AT&T

Reviews 4

WI

WINNIE DUONG

I am writing the review with ABSOLUTELY NO BIAS. No matter how bad experience I have, I dont like to write review for anything. However; with experience with this store, I cant resist. And obviously this is my very first review. On Friday, May 29th, 2015 at 6:21pm, I checked in with Ryan the store manager. Waiting for exactly 1 hours 43 minutes to be called. The first thing I told the sale rep that I lost my driver license but I have everything else to prove who I am. Then he went to chat with his manager, Ryan and he came back said no. But he let me talk to the manager if his manager can override it. So I presented all these to Ryan the story mananger 1) My student I.D. 2) My work ID. 3) My City and County ID. 4) My personal checks with my address on it. 5) My Bank of America ATM card with picture and name one it. 6) My paystub which will show my discount since i worked for the city. 7)My proof of DMV replacement fee to replace my license He does not even bother to look at these. NONE OF THESE IDENTIFICATIONS are good enough. He wants either driver license or Passport. WOULD ANYONE BRING A PASSPORT TO UPGRADE A PHONE???? Then he said he can accept FOREIGN GOVERNMENT ID. He can not accept my City and County work ID but he can accept a foreign one??? Is this a joke?? He can not trust his own county but he trust oversea ID? He, RYAN added, he can not even accept the Fire Department employee ID. SORRY FIREMAN. If you loose your driver license or state ID, make sure to bring your PASSPORT when you need to upgrade your phone. He kept saying that I was there challenging him to get fired from his job if he override it. Ok...look. I sat there on a Friday afternoon for almost two hours to challenge him to get fired. I am here to upgrade my phone. if you got fired or not is none of my bee wax! And honestly after this experience i do hope so. If you know i am talking about you and you need to contact me to remove my review, please do so. You have my information. i checked in with you at 6:21pm. and you were the manager at that time.

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WA

WARRIOR PALAO

My mother renewed her account (Uverse and internet) with a rep on the phone. Renewed account with promotion on getting $400 prepaid. This was on August 26. Tip: Go to the store instead of talking on the phone. Mom has health issues. I have to speak for her. AT&T cut my moms service 2 days before the date was stated which was August 28. Tech never introduced himself over the phone as from AT&T. Mom thought it was a teller marketer. The installation was cancelled. Called AT&T and requested for them to come. No luck. Waited 6 days for service. Tech installed and stated shed be getting the $400. Mom got the promo for getting $400 back in a prepaid card. Mom called after 3 weeks. Notified it takes 30 days. Mom called again. Notified 45 days. After 45 days mom called and was told that it should have been sent after 3 weeks. My mother was hung up on when the rep said she wasnt qualified. WTF?!?!?! Rep stated shed be only getting $100. So what the F is this?!?! With this situation I brought my mom to the store on SATURDAY, NOVEMBER 5. First visit they tried to resolve. No luck. Second visit. SUNDAY, NOVEMBER 6. I was already frustrated how they were treating my mother. I spoke to "Ryan" and expressed my frustrations on how my mother is being given the run around. Ryan tells me, "I wasnt part of that conversation so you shouldnt get mad at me." I stated, "We need to get this resolved ASAP." I requested for my mom to be priority. He got us the next available team member. Thats the only reason this store earned 1 star. I asked since they didnt fulfill the promo if my mom was able to cancel the contract. Team member called a rep and stated NO. We asked about cancellation on how much it was. $400 to cancel. Are you F@&$ing serious? Afterward. Still not resolved. My mom plans on going back to ensure she gets that prepaid for $400 on 11/8. Theres NO corporate phone number. They will give you the number on your AT&T bill. Service is horrible overall on both ends.

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CH

Chris Romero

The AT&T customer experience at their local stores really invites current and potential customs to seek out other carriers to be their wireless service provider. Case in point. I came in for a few spare SIM cards in order to take them with me when checking out some other devices to ensure AT&T service works on the devices. AT&T representatives , both the floor person and the store manager, flat out refused to give me any spare SIM cards without activating the SIM cards on my account. However, activating a SIM card against my phone and my account would cause the deactivation of my current SIM card residing in my phone. The surprising thing? Just a short while ago after the first of the year I came into the same location and ask for the same thing in order to check out another device. The same store with the had no problem at that time providing a spare SIM card. The story the manager at this store gazing for not providing SIM card was two things. First he said that policy has stopped any store from giving spare unactivated SIM cards to their customers. Secondly he says that customer service can no longer activate a phone using a spare SIM card. I definitely know this is false due to my recent activities in utilizing the previously picked up spare SIM cards to test AT&T service on some other phones I was considering to purchase. So AT&T service at the AT&T store locations is unsatisfactory for several reasons. The representatives in the AT&T stores do not know what theyre talking about when speaking to the customer service aspect of their offering. Store managers are not given the leeway to provide the tools necessary to retain current current customers. I didnt offer an alternative solution of temporarily adding an uncharged number to the account with one of the SIM cards activated. AT&T refused to accommodate my request.

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ST

Steve M

I made two appointments over a three week period and was disappointed both times. This was the new store at 305 Gellert Blvd, Daly City, CA 94015. The first visit was to upgrade 2 phones and the second visit was to upgrade a 3rd phone. So I am not such a bad customer? However, I do take notes and I do ask for clarification for the pricing. Each visit, I was misquoted the price. What they say Ill pay and what I have to pay are never the same amounts. Both visits the person speaking to me has to go into the back room to clarify the pricing....(reminds me of buying a used car). The 2nd visit my support person was Ryan, an individual placed in some level of management at the store was still going back to get clarification...from whom - the great OZ? Every time I asked a question or asked him to clarify, Ryan interrupted my questions and would start with really aggressive tactics and confrontational language. Personally I just wanted to get myself out of a personally uncomfortable situation. My suggestion is GO TO A DIFFERENT STORE or expect to pay more.

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