Micro Center

Category:	Computer Store
Address:	80 E Ogden Ave, Westmont, IL 60559, USA
Phone:	+1 630-371-5500
Site:	microcenter.com
Rating:	4.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 100

Reviews 5

boyiedude

The prices are decent, but not great. And the service is the same. Overall it is not a terrible place to go, but expect nothing more than mediocrity. I got a refurbished Macbook pro from them and had problem after problem. Firstly, the laptop consistently froze shortly after I opened an application and the display would start shaking. One would think that they would not sell a machine that simply does not work, but that was not the case. It seems like their testing consisted of powering it on, seeing that it did in fact turn on, then powering if off and putting it in the box to sell. And when I looked up the problem I was having, I found that according to Apple, that meant that the logic board had to be replaced. Again, how can you miss a problem this big? So I took it in and because they did not have the same item available for replacement, they offered to give me something similar. The one they showed me had less RAM (4gb instead of 8), so they offered to upgrade it for me. But the person helping me grabbed just one 4gb RAM chip. For some reason he must have thought that it had one 4gb RAM chip already installed, but that makes absolutely no sense to anyone who actually knows how RAM is configured. So I left with a laptop that only had 6gb RAM, not 8. After that, I decided to return it and look elsewhere. I am no computer technician. Everything I know about computers is either from experience or looking things up on Google. My knowledge on computers is just enough to know exactly what I need to get to do what I need to do. That being said, I should not know more about computers than the employees of a computer store. Yet the man who helped me did not even have enough knowledge on something so simple as RAM configurations. On the positive side, the customer service guys were friendly and I felt that I was treated fairly. I was able to return the mac for a full refund and they took the second one back with the bad RAM configuration, which they would have to fix again. All in all, its a decent store for anything but refurbished devices. However I probably wont ever go there again.

Jason Leontescu

I have always come to this location for all of my electronic needs, because their staff is very polite and knowledgeable, and their prices are great. I purchased a laptop with a accidental drop and spill warranty that cost me 300$ on a 1700$ machine which I was very excited about. I spilled some water on the keyboard nearly 2 years later, brought it in and they were able to verify the purchased warranty, and assured me they would have it fixed and back I my possession within 2-3 weeks. It has been 4 weeks exactly, they only just ordered the parts after having had it for 2 weeks, and now Im still waiting for it. I am very dissatisfied with the time it has taken to complete the repair, while the technician working on it and the staff at the repair center are very friendly and apologetic, I still cant get over the fact that replacing a keyboard on a laptop takes over a month. I dont think I will ever purchase another in store warranty from this location or use their service department ever again, and I urge people to take their outside repairs elsewhere if you need your machine back within a reasonable time. Many of the bad reviews seem to have some complaint about the department, its either the process they have for repairing items or their leadership that is in charge of it. They have no regard for their customers time.

Mateusz Wielgos

Used an in-store pickup option. One of the items ordered with the in-store pickup was motherboard. According to the website, there was supposed to be one in stock. Received an email that it was no longer available. While in the store, I decided to pick a different motherboard. I looked at the Microcenter website to filter down the results. I picked a motherboard. Again, there were supposed to be two in stock in the store, but there were none. I checked with a sales associate to make sure. Its hard to trust these "x in the store" numbers. I finally picked an open-box motherboard. I wanted to make sure that the motherboard will support the processor that I purchased. Since I only had a phone with me, which isnt very convenient for searching through web pages, I decided to ask a sales associate. I was assured that it will work. When I opened the motherboard at home, it had a number of stand-off screws still stuck to it. I had to use pliers in order to take those off. The motherboard had an inspection card with it and everything was checked off. The motherboard wouldnt boot with the purchased CPU, event though the sales associate assured me that it will. The motherboards BIOS had to be updated. Luckily, the motherboard had a no-POST flash feature so I was able to save the day. Overall, not a very pleasant experience.

Tim Yocum

Micro Center is usually the place to go when your 1994-era ribbon printer runs dry and you need another one in a hurry. Or, the place to go when Frys doesnt have the memory upgrade or other corner-case item that you cant wait for from Amazon. I have a little problem with Micro Center on a few fronts, though. 1. They were once selling a copy of VLC on CDROM. VLC is a video player freely available for download. Not cool, and may very well be against the redistribution restriction published on their website. So, thats tacky - but also probably never sold a copy. 2. They sell expired batteries clearly marked for distribution with a device only. So, what bulk lot of expired batteries are they trying to resell, or what device (cameras? keyboards?) are they stripping batteries from and selling independently? Sleazy. 3. They sell Microsoft OEM software clearly labeled for distribution with new PC only, and in some cases looks like it was taken right out of a Dell or HP box. Plenty of lively debate on OEM software licensing to be sure, and Microsofts own licensing policies are written like the Magna Carta so nobody really understands them (other than Microsoft, natch.) but its kind of sleazy to sell OEM software bootleg-style. Plus its just easier to avoid Windows altogether. :)

Mike Mike

Its kind of like walking into a time capsule. Went on a weekday and the floor was covered with what Im guessing is commissioned salesmen. The looks of defeat on their faces combined with stacking the floor isnt a great sign. The worst part is how temporary the store feels. Televisions and computer section are just sort of randomly set up in no certain fashion. The west part of the building is exactly the same. Sections look thrown together rather than planned out. Seems like corporate just isnt interested in spending a dime on the presentation of the store, which isnt confidence inspiring. Sooooo I left and bought my new laptop and camera elsewhere. At a big clean store that has enough money and care to have great display setups to look over all of the different products. Nice lighting, clean uniforms, no messy shelves repurposed and thrown together. I got a great price too, and a service plan and rewards points and a really knowledgeable salesman that explained everthing instead of talking down to me because Im not the type of pro that builds my own computers. Moral of the story? You wouldnt buy your new sedan from a shack and you shouldnt buy a computer and warranty from a store that looks like its days away from closing.