South Milwaukee Ace Hardware

Category:	Hardware Store
Address:	1009 Marquette Ave, South Milwaukee, WI 53172, USA
Phone:	+1 414-762-8250
Site:	acehardware.com
Rating:	4.2
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM 9AM–5PM

Location

Photos 12

Reviews 14

Alan Bykowski

I feel unjust giving this place a 1, as that overrates it. I have never had such poor customer service. I called to order a lawnmower, and they had no problem taking the order and promising me a discounted price because its a local store. I also asked that they not assemble it because it wouldnt fit in my car full-size and I was fully capable of doing it myself. I was told it would be in 2 days later and they would call me. That call never came. I called and was redirected to a service department that didnt answer after a half-hour on hold. I called the next day and was again redirected, again they didnt answer. The third day I called I told the person they were just ignoring calls, and at least she came back on after 10 more minutes to tell me they were busy. Sick of waiting on hold, I drove up to see if my lawnmower had come in. It was there and there were no customers. Not sure if they make a habit of ignoring calls or if I just had bad timing, but spending more than an hour on hold didnt sit well when the place didnt seem to have much business. I went back to find my lawnmower fully assembled, which I had specifically asked them not to do. And to no ones surprise, it didnt fit in my car. We managed to finagle it in, but only with it balancing all the weight on the handle, which was snugly up against my right ear as I drove. Very unsafe and certainly not good for the new piece of equipment I just spent almost $300 on. Didnt call to tell me it was in, didnt answer their phones, and didnt follow simple directions that would have made their jobs even easier. I will never go back, which is sad because this is my "local" hardware store. It saved me about $5 on the price of the lawnmower, but Id rather go to a big box store or order online where maybe they could actually do something right.

Charlie Johnson

This is under new ownership as summer of2016.. this is a real old fashioned hardware store built in 2016. They have it all. Attention Hobbyist .. if you need a nut ,bolt, bracket grommets and. A whatever for your project. Look in the last three isles on the right as your waling to the rear of the store... I bet you stay a extra bit of time ... Just window shopping. They have timeless selection on quality items. If they dont have it .. youll simply have to make it...

King Yayo

The last 2 times i went in there i got secretly followed the entire time. Both times when i had my items and started to walk to pay. 2 employees ran towards the doors while lookin back at me. N i kno other people who arent white also. They said the same exact thing happened to them. So if your not white dont bother going there because you get treated like a thief/criminal. Dont let them try and tarnish your character because theyre ignorant

Virginia Schneider

Great place to find what you need, I personally belive the quality of tools they sell are great, with great warranty, I find a lot of things by ace that isnt available by menards or Homedepot, great customer service they help you find exactly what you need, I ordered a snow blower from there, the guy explained the advantages and disadvantages of that certain brand and was very honest. Overall the service and products are great

Ruth A

Heres an idea--If you dont know how to repair something, MAN UP AND ADMIT IT instead of doing a half-you-know-what job! Not to mention their prices are outrageous. Used to be a friendly, neighborhood hardware store, but, now, like too many others, service is the LAST thing they care about. Ill wave as I drive by on my way to Farm and Fleet, Menards, Home Depot...etc.

Lynn Oman-Kasza

This place is amazing. The service is outstanding. It is the one place a woman can go and not be looked at as a fool for asking questions and requesting assistance about home repairs etc. Keep up the great work South Milwaukee!

Darlene Peter

Sales associate Ron was extremely helpful. Purchased a grill was set up and delivered within an hour. Our local and friendly hardware store.

Adam Ver Kuilen

I have always had knowledgeable and quick customer service here. They always seem to have what I need.

Tom Thatcher

Great staff, have products available, and fair prices.

A Private User

Very helpful knowledgeable and friendly staff.

A Private User

Friedly staff that gives great service.

Customer Name

They r very nice people down there