Mequon Ace Hardware

Category:	Hardware Store
Address:	11001 N Port Washington Rd, Mequon, WI 53092, USA
Phone:	+1 262-241-8800
Site:	acehardware.com
Rating:	5
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM 9AM–5PM

Location

Photos 97

Reviews 22

Britt M.

I am usually satisfied with going to Ace, instead of the big box stores. I like the idea of using a smaller company in our neighborhood. Most people are very helpful there and I appreciate that immensely. Today, after I got treatment at my local hospital, I decided to stop at Ace since I was in the area, to pick up a few things. However, I had a significant coupon at home on my printer. I found the email on my phone, went to the site, and brought up my coupon. All it said on the site was to show the coupon to the cashier. It did not say it had to be printed, just shown. So I picked out my items and checked out. Turns out they will not take the phone coupon. They need the paper form. They also will not let you purchase the items and bring back the receipt and the coupon for later reimbursement. I find this very customer unfriendly. This is 2016, not 1998. I am very familiar with how good customer service should be provided, as I use to work in retail, among other places, that strove to provide the best customer service they could provide. Though I know the girl could not tell that I am disabled, I am, and my driving is limited. Except, the service should of been better regardless of being disabled or not. Today was very inconvenient and frustrating. I am equal distance between home improvement stores, so it is just as easy for me to take my business elsewhere. That being said, the other employees that help, in the aisles, have always been exceptional.

Richard Dougans

I had an important project coming up for my office and I needed some things. I was assisted in a timely manner and the young man who got me what I needed was very helpful and got me thinking of some ideas. I was very pleased until when I was browsing in the front, I noticed one of the cashiers, I believe her name was holly or molly, was on her phone when me as well as others were shopping. As I checked out I would have thought that would be a giveaway to put the phone down, but I noticed she was still on it in front of the customers, just completely oblivious to her surroundings like she did not even care.

Lawrence Berk

This store has everything any other good hardware store should have, and a whole lot more. They have, in stock, every fastener, part, and fitting, no matter how obscure, for every part of any home or business. And if it by chance is out of stock, theyll special order it for you. Help in the store is plentiful. Employees will walk with you to the right department and help you make selections. And oh yes, free popcorn on the weekends!

Paige Corzel

All of staff at Mequon Ace Hardware are fabulous. Not only are they helpful in the store but they make house calls to make sure you get the best service possible. I made a purchase last year and a part had broken. The store manager came to my house and replaced the broken part -- even though the product had been discontinued and I had no warranty. You dont see that kind of service anymore.

Thomas Story

No doubt a 5 star business. There are 5 people waiting for you each and every time you walk in to personally escort you to whatever you are looking for. They are often helping elderly people with the heavy lifting. And most every time there is free popcorn for you on the way out.

Edward Whincap

99% of the time, you will find exactly what you need at the Mequon Ace Hardware store. There is always a knowledgeable staff member there who can help you. What I appreciate the most is that they will come and offer their assistance to you without you having to look for someone.

Michael Karegeannes

Hands down best hardware store! I love there commitment so much to customer service. KRISTEN and her husband are rock stars in my world and I wish them nothing but the best and all the success that comes from the pride of owning your own business!! I am their biggest fan!!

Beth Sweet

Best customer service ever! I am greeted by name when I walk in and there is always someone who can help me with what I need to find. And if they dont have what I need, its ordered for me right away and I get a phone call when its in. Love my local hardware store!

John Ipavec

My company has benefited greatly by the accommodating service and professionalism of Bob and his crew at Mequon Ace Hardware from special orders and bulk purchases, to providing a pleasant daily business like experience in dealing with him and the hardware store.

Henery Weaver

What I like the most about Mequon Ace Hardware is tht they really have a great selection of products available. You can always find what your looking for and more. The prices are also very fair and I appreciate that. The personal service is also a plus!

Paul Metzler

Almost every single time you go there, you will find what you are looking for. There is always someone knowledgeable there who can help and they will come up to you and offer their assistance without you having to look for someone to help you.

Maggie Lender

No matter what I am looking for, the staff at Mequon Ace Hardware will help me find it. The staff members who walk around the aisles are always willing to help you. Everyone is very knowledgeable and their prices are reasonable.

Chuck Jones

I frequent this store often and always get knowledgeable personal assistance. I have never been in a store with so many helpful friendly staff members. I highly recommend going to this Ace store. Keep up the good work!!

Cheryl Mitchell

Not only do they have everything that you will need at Mequon Ace Hardware but their products are reasonably priced. Also, they always have great sales which is a plus. We will continue to come to Mequon Ace Hardware.

Cyndi Sloane

The staff here is super friendly and knowledgeable, theres always someone nearby if you have a question. Trips here are really convenient, and I never have to spend too long trying to find exactly what I came for.

Margaret Waters

We use to use multiple different hardware stores until we went into Mequon Ace Hardware and met the staff -- now they are going to get all of our business. The staff is classy and helpful. Thank you!

Frank Life

The reason I first came and continue to come back to Mequon Ace Hardware is because of the people. They are more than competent, always willing to help you find what you need and give you advice.

Jack Dunning

99 percent of the time they have exactly what you are looking for, and if they dont, they make sure they can find it for you online or in other location. They are really great at helping you out

Matthew Hartson

Mequon Ace Hardware has a very friendly and helpful staff. They also have tons of inventory so youll most likely find what you came in looking for. I would recommend anyone to go there.

Faith Mack

They have great customer service at Mequon Ace Hardware. Their staff are very friendly and knowledgeable people. This hardware store is very convenient and will have everything you need!

D Aufdi

Staff is very knowledgeable and helpful. They usually have the things that the big box stores dont stock. And if they havent had it, they were able to order it and get it quickly.

Scot Lyman

The team at Mequon Ace are our go-to neighborhood hardware store. The entire staff are helpful and provide solutions to household issues that randomly occur. Cheers to Mequon Ace!