Stucki Jewelers

Category:	Jeweler
Address:	148 Mill St, Grass Valley, CA 95945, USA
Phone:	+1 530-272-1266
Site:	stuckijewelers.com
Rating:	4.4
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed

Location

Photos 3

Reviews 4

Kim C

My mother brought in my grandmothers wedding to have it repaired. There were a number of broken/missing diamonds. They did the repairs and "rebuilt the entire ring", but when we got it one of the stones was noticeably a different shape and set crooked. I brought it back in and asked why the stone looked like that and asked if it was maybe loose. I was assured the stones were in there tight and it was correct. I brought the ring to a different jeweler the next day. They immediately noticed that one of the diamonds was about ready to fall out... very loose, and that another diamond was completely a different cut than the one next to it. (It was supposed to match in shape and I was told it looked as if the chipped stone had been polished and reset.) It was also set incorrectly. I bagged the ring and brought it back to Stucki with my Mother. The jeweler said he saw the PROBLEMS and would take care of it. He did replace the bad stone and fixed the loose one. Against my better judgement, I also had them resize the ring. They gave me multiple different prices on different days. (The pricing was also TWICE that of other local jewelers.) I took time off work to pick up the ring and the owner let us go with no additional charge. (We had already paid over $800 for a ring they appraised at $2000.) We thought they saw their mistakes and poor initial service and were trying to make it right... but I received a phone call today telling me they made a mistake and asked me to come in and pay. Wouldnt you know that it was another different price this time! I will go in and pay, but I will also warn every person I know what they tried to get away with and how they treat their customers... come to find out, my employer had a similar issue with them not long ago. Shop at your own risk!

David French

Great personal service from a long-standing family business. The owners and staff are all helpful and knowledgeable. Their custom work is beautiful and their repairs are excellent. They treated my wife and me and other customers with great respect and took time to answer all our questions. The owners are committed to maintaining a quality business with kindness and integrity.

Janet Ann Collins

I got a new watchband and had them shorten it more than they thought it needed. They were right and it irritated my wrist, so I went back and had them enlarge it to the width theyd suggested. They didnt charge me anything to fix it and were extremely gracious.

Samantha Hoskins

I love this place! Everyone is extremely knowledgeable, very friendly and helpful. They have something for everyone, no matter what.