearly 3 months, we have a new fridge and a complete installation, but not without dozens of phone calls, months of waiting, and several hundred dollars out of pocket. The MLD team seems to have good intentions and are excited to make the sale, they simply have really, really poor customer service.

Paul Nelson

Met with Brendan Murphy and discussed the various ranges that interested me. He was very knowledgeable about all the products they carried. I had made up my mind that I wanted a Wolf range but wasnt quite sure which one. Brendan helped me decide on the GR484DG. I love the idea of a 24" griddle for pancakes, burgers, bacon etc.. My one concern is that the installer and salespeople should be on the same page when it comes to gas line placement. There is considerable wiggle room on the placement of the gas valve and line outside of Wolfs spec sheet. This may be more of an issue with Wolf but certainly the installer can make the salespeople aware that there is wiggle room on this issue. The reason I bring this up is that Brendan told me there is absolutely no wiggle room on the placement of the electric hookup and gas hookup. It caused quite a bit of extra work in our case that didnt need to be done. I am still waiting for the cooking class(es) before I can completely review my experience. So far, its been pretty good.

Aaron Wilcox

We purchased a Range, Microwave, Sink and Dishwasher from Mountain Land Design. The dishwasher needed to be ordered. We were told it was two weeks out. After 2 weeks, my wife called and left messages several times. We were never called back. We went to the store and found out that the wrong product was ordered and that it would now be an additional 2-4 weeks to get the correct dishwasher in. They offered to expedite it if we would pay an additional 75$. We cancelled the order and went to Orson Gygi who had the correct dishwasher in less than a week. The customer service is atrocious. I would avoid Mountain Land Design. We are still awaiting our refund from their accounting dept. Worst customer service ever.

john kruger

This place is great to deal with. I got a bunch of kitchen appliances from them and couldnt be happier. They have super high end options and regular level options also. I got a little bit of both. I have a Wolf cook top, a Maytag fridge, Kitchenaid oven and a super quiet range hood. The person that helped me also knew a lot more about what I needed to get for a built in microwave. I shopped at the big box stores and the people that worked there had no idea what they were talking about. I would recommend Mountainland Design to anyone. Oh yeah, they had a better price on my Maytag fridge then Home Depot did , and it was on sale at Home Depot.

Nicole Whitby

Mountain Land Design has been essential for getting our kitchen remodel just right. Brittany can give you actual information about many different product brands and models. She helped us decide where we really wanted to spend our dollars in our appliance budget. I feel like they have something for anyones price point. Everyone there is knowledgeable and friendly. They came to the house several times to check measurements and details. And I love the showroom to be able to see, touch and use lots of different products. You work on what you want within your budget and they take care of everything else. I would recommend them to anyone.

Karen Hyde

I loved working with Alisha at Mountainland. She was an invaluable resource to me while I was selecting and choosing appliances for my kitchen during a remodeling project. They also matched big box sale prices on the refrigerator. I did a lot of research on-line and exhausted myself looking just about everywhere at appliances. Mountainland was able to get everything I wanted. The delivery men were professional and very capable as were the warehouse people when I went to pick up the cooktop. The showroom is an excellent place to start as many items are on display. Ive already told my friends to start and end at Mountainland.

Mark Parker

We went to the annual clearance sale and worked with Alicia. We had a great experience on the sales floor - she got us what we needed and was flexible on price. We had to take delivery by a certain date, and the house wasnt ready so after scheduling the delivery at the house, we had to change the delivery location. They told us they would call to confirm delivery location the night before but they didnt, and showed up at the house. Fortunately someone was there and got in touch with us. So in short, great experience with sales, but make sure you communicate about delivery.

Jennifer Stevenson

A cabinet designer recommended Mountain Land Design for mid-high range appliances. I stopped by thinking it might be a little expensive, but as I compared prices with larger appliance stores, Mountain Lands prices were generally about $100 less. We ended up purchasing a slide-in range and microwave from Mountain Land. I ordered the appliances while out of town for spring break and Dave was great to stay in touch with me and keep me updated on the process. Working with Mountain Land was a very positive experience and I would highly recommend them.