Rockler Woodworking and Hardware - Maplewood

Category:	Hardware Store
Address:	1872 Beam Ave, Maplewood, MN 55109, USA
Phone:	+1 651-773-5285
Site:	rockler.com
Rating:	4.1
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 11AM–4PM

Location

Photos 40

Reviews 13

Climb Snow

Ive been to this location several times and I get more annoyed with each visit over the years. They are either out of stock or there is an issue with a return or the product wasnt up to my standards. Today was the final straw! I called ahead to verify that the store had what I wanted, in stock, like I almost always do, since I have a 40 minute drive. When the gentlemen answered the phone and I asked if they had the item, he quickly said "yes" but he certainly didnt double check, so I told him I was on my way. For some reason, I didnt press him on it and usually I have them hold the item, as well, but this time I didnt. I guess I thought, by the confidence in his voice that they had it. I was planning on head straight there and what are the odds that they would sell out of them in the next 40 minutes, right? Turns out the chances are pretty damn good! I came in asked there the item was located and he showed me the empty hook. Then told me he just sold them all AND it was the same guy I talked to on the phone! I couldnt believe it. I said I just called about that item! He said, "yah I know, Im sorry about that." My advise, avoid the place if you can. If not call ahead, make the guy actually find the item, and make him hold it for you with your name. Ill never go there again, unless I absolutely have to. Thats the kind of service that will run a company right out of business.

steve adamsky

Their prices are pretty high, so I only go there if I have to. Based on the customer service, Ill go there even less. The guys work in a woodworking supply store, and its really a crap shoot if the person helping you knows anything about wood or woodworking. Today was just another example of poor service, I had intentions on buying several items including a fairly expensive tool, and I left without spending anything because the one guy was as rude as Ive encountered there. Ill be driving quite a distance now for the other option for this type of products.

Bill Nelson

Just in the Maplewood,MN store. Need assistance on dust collection system and I had to to figure it out by myself. No employee offered to assist me. Not until I was ready to check out did anybody talked to me. Then I had to wait on someone to come out the back room to check me out. I was in the store over an half hour.

Patrick Wells

Not only do they have every woodworking thing youd need, they have a woodshop inside with all the equipment to actually do your project! Ive done a few projects - like a reclaimed wood table - and used their shop - for the joiner for example - because o dont own all that equipment. Just brilliant!

Kevin Graber

Called to see if a certain item was in store and in stock. Was told by salesperson we have plenty. ..Drove down from Scandia 1 hour later to find out they didnt..nice job salesperson. 2nd time this year.oh well found it cheaper online even with shipping.

Bob Moore

Another wonderful Rockler Woodworking store. If you are interested in woodworking this is a must see place. They have things there that you didnt even know you needed? So stop by and drool but not on the tools!

A Private User

Friendly & helpful staff. Staff knows how to help you with everything from cutting to finishing wood. Well stocked store @ reasonable $.

Dave Allen

I do not know what is nicer, the fact they have exactly what I need, or their incredibly friendly staff who always make me laugh.

Curt Ziegler

Great store, wish I had discovered it years ago. Tony was very knowledgeable and helpful.

Kevin Monzel

Always super helpful and friendly plus they carry the guitar lacquer I use.

shane wishon

Love this place, easy to spend to much though

Cory Gillett

Excellent source of woodworking supplies