Bassett Furniture - Orem

Category:	Furniture Store
Address:	322 W University Pkwy, Orem, UT 84058, USA
Phone:	+1 801-225-3632
Site:	orem.bassettfurniture.com
Rating:	4.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM Closed

Location

Photos 100

Reviews 6

Gracie Velasquez

Recently, my husband and I went in to this location to just "look" at the different options for a bed frame. We had already conducted many online searches, read many reviews, and visited other local/chain furniture stores in the UT valley. Nothing met our expectations. We decided that if we were going to spend $$$, then we wanted the best our money could buy. As we walked in to this Bassett location, we were met with warm greetings. Sharon introduced herself and allowed us to walk around the store. She only approached when she saw we were curious about a specific product and she offered her in-depth knowledge. Sharon ultimately showed us price differences, product details, and explained what styles were more current, etc. She was very knowledgeable and professional. We ended up leaving the store empty handed. We werent quite sure if we wanted to take the plunge. We decided to check out several more local stores as a last ditch effort and it was a complete and utter waste of time. We were met with pushy and aggressive salesmen and overall nasty vibes. Before the day ended, we knew we wanted to return to Bassett and buy our bed frame. With the help of Sharon, the entire purchasing process went smoothly. Weve since received our bed frame and its even better in person than I expected. Im extremely pleased with the entire experience and process and very grateful for the wonderful staff at Bassett.

Ricky S

We have had an unbelievable experience with Bassett. While preparing to move into our new home, with so many things to get done, this was a big item on our list that had many question marks. Basically walking into the store with only knowing roughly what we wanted, in a few short hours we had our entire living room and dining room picked out from the style to the color of the pieces. We love that you can get exactly what you want and not have to settle. Debbie and her interior design expertise really helped in the process. She guided my wife to get exactly what she wanted. We never felt like a different agenda was pushed onto us. We felt like the time she put in was above and beyond. She even stopped by our old house with samples of the colors we had chosen to make sure it all went with what we already had purchased for our new home. When we walked out of the store we looked at each other and said that was the best experience we have ever had getting furniture. A huge weight had been taken off my wifes shoulders. Bassett and the staff is extremely knowledgable, very attentive and polite, and family friendly. We definitely havent seen this kind of service and help at any other furniture stores in the past. We are very excited to see our new furniture once it gets delivered.

Dylan Welsh

Some of us are not furniture people. Luckily there are excellent furniture people here who can help those of us who are not. My wife (furniture person) and I ordered a sectional through the Orem location as they were the nearest store to us as we live in Wyoming. This was all done over the phone and through emails but the staff was very precise in their questions and made sure to keep us updated on the progress of the order. After I drove down from Wyoming to get the piece and returned home I was horrified because I thought I had ordered it in the wrong layout after the pieces were unpacked in the house. I called the store thinking about my error and they immediately told me not to worry about a thing, the correct piece could be ordered and I would not have to pay a restocking fee. My wife (furniture person) soon realized that the item was in fact correct and I was not looking at the pieces correctly. I informed the store and they were simply happy that it was correct but reiterated that if I felt it was not that I should not hesitate to contact them. From start to finish we did not felt taken care of and not just another name. The quality of the furniture and especially the customer service made it worth the drive for us.

Rebecca Peterson

Bassett Furniture store is by far my favorite furniture store. The store has a complete different feeling from other furniture stores. Maybe its because every time I walk in Im reminded of how much I love all the furniture! Its all high quality and looks timeless. I recently bought a new sleeper sofa. I loved all 3 sleeper mattress options and ended up choosing the air sleeper. It looks like a real mattress on the exterior and feels like a real mattress too. The hardest part of choosing my sofa was all of the fabric selections! The staff, especially Katie, were super patient and helpful as I visited the store and borrowed fabric samples to bring home several times before committing to my final decision. I was told it would take 4-6 weeks before the couch would arrive. I prepared myself to give them the full 6 weeks and was pleasantly surprised when the delivery guy called to arrange the delivery during my 4th week of waiting. They were prompt and arrived during the two hour delivery window they gave me. They were also very careful as they carried the couch around corners and through the doorway. I appreciated the care they gave. Overall I loved my experience with Bassett Furniture, and hope to repeat it again soon!

Cindy Wong

We found Bassett after shopping at many furniture outlets: Ashley, RC Willey, IKEA etc. Sharon, our designer, was so helpful from beginning to end. Shopping at Bassett was a completely different experience than shopping anywhere else because of the time and attention dedicated to each customer. Sharon took the time to personally and patiently understand our needs, lifestyle, budget and personal style before recommending any of the furniture. The best part is that I never, ever felt pressured into buying anything during the entire process! Sharon even came to our house on her day off to get a better picture of the layout and room size and was able to recommend the perfect sized dining room table and couch for our area. I honestly felt like a client on HDTV because we received VIP treatment. I learned that buying new furniture takes time, patience and commitment whereas I was expecting to be done with the furniture shopping process in one weekend. Ive dropped in many times after my initial visit to consult with Sharon as we continue to build on the foundational pieces that we first purchased. As for the furniture itself, its well-build, well-designed, and well-loved. It makes me smile every time I look at it.

Nate Rees

I came into Bassett Furniture several times and to a few different locations looking for the right sectional for our family room. My wife and I searched every furniture store we could find for the right couch with the right dimensions and the right finish. We already had interest in the Mercer but we were hesitant to make the purchase and we put it off for a while because of the higher cost. It wasnt until I stopped in to the Orem, UT store and met Katie that I decided to purchase the couch. Katie helped to encourage me to make the purchase for all the right reasons for needs that we had - not just for some commission in her pocket. She explained the pros and cons about the Mercer along with other sectionals in the store. She was also very personable and in our conversation we found some things in common and she took genuine interest in me and my family and a sensitive situation we were going through. Katie was very genuine, kind and honest... Thats not always what I expect and get from every sales person I interact with. Katie made our purchase a great experience. The sectional was expensive... yes, but the positive experience was well worth it! Go see Katie... She will take good care of you!