Norwood Furniture

Category:	Furniture Store
Address:	216 N Gilbert Rd, Gilbert, AZ 85234, USA
Phone:	+1 480-892-0174
Site:	norwoodfurniture.com
Rating:	4.6
Working:	10AM–8PM 10AM–6PM 10AM–6PM 10AM–8PM 10AM–6PM 10AM–6PM 11AM–5PM

Location

Photos 81

Reviews 5

rod downs

Very surprised I was given this opportunity to voice my opinion on our last purchase in 2011. Previously we had been faithful customers for several rooms in our new home. The last one however, was a nightmare. Our family room sofa, loveseat, and chair was delivered after a substantial waiting period. We did not mind for we thought we purchased quality furniture as before. The chair, no problem. The sofa and loveseat is a different matter. The pillows were not finished with the proper fringe these were replaced. The workmanship on the sofa is very poor. Every time we look at our sofa we get upset. The back rail of the sofa and loveseat are full of wrinkles where they stapled the fabric to the frame. Mind you we have a open family room and the backs of the sofa is exposed for all to see for it floats in the middle of the room. They replaced the cushions once because the fabric was showing early signs of pilling. I was told not to vacuum my furniture. That did not sit well with us. I am now afraid to vacuum and only use a micro fiber cloth to dust it. I am grateful I do not have young children residing in our home at this stage in our life. I am sure if I did the furniture items would be ready for replacement by now only after 4 years. How can you not vacuum your furniture? I now see this pilling on all parts of our furniture. When I selected this fabric, I asked what was the grade of fabric. At the time I ordered it I was told it was a excellent fabric choice. I was told stores do not post or grade the fabric anymore. I thought this to be strange and now, I know I was just given excuses. We still questioned the wear on other parts of the furniture. After still another visit with a repairman who arrived with the wrong material he left and told us we would be contacted and never were. We were so upset, we just gave up. Our promise to never do business with Norwood again has been kept.

mary b

When we went to Norwood we didnt plan on buying from there. We simply went to look. We were pleasantly surprised by our choice of furniture and by the price. We were approached by Todd. He was extremely helpful and never pushy. He was available to answer our questions but also gave us the time to look. We left the store without purchasing because we had some measuring to do at our home. Todd even offered to do the measuring for us. We returned within a few days to ask if we could take a few of the material swatches to look at it with different items in our new home. He was completely understanding and allowed us to take the swatches. We returned a few days later to make our purchase. We needed to pick out a few other items. Again, Todd was very helpful and patient. He made good recommendations for us and he never once pressured us to make a decision before we were ready. Our furniture will not arrive for several weeks which works perfect for us. The customer service at Norwood is awesome. It is clear to see why they have been in business in the same location for so many years. I highly recommend checking them out. Their prices are very comparable and the quality is very impressive. The customer service at Norwood puts them far ahead of the competition!

Cecil Livesay

We purchased a sectional sofa from Norwood furniture. This was the 2nd time we made a purchase and after the 1st experience, I said I would never purchase anything from them again. Well, I did and regret it everyday. I also purchased a large coffee table along with the sectional sofa 1 1/2 years ago. The delivery time on the sofa was about 8 weeks. The coffee table was a nightmare. After waiting about 10 weeks, I contacted our sales person, who by the way never returns calls. Finally, after waiting another two weeks, I learned the company who makes the coffee table was waiting for the products so they could make it. Long story short, after 5 months, I find out the company is no longer making the coffee tables and they had to find another company. About 7 months later, I finally received the table. I was so upset with the customer service from Norwood, I complained to the manager. The only reduction he offered was the sales tax. Not much at all. The sofa is very comfortable however, not happy with the material quality used on it. I didnt complain about it as it would not do any good. For those looking to purchase what you think is good quality furniture, dont look at Norwood Furniture. It is a waste of time and money!

Wayland Fox

Ive been on a mission to buy a new couch and chair for the living room. I started looking a couple of months ago - but nothing really serious until Labor Day weekend. I wanted to go to Norwood because I like shopping local and Ive had a good experience there many years ago buying a new bedroom suite. Susan Rand was the first salesperson to approach me - asked me how I was doing, what I was looking for - and when I said I was looking she asked if she could check back with me in a bit. I thought that was really nice - because Im the type that likes to look around on my own a bit. She checked back with me a short time later, and I had questions for her about several different couch/chair combinations. She took the time to walk around with me and test our different ones - told me information about the make and construction - and really proved herself to be a knowledgeable resource. I ended up leaving and checking out a few different stores - only to find myself right back at Norwood buying a couch and chair. I even called her while I was at other stores to ask her a couple of questions. Thanks Susan for a great experience - and I love my new couch and chair! Now I need a new end table... :)

Leslie Martin

We have a fairly new home and were struggling to furnish and decorate our family room. Many of the furniture stores we looked at left us very discouraged. The chairs and sofas were so uncomfortable and we thought who in the world is designing this junk! We saw that Norwood Furniture had really good reviews with Susan Rand being mentioned often in a very positive way. So we headed to Norwood with hopes that maybe it would be a better experience than what we had seen elsewhere. We asked for Susan and we were impressed immediately. She was very friendly and courteous. We took some time to browse the store and it didnt take us long to find some very comfortable and beautiful sofa and chairs. With Susans expertiese and great patience we were able to pick out some wonderful furniture that we cant wait to get. It was so nice to have the personal assistance with the computerized floor plan and color coordinating of the fabrics and rug and at a reasonable price. Thank you Susan and Norwood! We are so happy we decided to stop by :).