Fort Payne Power Sports

Category:	Yamaha Motorcycle Dealer
Address:	107 Glenn Blvd SW, Fort Payne, AL 35967, USA
Phone:	+1 256-997-9115
Site:	fppowersports.com
Rating:	4.6
Working:	Closed 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–2PM Closed

Location

Photos 51

Reviews 8

Chris Meacham

Im still a bit baffled about how calling to get a status update on a repair, being lied to, and then being scolded for aggravation (that I never even displayed) results in a refusal of business. I am still rating 2 stars simply based off of multiple encounters and not just the one that nailed the coffin. I called to get a service update on a pair of jet skis I dropped off on Tuesday morning at opening (5/16). I was simply looking to see if they would be done by the weekend (as stated when I dropped them off) or if they were running behind. I get transferred to a service rep that says "yeah man, we actually have them in our big bay right now hooked up to a machine to see whats going on with the one". Moments prior to me making this call I drove by to get breakfast at Mcdonalds (across the street) and seen my skis in their yard 100+ft from the shop in a fence. I replied to the rep, "are you sure about that?". He questioned what I was asking him be be sure of, so I asked again, "are you sure that they are working on them right now?" He again replies, "yes, they are hooked up to a machine now". I then told him I was across the street and knew that was incorrect because I could see them in the fence still. After stumbling for words, he assured me they would get to them right away and call me later with an update. Within 5 minutes I get a call from the lead service tech asking me what the problem here was. Having a long standing business relation with this guy, I didnt even mention the lie and simply replied, "I was just calling to get an update on my skis". He then (with a tone) went on to question me about calling up there upset and giving his guys a hard time about not having them done. As I began explaining what really happened he kept interrupting my explanation and at one point says "I tell you what, just come pick them up. How about that? I dont have time for all this!" Even after all of this I still lead back into my initial mindset when calling and explained that I just wanted to pick them up for the weekend and drop them back off next week when they could get to them, if they werent going to be able to get to them by their first estimate. I then get a, "look I get it. He told you a little white lie and you called him out on it, but we are running about two weeks behind. You get that right? You own a business too. Ill try to get to them today. If thats not good enough for you, then you can just come get them!" About 2 hours later I get contacted by the guy that I bought the skis from telling me that the service department called him (not me) and said they were not going to work on it. When I went to pick them up I asked him about this and I was told "well I dont work on 2 stroke jetskis" (another lie). I guess he forgot that just a few weeks before this we had a lengthy conversation about all the work that he had done on a friends 2 stroke jet ski! I would also think that if it were to be true that you dont work on 2 stroke jet skis that when I was dropping them off would have been a good time to mention it. I would also expect to not see another exact model jet ski as mine parked in the service depart as well. Two weeks before this encounter I bought a 240 rear tire from them and also had them install it for me on a yamaha stryker. When picking up the bike I noticed they had scratched my black gloss wheel in several places on the right side (I notated all 3 prior scratches on this wheel before leaving it with them and it was only the second tire change this bike has had). I brought it to their attention and we grabbed a rag and tried to buff them out. Buffing didnt work because the scratches were too deep. I was asked what I wanted in return for them scratching the wheel and was offered a full refund on the labor rate of $70 they charged to put it on. I told the same lead guy, "Ill just live with it. Its not god awful. I understand things can happen and you guys have always treated me fair in the past. I can just overlook this one." He then went on to say, "I owe you one".

Michael Shad

Service and parts are expensive. I had a rear tire changed here on my Yamaha bike and screen shot the mileage and reset the trips and when I got my bike back it had 93 more miles on it and half a tank of gas when it was full. I called the manager and reported it emediately and instead of having me show him the screenshot that had the date and time it was took stamped on it he called me a lier and told me there was no way he never questioned a person that Im aware of

Eddie Martin

I am fairly new to dualsport bikes,so I have alot of questions. I visited this dealership when I was in the area. The people were very helpful,eager to answer my questions. I would not hesitate to do business with them when my need arises! Thanks guys,keep up the good work!

Michael Hull

Been doing business with FPPS for 11 years. Constantly the best service. Very friendly staff.

rance martin

Great staff very friendly, good selection of bikes.

Samuel Chatman

Knowledgeable friendly staff, fair prices.

Marvin Johnson

Was great nice and on the spot people

Stan Ervin

Good service and real nice people.