Menards

Category:	Home Improvement Store
Address:	2800 Wiley Blvd SW, Cedar Rapids, IA 52404, USA
Phone:	+1 319-390-8889
Site:	menards.com
Rating:	3.8
Working:	6:30AM–8PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 6:30AM–10PM 8AM–8PM

Location

Photos 100

Reviews 14

Cristina Cruz

on July 28, 2016 at 11:59am. i walked into the customer service counter at the south Cedar Rapids Menards store, to pick up 12 46" fence post that my mother purchased at the Iowa City store. When Heather the associate asked me what i needed, she was very rude and said that that was an Iowa City Problem. She said they had nothing for my mother. So I stepped out of the line to call my mother. I gave my phone to Heather. Whiles talking to my mother she walked into the back room and returned with the transfer slip with the receipt. Heather handed me back my phone and threw the receipt at me and said that product was outside in the warehouse. So we proceeded to go outside and get loaded. After driving from one side of the warehouse to the other, talking to three different employees. Finally it was determined that the product was actually located inside. So we drove back to the front of the store, went back to customer service. Heather saw us walk inside and walked over by the exit doors. I then asked the other lady there to please call the store manager so I could complain and get help finding what i needed. I explained how rude Heather was and how she threw my receipt and directed us to the wrong place. The manager was very very nice and apologized and helped us find what we where looking for. I will never shop at Menards again.

Thomas Twing

Had to wait 45 minutes for help in lumber yard after calling inside store 3 times. Just needed 5 minutes of help loading large lumber in my truck. Employee comes out and we disagreed on the huge lack of help in the yard. I was pretty upset given the employee treated me like I was an absolute idiot. Before it was all said and done I thought I was going to get in a physical confrontation given the employee wouldnt back down even though he was wrong. Came in and talked to the store manager and he defended his employees and gave poor excuses for the lack of response and employees behavior. I should have called corporate, but didnt my feel it would make a bit of difference. I like to save money, but it was not worth it in this case. I get much better service in Marion, IA. People actually offer to help me there. Im done with this store after repeated poor service in Cedar Rapids location.

Stephen Overbeck

They were incompetent and slow. I brought four 8 ft boards to the register and the cashier could not figure out the SKU in order to ring them up. A second cashier came to help but she was useless as well even after I told them the price. I finally went back to the lumberyard and got the SKU for them.. When they punched it in, it came up with a price a dollar higher than the sign on the material in the lumberyard. The fact that they did not seem to want to understand the discrepancy between their computer and their sign really bohered me. I walked out without the boards after having been inconvenienced and having done their job for them. I will never set foot in another Menards store. The fact that the corporation does not have a way to email a complaint through their website is a good hint that they are not customer oriented.

doug nejdl

Talk about joke !!! Bought a washer there and get it home and it was damaged so I called them right away and ask if they had another and they didnt so I ask if there was any other store had one and he said he didnt know. I had to ask if he could check and call me back well after 3 hr of waiting I called the marion store and they took it back and took care of me thxs Chris. I will buy all my stuff there. The S.W side one is bad and needs help. And the help there is bad including there management! ! Will never go in SW side store again . O and after 24 hr. Still never received a phone call lol.

Keylan Dolezal

Ive been here twice recently at 3:30 in the afternoon to avoid any sort of rush. Both times I had 1 inexpensive item and waited in the express line 10 people deep with no movement. Today checker had hands on hips waiting for help. What the heck? What a horrible purchase experience. No wonder you lose to online sources. Management should be ashamed of not having this situation under control. Now I know why I dread shopping at your Cedar Rapids stores.

luey l

Pride themselves on customer service and whatnot.... Customer service... Anyways why are we bagging our own goods? Why is there a sign that states opening more lanes if there are more than two people in a line they will open more lanes... Im still waiting to see this happen. Shop at this menards for the Wal-Mart effect... Poor customer service, angry employees and a disorganized store. Hope they see this and make an effort to change.

A Private User

I went over Friday morning and need three 10 foot boards cut in half. Took them home, stained them, sealed them, then got ready to put a bookcase together. Couldnt figure out why it was such a problem and then measured and found out two of the boards were cut 60 1/2 inches so the others ended up being 59 1/2 inches. What a mess. Make sure you keep an eye on them when they cut wood for you.

Ben Gordon

Big, good, clean, friendly. This is like the Walmart of hardware stores. Kinda wish there were some in the south. I had to stop by for various things over the holiday weekend while I was in town visiting relatives. Cool store to look around and see all the stuff. Great selection. Found the biggest pipe wrench I have ever seen (48"). I feel like that is on someones bucket list...

Marvin Kurth

To big of lines and clerks are not friendly. Customer service sucks. When done with purchase I told cashier enjoy the rest of your day. Here is saying you could say to employees Nordy stands for n name ,o for offer your help r remember convenience d dare to plus sell why y yall come back or thank you

Don Jeffrey

Menards has the best selection of great products and materials in the Cedar Rapids area. I have always been able to get right in and out of the store with what I needed. Menards is the place to go for a pallet of plywood to a 1/4"×2-1/2" wood screw. They have it all.

Sarek Simpson

Went through for my purchase. Looked for a while but found everything. Had price added up to find there prices were inaccurate and thought its your fault not mine for them to double check everything. Left and will not be going back.

wendy suchan

I bought a counter top in October, it finally is here in December! Ugh They sent me a eleven percent rebate form for my inconvenience. I dont even do those rebates! ugh! All got to say is it better fit!

Tara Johnson

Awesome selection. Reasonable prices. Friendly and knowledgeable staff. Love the rebates, although they do take some time. I come here, at least 4 times a week; sometimes multiple times a day.

Robert Longfellow

When I need something from the lumber yard it would be a nice convenience and time saver if I didnt have to go up from to pay for my purchase