Menards

Category:	Home Improvement Store
Address:	6401 Grand Ave, Gurnee, IL 60031, USA
Phone:	+1 847-855-8306
Site:	menards.com
Rating:	3.9
Working:	6:30AM–8PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 8AM–8PM

Location

Photos 100

Reviews 26

Kimberly Zeitler

Please note this is not negative against the Menards store itself, but the contracted Delivery service they utilize. I purchased a sectional from Menards and then paid the $50 to deliver it. The delivery guys tossed it around in the truck and while putting in in my garage (they will not deliver into the house unless you pay another $69 per item). When we moved the sectional in the house and unwrapped the heavy plastic and other covering. There was a tear in the upholstery on one piece of the sectional, the underneath of the other piece was torn and the two brackets that lock the sectional together-one bracket totally fell off and couldnt be put back on without cutting the upholstery, the other bracket was barely hanging on. The Menards employees quickly handled getting a replacement and re-delivery free of charge. I asked that since it was damaged during delivery and I wouldnt be able to get anyone to assist moving into my house, I would need the delivery guys to do it without charge. The manager who I spoke with said he would talk to them, but couldnt guarantee. Well the day of the rescheduled delivery, an employee didnt note the time of my delivery was suppose to be between 4-6 and I got a call from the RUDE delivery guy about 11:12 am. I explained to them it was scheduled in store for between 4-6 and they will need to come back, they said they wouldnt. I told them then you better talk to Ray the Manager. They did return later in the day, because the other employee screwed up the time for the rescheduled replacement delivery. When they arrived, I said you need to remove the damaged and bring the new one in. They told me no, they would put it in my garage. I said that is not acceptable, the manager was suppose to talk to them, and I said you need to call and talk to him, otherwise, you can take the damaged and the replacement back and I will request a refund. So in the end they brought the replacement in, but purposely banged the pieces going out and in through my door and against my railing and didnt watch out for my foyer hanging light. Nothing got damaged, but it sure appeared as if they were hoping something would because they were mad that had to bring the new one in. So either rent your own truck and pick up large items, but never use the contracted delivery service they are horrible.

Rebecca Rand

Didnt have anything I was looking for. Even basic things like laundry detergent and fabric softner. Very disappointed. And the customer service to try and help me find a specific cleaning product I needed was atrocious. One person passed me off to another and to another and no one could give me a straight forward answer. Left and went to home depot... where they had everything I was looking for and more then enough knowledgeable customer service employees waiting and willing to help. Done with menards... Im a home depot girl now!

Bianca Mendoza

Today was my first time going to Menards in my entire life, believe it or not. There is a Home Depot right down my street , so why travel the extra mile? But my friend told me about the mail in rebates they are doing at Menards so I went to Gurnee to give it a try and I am glad I did. Mark from the pluming department answered all of my questions and took his time to show me around and was very patient. I was impressed with his customer service skills. I am thankful for him and his knowledge. I will most definitely visit again.

Michal Chelminski

I came to customer service for returning the bostitch flooring hand nailer which is useless for me and since I didnt have the receipt they said they going to look for it and its going to take like 3 to 4 weeks to find the receipt for the tool. but I have to leave the tool at the store. Which is absurd to me. If Im not getting any money or store credit why I should left the tools at the store ? Its just ridiculous.

Kevin P

This store gives menards a bad name. Sorry, if I could have given them zero stars I would have. Most unorganized place I have been to. had to ask 5 different people where one item was at, and then when I got there, they kept sending me back and forth through different areas. And I had to leave with no item. Very unprofessional. Ill be sure to make the extra trip to Antioch next time.

Isidra Mares

Really great that as soon as I walk Thur the door the customer service representative help me with what I needed. To me that is really appreciate due I am handicap and you have no idea how that helps me and it is really really thankful for that. Thank you.

Matthew Newkirk

I needed to look at mail boxes, one associate walked away when I asked for help, one had no clue if they carried them and sent me to the other side of the store, and a third said they dont have them... So I left. Home Depot had what I needed.

CHECOLIN Celiz

I recently went to this store to get a quote for kitchen cabinets, the guy made blueprint and everything was fine, till he said that most of the cabinets need to be special order & wait for 10 days. Head to cancel orders. Very disappointed!

jennifer campos

If I could give it NO stars I would. Rude employees and cant even acknowledge mine and my mothers presences. When I asked for assistants I was given attitude from an employee and another felt the need to chime in. Seriously?

Francine Tran

I was buying a front door and a screen door. Rebecca helped me figure out all the things that I needed to install it.. she was helpful, kind and was willing to help. Very nice employee.

FarSpace

This is a great store and very awesome people work there too. And they got a huge huge selection of stuff out the back all sorts and sizes of wood and stuff and junk its awesome.

Maria Murillo

Amy me encanta menards por eso siempre boy a los especiales le doy 100/00

Alexander Flament

Employees do not treat customers right. They insist they are always right, while the customer is wrong. Very dishonest. They have lost a loyal customer.

timmy nguyen

staffs were very friendly. I had to buy some chairs and an employee helped me carry some when there was absolutely no need haha.. I loved it lol

Doug Raas

Staff was helpful, and they had good prices. They were -really- low on cardboard boxes, but I did get the totes I came in to buy.

marina Pinelo

Todo hordenado muy limpio buena atencion

James Sharp

Farthest of the 3 big home improvement stores in the area but my first stop for purchases of any significance.

Brandon Berryman

Usually have what I need, havent had a problem with any employees not knowing where something is located.

Paul M

Its always a good experience at Menards... Good prices and good quality and a large selection