Menards

Reviews 34

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Ian Houston

I came into the store to buy some 8 2x4s for a chicken coop I need to build before winter gets here. Once I got there I took one of the lumber carts and started browsing around the wood aisles for the 2x4s. I realized I should go get some clamps and wood glue for the project. I put some random items on my cart and left for about 5 minutes. I came back and my cart was gone, with all of the items on it put back. I ended up having to use a massive blue cart to look for my wood. I looked for a while and couldnt find what I was looking for in the building. I asked an employee where they were and he said they were in the lumber yard. So I went to the checkout to order my clamps and glue. I noticed that someone at register next to me had the same cart that was stolen from me. It had the same 2 bent parts in the metal. After leaving the building I went to the entrance to the lumber yard and they said I needed a purchase slip to enter the lumber yard. I went in the building to get my purchase slip for the lumber yard and it went pretty well getting the slip. Once I got back to my car I noticed the number of 2x4s was only 2 when I asked specifically for 10. I had to go back inside and ask the lead cashier to reprint my order. I came back to lumber yard, showed them my slip, and got my wood and left as fast as could without looking back. The employee called "Len" who said it was as easy just going to the lumber yard was very unhelpful and should get fired. My experience at menards today was very unsatisfactory.

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John Smith

Product knowledge in general id fairly lacking by most of staff as alot of workers are either young and dont have experience or maybe lacking in training. I dont expect a 19 year girl or whomever to have all the answers but if you dont please send me in the right direction. Back in the 80s I worked several years for Menards at their main store in Eau Claire WI and customer service was highly stressed as was product knowledge. Today, customer service and product knowledge is lacking and I know its just not Menards. I was at Menards recently to pick up treated 2×4s and landscaping timbers. I was misdirected as to where they were located by 2 people in building materials as well as a guy outside in the lumber area. Needless to say it took about an extra 1/2 hour which wasnt fun but it was also pouring rain that day which highlighted the experience. Lastly and again I know its a current theme in the US but they sell alot of products not made in the USA. A positive. Good return policy.

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Madeline Parker

You have to find items on your own. Their employees dont know where merchandise is. Training lacks. Doesnt have employees who service/help with a smile. They pass the buck to another person. Departments short staffed. But have quality merchandise. Not my department is a good one. Weve learned to split up and find what we need. Some food outdated. Well stop here. Rice Lake Mernards.

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John Bavier

The go-to place in this area for selection and decent prices. On my last visit, had about one half hour wait to get mini-blinds custom cut. Only 2 individuals in the department, and one of these was on the phone with a customer the entire time I was waiting, and would not make eye contact with anyone.

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nachosandchez

With a few exceptions, most of the people working on the floor are clueless about what they are selling. One is better off researching what they need before they go here to buy. Dont really have any other local choices as Fleet Farm doesnt carry near the amount of different things that Menards has.

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travis cormell

Failed to deliver materials at all, on two occassions. Employees had no idea about anything and trying to order online to ship to this store was a nightmare of confusion. Had my own crew sitting around waiting for nothing.

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Mattley

I use to love menards, but the staff either dont care for the most part or are just stupid. Good selection of stocked items but Ive noticed the quality of the lumber has been slipping over the last couple of years.

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Adam Boehm

Mike in building supply was extremely helpful and Stephanie at checkout was cheerful, and when we had a question with our order she found help and did it all with a smile... excellent customer service, today!

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Diane Mulheron

Purchased asst. diecast vehicles - toys for 2.99 apiece - fell apart and broke within minutes of children playing with them. On the other hand wireless candle for 5.99 has worked very well.

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John Minnick

Great selection but unfortunately they get what they pay for when it comes to employees. Specifically, they seem to struggle with product knowledge.

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Wayne Peterson

As soon as I got in the I asked an employee where a couple of particular items were and he took me right to them. Saved me a lot of time searching.

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Ron Olson

Our go to hardware, lumber and supplies for our summer cabin projects. Love that they have lumber indoors. Especially on those days its raining.

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jack willison

Great help from associates helps you through your projects and gives you better tips then your actual plan great store

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Thomas JoliCoeur

OK. But many aisles blocked with goods and nobody shelving them. Staff mostly pleasant but seldom offer assistance.

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Sara Karlson

Terrible customer service. Only Adam in wallcoverings was helpful. All other responses were "I dont know".

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Doug Mulville

This store has everything with low prices. I am able to order high end materials and merchandise.

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Michael Organ

Always got what I need, very friendly and helpful people. Resonable prices, and good product.

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Dale Bents

Some things are not to bad but for the most part its all junk to bad its all there is up here

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Mary Church

I like shopping at Menards. I found what I needed & was able to get it for a good price..

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Brian Arnold

Friendly people, but gave me the wrong product. Now I have to go back.

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Jacob Kulesa

Had everything I needed for remodeling the house...prices are decent

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Travis Heinze

Accused me of illegally dumping their garbage and then fired me.

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Joan Ogren

Limited sales items. No help loading heavy or multiple items.

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Brien Drain

Su...weeet!

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Jeri Bitney

There was an abundance of staff to help me this time.

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JULIE ZIEROTH

Theyve got everything I need everytime I go there.

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Miguel Flores

Saludos

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Dan Hustad

Great home improvement store. Save BIG money.

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Jeanne Skul

Clean, organized store with friendly staff.

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Jack Peterson

Very helpful, curtious, and nonjudgmental.

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Drew 3080

Over priced, $55? After 3:00pm! Come on.

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PATRICK MOORE

Big selection, helpful staff.

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Katy

Its a hardware store alright!

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Bob Parker

Ok

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