Belk

Category:	Department Store
Address:	2100 Riverchase Galleria, Birmingham, AL 35244, USA
Phone:	+1 205-987-4200
Site:	belk.com
Rating:	2.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 9AM–9PM 11AM–7PM

Location

Photos 100

Reviews 23

Niko Pardue

I recently went to Mac department at this both of the other weekend and I have to say the customer service I received was awful. I was there for about 20 minutes and no one offered to help me, or help me look for anything I needed. I eventually stopped and asked when the employees where he was and they told me that they had in stock but didnt bother to show it to me I eventually stopped and asked when the employees wear a certain whipped it was and they told me that they had in stock but didnt bother get one for me. I literally had to look through all the counters for the lipstick that I wanted and not just when I had to look for 4 different types of lipstick. And then I was looking for some new liner and no one bothered to help me when I was asking questions about it. And I am in no way racist the all the people that were in there were black and I was only only white person shopping at Mac at the moment and none of them would help Me at all. Kind of just ignored me. After I was done swatch in the lipsticks on my hand I was looking for a tissue to rub them off with. Had a bottle of water sitting on the counter along with tissue so I sprayed the water on my hand and started rubbing off of the tissue and I had a boy enough to tell me to do that because I was wasting the water????? Customer service was ridiculously awful I will never shop at this Mac store again, I will drive to the summit to the Mac store there.

Tommy Pratt

Very rarely go in Belk at the Galleria. Went in twice during the Christmas shopping season. Both times I encountered the rudest sales clerks. Neither one of them said "hi", "thank you", or anything else. They both just looked at me like I had horns coming out of my head. I acknowledged both of them as soon as I walked up and handed them the merchandise. I know Christmas is rough on retail people, but they should know that going into the job. If you dont want to work retail, then find another job. Both of these clerks were in the Mens department. Wont be going in there anytime soon. Went to the Summit Belks and had a totally different experience.

Karen Richardson

I think I experienced the most rude, and unfriendly sales associate today that I have ever dealt with today. I came in to do a return around 10:30 am and she looked like I had cut her arm off when I asked her to do my return. She NEVER smiled or was even slightly courteous. I came very close to saying something but I figured it would ruin my morning so I refrained. Her first name was Sharon from looking at my receipt. I never have bad customer service at any of the Belk stores in our area so this was a first.

Chelsea Johnson

I recently went to the Mac Cosmetics section inside of Belk and I must say, the customer service was AWFUL. The associates never smiled and werent enthusiastic at all. It took forever to get the products I needed. I asked for a sample of a new foundation that I hadnt tried yet, and she only gave me a tiny little drop that isnt even enough quantity to cover half of my face. If I am spending $100 on make up, youd think theyd at least fill up my small sample container. I will not be returning to this location.

Kelly Daniel

horrible experience today in childrens shoes... i even left and came back when she was less busy... didnt seem to matter... it was completely self serve except for her eye rolls and huffs!!! needless to say we will go elsewhere!!!! (she also told me that you dont carry shoes for children her age... shes 17 months... you might want to rethink, retrain, or rehire)

Ben Over

Denise in the Home Store is the rudest customer service representative I have ever encountered in my life. How on earth does she have a job here? It was very clear that she hates her job and her customers and Im pretty sure she is straight up racist. I will never shop here again while she remains employed.

Bill Tiemann

Good clothiers. Nice selection of mens and womens clothing. Good shoe department. They carry most popular name brands. Prices are average. They have frequent sales. Overall a good place to shop.

Nick B

Horrible customer service. Coupon was ending 1 pm today the lady at register ignored to take coupon because its 1:05pm. I was in line. Ask for manager no bidy came. Not going back again.

JacyMarie

Terrible, the staff is rude and has a very bad attitude, the store is not nice, and the staff will lie and walk away. Definitely not gonna go there anymore

David Dees

Home goods had poor service at 4:30-5:00 on July 15,2017. One person at cash register and she mostly ignored my wife who was seeking assistance.

Cydney York

Its a pretty good place but their bathrooms arent always clean. And the service is slow all the people who work there run from you.

Gottfried Kibelka

Good selection, good sales. Store should be tightened up. Clearer defined sections. May be an app to guide you to certain clothing.

Erika Jackson

Great selection of clothes, just make sure you read the fine print on the coupons! Really good clearance sections.

Pearle Vision

Great deals on mens clothing, and the young lady that helped me was excellent.

Donna West

Worse than shopping in WalMart, only the prices are 3 times that of WalMart.