Apple Mayfair

Category:	Computer Store
Address:	2500 N. Mayfair Road, Wauwatosa, WI 53226, USA
Phone:	+1 414-290-9780
Site:	apple.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 44

Reviews 4

Joshua Sell

I brought my MacBook Pro (late 2011, custom build) in because of a creaky hinge and a partially depressed trackpad. The original Genius I had was very nice and detailed, but he assumed I had a regular display when in reality I have a hi-res one. This information is all included when he ran my serial number. He just didnt care to really look into the information. So when I got it back a day later it was all wrong, but my trackpad is fixed (yay!)! I went back immediately the next day, and told another Genius what happened. She was very, very apologetic, and was kinda shocked. She went into the back of the store to the repair room, and asked the guys what happened, and she walked me through the entire process they go through when when checking a computer in, showing me where the original guy screwed up. She actually seemed annoyed that the Genius who "repaired" my computer in the first place missed such a detail, and she would order the display right away since it is a special order part which do take some time to get to the store. I received calls from them when they placed the order for the display, and of course, when it was delivered. I brought it in to be repaired for the final time on the same day of the part delivery call. Jamie handled my repair this time. He was wonderful, and was able to repair my computer on the same day, calling me five or four hours later. I was so happy with the final outcome! I also bought an Incase sleeve too that day, and the sales person who rang me up was rather new, and wasnt quite sure how to do it, but she did an awesome job, and was a ton of fun! She was quick to get the case I wanted from the back when it wasnt on the sales floor, and was just great in general! Just always remember to make an appointment as early as you can, and put comments in for your repair on the Apple Store website. If they know why you are there in the first place, they will be much quicker to help you. Not to mention it makes it easier on them which means happier Geniuses!

Harlan W

This is the kind of service and quality to expect with a $750.00 + iPhone 6? My SIRI and voice to text quit working except when a wired headsets plugged into it. Id like to use this feature without any headset like before. Naturally, its out of its 1 year stingy warranty. Yes, its true. I have NO Apple Care either. Ive never believed in these expensive rip off warranties anyway. Most electronics fail within a short order of owning them. So, I made the Genius Bar appointment online. Youd think that these "Millennials Kiddies" are running a doctors office for Christ sakes. After approaching one of them, Im asked to wander around the store or have a seat on an uncomfortable hard block seat. "The techs are running on-time today the teenie bopper tells me." Oh boy. Goodie goodie. Just lets get down to why I wanted to be there. To hopefully fix my expensive iPhone 6 without all the fluff garbage that they try to feed and SELL you. So, after running their little plug in diagnostics to my phone, yes stupid, its the microphone and its proximity CABLE that doesnt work (after my extensive hours over the internet research and many others that have resolved this issue already!) Well, so to make me feel better the Apple tech cleaned the microphone and ran the diagnostics again. Still, it doesnt work as I had figured. But they have to make you think that theyve at least tried their fruitless little no cost efforts! The bottom line is that they wanted $129.00 to replaced the entire screen to resolve this when all it needed is a $25 proximity cable for its microphone that they wont just replace. NOT! I walked. Wouldnt recommend them, and Im thinking of dumping Apple iPhone products altogether. They aint so great. Furthermore, the Apple store rep cracked my Zagg screen protector removing it, and had never offered to replace it. Now its on me?! To contact Zaggs warranty to deal with this? When Apple ruined it? Idiots!

Landon Beadle

*Updated* 5-5-14 So! I am rewriting my entire review, and Ive bumped my rating from 1 to 5 stars. To recap as briefly as I can: My wife had a cracked screen, we went into the Mayfair location to replace the screen for a $109 fee and had a bad experience with one of the reps, resulting in us leaving without the repair. Weve actually had two more visits to the store since then. First, after receiving our information, a manager reached out to us and apologized for the experience we had. He thanked us for our feedback, clarified the stores perspective (they want to secure an agreement to a $350 replacement cost if something beyond the screen is damaged; something I can understand, but as a customer wouldnt want to get locked into) and invited us back for an attempt at fixing the phone. The fix worked, but there was a slight imbalance where the screen was not entirely flush with the casing. We left with the understanding that this might just be an artifact of the initial drop, but 24 hours after the fix the phone took a small bump and the new screen splintered. We took it back in tonight and I wasnt sure what to expect, since theres no real way to determine if it was an issue from the original fix or just an unfortunate coincidence. Regardless, the store was extremely helpful and was able to swap our device out for a replacement. Of course Im happy that my cost was minimized, but Im taking the time to update my review out of appreciation for the customer service. Negative interactions are going to occur, but its oftentimes far easier to just leave a customer upset than it is to reach out and help. After my first trip to the store I was legitimately thinking about trading my own phone in for an Android device as a matter of principle, but instead Im a satisfied customer.

Stephanie Sivertsen

I waited for about 10 minutes before I went to an employee who appeared to be "running the circus". I explained that I was interested in purchasing a laptop and he told me that he would send over an associate when they were available. I presumed since he was standing there playing with an iPad that he was maybe putting in "Lady in green shirt next in queue". Wrong. He was neither in charge nor was he doing his job. I waited again for an additional 30 minutes. Another customer came in and was interested in the same style laptop and I explained we had been waiting at least 45 minutes and she might want to "check-in" like I had. She in fact, had and was told she would be next. I was completely overlooked. I may have been still standing there 6 days later had this nice customer not mentioned that we were there first and had been waiting for well over 45 minutes. Considering that I spent $2600 that day, I would rather have been treated like a paying customer and not just a "browser". I felt the employees are rude and look at the customers as cattle. If you look like you come from money, they are all over you, but if you look like you are dressed comfortable for a 45 minute drive to the nearest Apple store (like I was) they ignore your existence. No, I would not purchase anything at this store again. I would rather go to a different Apple store no matter how far the drive or order it online and wait it out.